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For the modern-day 3PL provider, managing expectations while successfully retaining customers goes well beyond cost savings and providing the fastest alternative to moving products. It did not take the pandemic to realize the consumer market continues to shift significantly, creating spikes at every angle from transport costs, sourcing, space, resource flexibility… and the list goes on.

The meaning of “competitive” is now determined by a 3PL provider’s agility and predictability in tandem with optimizing the flow of goods throughout the supply chain. The big kicker in the current market is that as costs continue to go up, the available labor pool becomes smaller. So, then, how can 3PL providers keep up with the competition while retaining their customer base and adding value? It starts with how you manage customer relationships. Many times, the biggest competition is not the opposing team;  it is keeping up with the hit-and-miss market. 

Andy Frommenwiler, vice president of Air Freight USA at Dachser, has compiled a list of the top three shifts his company’s customers are considering or implementing:

1. Alternative solutions to source their product. To that end, local sourcing has become more competitive and paired with unpredictable rising costs of transportation.

2. Customers are moving toward longer-term forecasting to allow for disruption and the lack of supply chain fluidity.

3. Taking advantage of space availability for customers with smaller orders.

“Market disruptions will continue, and it is imperative to properly plan now because it is clear there will be ongoing capacity challenges and other forms of disruption throughout the year,” Frommenwiler cautions.

In addition to piecing together the puzzle of transporting goods without breaking the bank and tarnishing the reputation, 3PL providers are laser-focused on retaining their customer bases. While the market is scrambling, customer retention is a critical element to remaining resilient and maintaining a competitive edge. The key here is not so much about what you can offer customers, but more so how you can extend stability and transparency. 

“In today’s environment, it is crucial to maintain an initiative-taking approach and open dialogue with your customer,” advises Frommenwiler. “Informing customers of the current market situation, such as unstable pricing and space shortages, makes the customer aware of today’s challenges, which not only allows them to properly prepare but also highlights the importance of a strong, knowledgeable logistics partner.”

Always remember that the disruptions you are experiencing as a 3PL provider are almost always parallel to the challenges your customers are struggling to navigate. The value is how the 3PL provider not only provides support in solving these challenges, but also how much visibility is gained through the partnership. 

“Very high demand with low supply, port congestion, trucker shortages, mounting detention and demurrage charges are just some examples of the challenges companies are faced with today,” Frommenwiler notes. “As the planning experts, it is our responsibility to not only identify the challenges, but also to provide alternative solutions such as LCL expedited service, standard LCL or air freight options. 

“It is also critical that we insist on customer forecasts to facilitate better planning, booking, space allocation and superior utilization. It is important to gain trust and ensure the customer understands that, as their appointed forwarders, we are their partners and are not capitalizing on the situation by taking advantage and over-charging for our services.”

Another significant challenge in the current market is the labor shortage. Look at any industry, and you will find the need for workers. The same is true for players in the logistics arena–from 3PLs to customers, all are hurting from the labor shortage. 

“The current labor shortage situation is particularly challenging and difficult to manage,” Frommenwiler concedes. “Ground handling companies, which are managing several airlines, are simply overwhelmed with the amount of cargo and limited warehouse space. Consequently, it takes days to break down cargo. These delays contribute to further disruptions throughout the supply chain.”

The role of a logistics provider is to understand these disruptions while providing solutions that benefit the customer. Demand will continue to increase, that is not changing. When you take on the challenges of the customer as a logistics provider, you create the opportunity to understand what your competitors are faced with. The more solutions you provide to your customer base, the more trust, reliability and increases to your bottom line you create. When you invest in your customer, you invest in your company. 

“It is important for companies to start making proper investments now to position themselves for a successful future,” Frommenwiler says.

Dachser USA takes these investments to the next level when considering the needs of its customer base. In July 2020, the global logistics leader announced its new dedicated weekly Frankfurt-Chicago-Frankfurt flight service, connecting U.S. customers to the European market through a comprehensive land transport network from Frankfurt with rotations each weekend. The pandemic inevitably took its toll on the flow of the supply chain and in true Dachser style, the provider stepped up to the challenge, paving the way for advancements in innovation and expansion. 

“This new dedicated weekly transatlantic flight service offers a solution to the current air freight capacity challenges that our customers are facing,” Frommenwiler says. “They called upon us to provide a timely, efficient transportation option to move their cargo between the U.S. and Europe in a way that allows them to properly plan and meet their deadlines.” 

Market disruptions do not have to be the end of your brand–in fact, they can be the very thing that sets your services portfolio apart from the competition. At the end of the day, customers will select the logistics provider that can get the job done, maximize the bottom line and add value to the partnership. If your customer suffers, your company suffers. Offering the latest technology means nothing without measurable results, scalability and increased visibility. When thinking about how your company can best meet the needs of customers in a volatile market, start with the basics: clear communication. 


Andy Frommenwiler is vice president, Air Freight USA, at Dachser.


Dachser Air Receives CEIV Pharma Certification Expanding Companies Network Services Globally

In March 2021, Dachser’s fifth location, Shanghai, is to receive the Center of Excellence for Independent Validators in Pharmaceutical Logistics certification (CEIV Pharma) that will expand the company’s network services for its customers, specifically in the life sciences and healthcare (LSH) sectors. Following the Frankfurt, Atlanta, Mumbai, and Hyderabad locations, Shanghai is their most recent CEIV certification from the International Air Transport Association (IATA).

The CEIV Pharma certification ensures compliance to international standards including European Union and World Health Organization Good Distribution Practices (GDP), United States Pharmacopeia, and IATA temperature control regulations. The standards insist on secure, compliant, and efficient air-freight services, which Dachser successfully displayed.

“At Dachser, the safe and efficient transportation of pharma products is a key priority for us, and our CEIV Pharma certified locations in Germany, the US and Asia enables us to serve our customers in the key regions around the world,” says Ralph Riehl, Managing Director Americas at Dachser Air & Sea Logistics. “With this latest certification, we are demonstrating our continued emphasis on constantly enhancing our service quality as well as showcasing we are a reliable partner for transporting vital and temperature-sensitive products.”

In 2018, Dachser received its first CEIV Pharma certification for their Frankfurt branch in Germany. By 2019, their United States branch in Atlanta and two Indian branches – Mumbai and Hyderabad, had received the CEIV Pharma certificates. The certificates highlight Dachser’s commitment to LSH logistics excellence in delivering high-value, time-sensitive, temperature-controlled products leveraged by  Dachser’s global network of speed, consistency, and efficacy.

“A resilient and highly efficient transport network, tailored to the specific needs of the LSH industry, has never been more crucial than today. Dachser is committed to superior service and further confirms our exceptional competence in the handling of sensitive life-saving pharmaceutical products based on the highest international standards quality standards,” added Mr. Riehl.

Responding to the globally growing demand, Dachser invested its services in the field of life sciences and healthcare to substantially provide efficient air-freight services globally leading to CEIV Pharma certified facilities. With this certification, Dachser Shanghai now joins a limited number of logistics companies in Asia to be recognized by IATA.



As challenges continue to evolve, so does technology and its problem-solving capabilities. From communications to reducing inefficiencies, technology’s role in the global supply chain ultimately determines how well a variety of players can respond and recover from disruptions. As we saw throughout the first part of 2020, the COVID-19 pandemic presented a new set of disruptions and challenges impacting global markets at an unprecedented pace. More than ever before, the flexibility and scalability via technology solutions proved effective in restarting global supply chain operations. Beyond solutions, it is equally important to understand where technology can be improved and where it causes added disruption rather than resolving it.

“Technology is currently creating transparency, overall reduction of human error, and better data analytics–so better planning,” explains Guido Gries, managing director of Dachser’s Air and Sea Logistics Americas business unit. “Is it seamless? No, it is not. And there’s a lot of disruption because there is no global standard which allows feeding seamless technology that can provide online tracking connecting all partners on a global transport chain, throughout terminals, ports, container, and air transport transports, once they distribute transport or supply chain on a global scale.”

Gries continues, “Today there is a lot of disruption in a variety of forms. There is still a lot of manpower needed to work through processes and manage open interfaces. Blockchain could eventually be a technology that creates a standard, reducing manual work in the future. It is tested at the moment by various players in the market, but this will not be easy to be the future marketplace, as all transactions are taken in a closed system that does not allow changes. Especially in the maritime industry, however, it’s very traditional document exchange, contract of carriage, proof of entitlement date back more than 400 years, and certain procedures have evolved but not changed.”

With slower-adapting industries and unpredictable factors present in global trade, technology’s limitations on what can and cannot be solved are more easily recognized. There are, in fact, several challenges presented by choosing to utilize technology within the supply chain. These challenges can range from operations and integration to regulation and customer expectations and formalities.

“There are so many formats and different requests from customers on what you have to supply in terms of data with little to no standard on how to achieve it,” Gries notes. “Today, we have bits and pieces all over the place and that causes a lot of disruption in the process.”

So, how are global traders navigating this lack of standard amid current disruptions? For some, reinventing prediction analytics is the first of many steps in evaluating disruption solutions. For others, it is understanding how evergreen disruption at its core is. Disruption–as we saw with the current pandemic–takes form in a variety of challenges. The key here is utilizing what is already on-hand while developing an adaptation to the unimaginable.

“One of the main challenges is that there are so many different changes. What was possible before has been completely disrupted. For example, with air freight. Previously, we could ship air freight from every little airport to others throughout the world. But now, because they reduced their passenger flight schedule drastically, which means no passenger flights, there is no belly capacity for freight. This is a huge reduction of point-to-point capacity in the market. This means that players need to have a solid foundation in their continent while figuring out how they are going to distribute or bring the cargo to the airport.”

Beyond technology creating or solving challenges in the supply chain, it undoubtedly lacks support in domestic and international supply chains in some capacity. There will always be room for improvement, but the key to successful improvements is understanding where improvements are needed. This requires a holistic evaluation of where technology has failed or failed to create a solution. Many times, data is at the center of needed improvements. Outdated processes and a general lack of electronic communications are still creating bottlenecks within the supply chain to this very day.

“Technology solutions need to have open interfaces to translate different formats into readable data,” Gries says. “There are simply too many offerings available that do not integrate or line up with the other offerings coming from customers or partners. There is no standardization whatsoever while all this data must be supplied. That is an issue. We have bits and pieces, which is manageable, but then there are glitches in the middle because of the lack of standards.

“When you have a container arriving in a port, it’s a black box, so you don’t know where the container is. You do not know if it is standing there for three days, four days, five days, six days. This is usually relied on via an arrival notice, which is coming by email or by mail as seen 50 years ago. In some cases, there is no EDI tracker which is telling you how your container arrived and where it is positioned and when it is going to be moved. The process is not like that of Amazon. When you have a container traveling for 36 days on a vessel, there are little things you can do and track in terms of what is happening to the container such as heat, opening, etc., but it’s still limited. There are GPS tools available, but there are limitations there as well.”

It is important to note the plausibility of attaining a seamless flow of integrative data and operations. Many speculate whether it is realistic considering the variables weighing down technology advancements. If one industry is behind, how will this impact integration? Without each part of the supply chain on board to advance and integrate, it might be a while before industries are able to utilize a fully integrated system for a variety of outdated and complex challenges.

“For heavily industrialized trade links, yes, this is attainable. But if you go further, the underdeveloped countries–such as ones that can barely handle a cell phone signal–it is not as easy. This concept of global integration with tracking and the technology with a switch is a little bit of a funny idea when looked at that way. It is a nice idea but would take maybe another 10-15 years until these countries are there to address the infrastructure needed to support this type of technology. Unless you have your port providers who are investing heavily in these areas and providing the infrastructure needed, it will be some time.”


Guido Gries, Managing Director, Air & Sea Logistics Americas, Dachser

Guido Gries was born in Germany in 1965 and completed a degree in International Freight Forwarding and Logistics. He held several managerial and executive positions with global logistics companies and led the commercial activities for one of the top three global freight forwarders. After more than 30 years of logistics and management experience in Asia, Europe and the Americas, Gries brought a solid international perspective of the transportation industry to Dachser. As the Managing Director, Air & Sea Logistics Americas, Gries oversees the business development for the whole Americas region. As part of the company’s global 2020 Growth Strategy, he is tasked with ensuring Dachser’s representation in the most important economic


DACHSER’s New LCL Service Offers Expanded Connections for Shippers

Shippers seeking a consolidated access option along the route from Europe to Chile are now offered DACHSER’s latest weekly schedule of LCL services. This added service streamlines the process by collecting container shipments followed by consolidation at its Hamburg warehouse. Once consolidated, the items are shipped directly to San Antonio, Chile without interruption.

“Referring to ‘less than container load,’ our new LCL service is designed to meet the specific needs of our customers with smaller merchandise quantities. The service not only optimizes efficiencies and reduces costs, but the fixed weekly schedule improves the planning process,” said Guido Gries, Managing Director, DACHSER Americas.

“An effective LCL service comes down to timing—from the coordination of the grouping of goods and to the fixed container trips between ports. Our management of this timing allows our customers the benefit of improved planning and transit times as well as transparency of their shipments,” said Mr. Gries.

Markets including Germany, France, Austria, Switzerland, Belgium, Denmark, Netherlands, Czech Republic, Poland, and Slovakia are directly connected to the Chilean region thanks to this added service. DACHSER continues to showcase its dedication to expanding network capabilities while supporting the needs of its customers, particularly in a trying time for the supply chain and global logistics players.

“The service offers customers streamlined container coordination and management of all sea freight imports deployed on first-class carriers to Chile,” added Mr. Gries. “Thanks to our extensive European logistics network we can offer seamless visibility from the door of the supplier in Europe to the final destination.”

Additional service offerings include interlocked logistics solutions aimed to support road, air, and sea logistics through transportation and warehousing services as well as pre-carriage handling and transparent supplier tracking.

ISO 9001:2015

Dachser USA Preps for 2020 with Renewed ISO 9001:2015 Certification

‘Tis the season for new year preparations. Today, Dachser USA confirmed its continued efforts towards quality customer service through the successful renewal of its ISO 9001:2015 quality management system certification. The certification – provided by Dekra Certification, covers the logistics leader’s contract logistics, road transport and value-added services and further illustrates the company’s commitment to maintaining the highest levels in customer service. The company’s Contract Logistics locations in Chicago and Atlanta, in addition to its Atlanta regional office, were confirmed for the renewal.

“We work in a dynamic, challenging industry, so our quality management systems need to be able to respond to market shifts and changes in business demands,” says Vincent Touya, Managing Director of Dachser USA.
The certification contributes to Dachser’s overall quality control standard previously established through the Dachser Management System in 2016. This system spotlights ways the company can improve quality and overall operational excellence while ensuring risks are immediately mitigated at each point in the supply chain.
“We are committed to be the preferred provider of supply chain logistics services and solutions, and the ongoing certification is a recognition of our invested effort to establish and maintain the highest quality standards per the requirements set forth by ISO 9001:2015,” concluded Touya.
ISO 9001:2015 holds an international observance by more than 170 countries and one million global companies. To successfully earn the certification, companies must first prove that product, customer experience,  system and regulatory standards are met and maintained with customer satisfaction as the driver and end-result. It’s no surprise, however, that Dachser USA can yet again boast this certification as part of their portfolio of excellence.
CEIV pharma

DACHSER India Branches Boast CEIV Pharma Certification

DACHSER’s Mumbai and Hyderabad branches are among the few companies in India to receive the prestigious Center of Excellence for Independent Validators in Pharmaceutical Logistics certification  recognizing exemplary operations in transporting Life Science and Healthcare (LSH) products. Such products are both temperature and time-sensitive, requiring meticulous, accurate, and high standards in monitoring and handling to ensure product quality.

“Congratulations to DACHSER India on their CEIV Pharma certification. The time and temperature sensitive nature of pharmaceutical products means the highest standards are needed to make sure product integrity is maintained for such shipments,” said Vinoop Goel, IATA’s Regional Director for Airports and External Relations, Asia-Pacific. “With India being a major supplier of pharmaceutical products, DACHSER India’s CEIV Pharma certification will give pharmaceutical companies confidence and assurance that their cold-chain logistics requirements are being met.”

Difficult to obtain, the CEIV Pharma certification is earned by companies implementing efficient, safe, and excellence in transporting LSH products. Currently, DACHSER’s Hyderabad branch is one of two companies in the region to boast the accreditation. Through a strenuous audit ensuring compliance among all all facilities, equipment, operations and staff, DACHSER applied for the certification with the goal of adding to its already extensive history in handling pharma products.

“Obtaining the CEIV Pharma certification is an important milestone for DACHSER India. It emphasizes our continued focus for providing highly reliable logistic services to our valued customers in the LSH segment”, said Huned Gandhi, Managing Director, Air & Sea Logistics for the Indian Subcontinent. “Quality and efficiency have always been the cornerstones for our success and our teams are extremely proud to receive this accreditation from IATA.”
“By way of CEIV certification at our Mumbai and Hyderabad branches, DACHSER India has made a big step forward to further enhance its operational and technical competencies in serving our LSH customers,” concluded Zarksis Munshi, Head of Air Freight, Air & Sea Logistics India Subcontinent.

Johnston Logistics Announces Full Integration with Dachser Network

Global logistics provider, Dachser, continues strong in extending its international footprint, as the company confirmed the acquisition and re-branding of Ireland-based Johnston Logistics Ltd. earlier this month. As of September 2019, Johnston Logistics Ltd. will become Dachser Ireland Ltd., confirming complete integration with Dachser.

“The rebranding makes the full integration of Johnston Logistics into the Dachser network visible to the outside world. At the same time, the connection to all our systems ensures that the Irish country organization is secure and stable for the future,” explains Dachser CEO Bernhard Simon.

The full integration follows a robust 12-year partnership between Dachser and Johnston, with Dachser taking over a majority of the company’s stake in 2017. Dachser’s primary warehouse and transport management IT systems -DOMINO and MIKADO, were integrated earlier this year in addition to Dachser’s truck presence in Ireland.

“With the integration into the Dachser network, we have found a good, sustainable path for future developments. Both family businesses stand for the same values. And both sides contribute expertise that will ensure further growth—in both our domestic and our export business,” concluded Albert Johnston, Managing Director of Johnston Logistics.

Founded in 1979, Johnston Logistics boasts expertise in dangerous goods transportation and will focus efforts specifically for groupage and to serve customers in chemical, pharmaceutical, hardware, plastics and packaging industries. Johnston reported 346,000 shipments and 120 daily departures during 2018.

“The integration of an experienced and capable partner such as Johnston Logistics is absolutely in line with one of Dachser’s main interests: we want our customers in Ireland to get the maximum benefit from uniform services and quality standards, fixed transit times, and the closely integrated network of Dachser branches throughout Europe,” added  Michael Schilling, COO Road Logistics at Dachser.
Source: Dachser USA

Dachser Logistics Reports Significant Growth for 2018

Proactive and strategic planning efforts proved extremely beneficial for global logistics provider, Dachser. The company released a detailed report highlighting a 5.5 percent growth in consolidated net revenue in addition to growth in overall employees, shipment numbers, tonnage, and more.

“By 2018, it was clear that logistics had to focus on the discipline of scarce resources management,” explains Bernhard Simon, CEO Dachser SE. “Against this backdrop, it is important to handle growth with purpose and manage it such that we maintain a healthy balance between quality, processes, and costs. Only sustainable growth will benefit our employees and customers.”

“All four regional business units helped substantially strengthen the network. The network effects in the export business ensure that the EL business units continue to grow and mutually drive each other’s growth,” says Simon.

The company maintained growth momentum despite environmental uncertainties as seen with the 2019 tariffs. Additionally, the company added that it invested EUR 126 million in logistics facilities, IT systems, and technical equipment in 2018.

“We had a strong fourth quarter as a result of companies planning their shipments ahead of the scheduled Q1 2019 tariffs,” said Guido Gries, Managing Director, Dachser Americas. “Also the opening of the Detroit office in 2018 as well as the addition of offices in Minneapolis and Baltimore the years prior contributed to this growth.”

Dachser will continue leveraging its growth momentum for future success by investing efforts in forward-thinking technology, completing the roll-out of its TMS, and continuing supporting clients in automotive and pharmaceutical initiatives.

“All key markets globally are well represented in our network, which is a strength that is needed to support growth. The more our entire network grows, the more value it presents to our customers. We plan to grow our network in the Americas region by 12-14% this year.”

Dachser Offers Customers Tips in Potential Brexit Environment

As March 29 draws closer, companies heavily involved in customs clearance prepare for the the changing environment in the near future. With these changes, companies are encouraged to employ forward-thinking and strategic approaches to gauge predicted shifts. Dachser Logistics released three essential tips on how their customers can best prepare for unpredictable changes while maintaining streamlined operations.

“We recommend that our customers prepare for a potentially hard Brexit,” says Wolfgang Reinel, Managing Director European Logistics North Central Europe at DACHSER.

Time is of the essence as companies have about three weeks to strategize and plan for what’s to come once March 29  confronts them. Dachser stresses the importance of acting now, rather than waiting for a Brexit-filled environment to be confirmed.

Additionally, the company added the potential implementation of shifting customs procedures should a hard-Brexit come to fruition, impacting both imports and exports. Company leaders explain Dachser is well able to support its customers, but requires cooperation on all ends for success.

DACHSER can provide its customers with support in many ways when it comes to customs. That being said, here we’re dependent on close cooperation,” said Vinzenz Hingerl, Department Head Customs at DACHSER. “These can all be prepared well in advance. “It’s also important to agree with trade partners on the Incoterms that will apply in the future. This will help avoid processing delays ahead of time. The Incoterms define who commissions customs clearance as well as who assumes the costs for dispatch and for import duties.”

Lastly, as Dacsher continues preparations for a hard-Brexit environment, the company encourages its customers to tap into its well prepared and reliable network of resources.

“Uncertainties are part and parcel of the logistics business,” says Reinel. “Brexit is a challenge and DACHSER is ready to meet it. The UK is and will remain an important part of DACHSER’s European network. We are posting continuous growth there, and despite the disruptions that Brexit could cause, we expect that this positive trend will continue for our UK country organization.”


Source: BSY Associates 

Dachser Logistics Urges Proactive Preparations for Brazilian Holiday

Leading global logistics provider, Dachser, released information this week for industry players on how to prepare for Carnival – known as the Brazil’s lengthiest and most important holiday.
In addition to the vast importance the holiday holds, many businesses are known to pause operations for the celebration, which is known to last as long as 10 days for some regions in the country. Businesses such as airports, ports, roads, tolls and hotels are all part of the list that are directly impacted by the holiday.

“Businesses should plan their logistics strategy well in advance of the holiday. We review the critical steps with our colleagues at Dachser Brazil in detail to make sure our customers’ supply chains continue to run without major interruptions,” explains Vincent Touya, Managing Director Dachser USA.
Of the most important actions to take into consideration, Dachser released the list below in an effort to help other businesses with preparations. Primary themes include communication and proactivity.
For example, creating an inventory well stocked throughout the duration of the holiday and booking shipments sooner than later. Dachser also stresses the importance of looping in logistics providers of priority shipments to ensure space is available. Taking these steps ensure your supply chain goes uninterrupted.
Source: BSY Associates