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Setting Up Your E-Commerce Supply Chain Strategy

strategy

Setting Up Your E-Commerce Supply Chain Strategy

Amid the COVID-19 pandemic, e-commerce implementation has become more relevant and important for businesses to keep up with competitors and adapt to the new normal. Before implementation, however, businesses must consider what strategy makes sense and what resources are needed to overcome challenges and potential delays.

Whether your business has already implemented e-commerce or is considering steps to take for the successful implementation of e-commerce operations, the following tips from experts at ARPAC will help you begin to understand what it takes and what to expect when navigating domestic and international markets. From inventory all the way to customer service, these e-commerce strategy tips are helpful for a variety of industries looking to transform operations to meeting consumer demand.

Setting Up Your E-Commerce Supply Chain from ARPAC
customer service AI

How Is Customer Service AI Improving Work for Employees?

Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems and your personnel, smart organizations are looking for a competitive edge in this field. Therefore, the work your employees perform in the customer service department is a critical focus for any successful business.

With that in mind, we wanted to take a closer look at how Customer Service AI is making some significant improvements in this area. By heeding the advice and explanations we give you here, your employees will be able to provide a more thorough and effective service to your customers. In turn, the number of satisfied customers will increase significantly, and you won’t have to emphasize the search for new customers anymore.

What’s more, the overall loyalty to your brand will increase, as well as the reputation your brand has among consumers and competitors.

Ways AI Is Improving Customer Service Work

First of all, it’s important to understand that AI is not about replacing your employees in any way. When you deploy Customer Service AI solutions to your customer service sector smartly and efficiently, your employees gain the support they need to perform their jobs much better than they ever could before. That’s precisely where the main benefit of AI lies – in human-AI collaboration.

The most obvious example of this is the use of chatbots in customer service. AI-powered chatbots are now capable of performing many tasks when it comes to the relationship between your company and your customers. They can handle specific repetitive tasks and even resolve simpler issues your customers have. By doing that, your employees are left to work on more complex issues, without having to waste time giving the same answers and dealing with the same problems that tend to repeat themselves within most companies.

What’s more, AI-powered chatbots are available 24/7, so you don’t have to worry about overstretching your employees through several shifts or hiring more people to handle more demands. AI chatbots become the frontline of your customer service, providing the answers to the questions your employees don’t have to worry about anymore. Beyond chatbots, AI can also ensure the organization within the customer service department is at its most efficient and that no unnecessary errors occur.

Chatbots will know when complex issues arise and will seamlessly transfer those requests to human employees who will handle the problem more effectively. This becomes a symbiosis when quality solutions are implemented, and the customer never notices the transition.

As you can already assume, all of this improves the overall satisfaction of your customers, as they no longer have to wait hours for a dedicated agent to give them a response.

The Bottom Line

In essence, AI is not just improving the customer service industry and the work employees do there, it’s revolutionizing it. If you want to be part of that revolution, your organization needs to seriously consider implementing a quality AI-driven service desk that will completely alter the work your employees perform and the service your customers receive.

Aisera offers that kind of solution, and you can test it out to see how it works right now by requesting a personalized demo from us.

DACHSER

DACHSER’s New LCL Service Offers Expanded Connections for Shippers

Shippers seeking a consolidated access option along the route from Europe to Chile are now offered DACHSER’s latest weekly schedule of LCL services. This added service streamlines the process by collecting container shipments followed by consolidation at its Hamburg warehouse. Once consolidated, the items are shipped directly to San Antonio, Chile without interruption.

“Referring to ‘less than container load,’ our new LCL service is designed to meet the specific needs of our customers with smaller merchandise quantities. The service not only optimizes efficiencies and reduces costs, but the fixed weekly schedule improves the planning process,” said Guido Gries, Managing Director, DACHSER Americas.

“An effective LCL service comes down to timing—from the coordination of the grouping of goods and to the fixed container trips between ports. Our management of this timing allows our customers the benefit of improved planning and transit times as well as transparency of their shipments,” said Mr. Gries.

Markets including Germany, France, Austria, Switzerland, Belgium, Denmark, Netherlands, Czech Republic, Poland, and Slovakia are directly connected to the Chilean region thanks to this added service. DACHSER continues to showcase its dedication to expanding network capabilities while supporting the needs of its customers, particularly in a trying time for the supply chain and global logistics players.

“The service offers customers streamlined container coordination and management of all sea freight imports deployed on first-class carriers to Chile,” added Mr. Gries. “Thanks to our extensive European logistics network we can offer seamless visibility from the door of the supplier in Europe to the final destination.”

Additional service offerings include interlocked logistics solutions aimed to support road, air, and sea logistics through transportation and warehousing services as well as pre-carriage handling and transparent supplier tracking.

How to Prevent Kinks in the Global Supply Chain

Knoxville, TN – Working with talented professionals, customer service, agility and reducing cost are just a few of the key issues on the minds of senior level supply chain executives in the US manufacturing and retail sectors, says Dr. J. Paul Dittmann, executive director of the Global Supply Chain Institute at the University of Tennessee – Knoxville.

Meeting in Chicago recently, the Institute’s Advisory Board shared its insights on solutions to some of the most critical issues facing the global supply chain. The board is comprised of 25 high-level managers from some of the largest companies in the country.

According to Dittmann, the executives feel that having “the right people in the right positions” is the key to every solution with companies needing to develop “better processes to assess, identify, recruit, develop and retain top talent, especially since supply chain talent is increasingly scarce.”

Understanding the customer’s current and future needs was also seen as absolutely critical, he says. “They understand that their customers should lead their supply chain strategies and they know that their customers should be better educated on the cost-service tradeoffs.”

AGILITY, COST REDUCTION, REGULATORY COMPLIANCE

Near the top of the list, says Dittmann, are developing the “agility to adapt to changing environments,” given the increasing volatility in the global marketplace and a “need to stay current with technology on many fronts, from warehouse and transportation management systems to network optimization tools and inventory planning systems.”

Cost reduction “will always be a priority and supply chain executives know their companies expect them to take the lead in that area, while still improving service,” he says. “They know that they need to be more creative and proactive. They also understand that they must reduce cost while simultaneously redesigning their supply chains and leveraging the global environment.”

Also critical are developing efficient ways to comply with the growing list of government regulations, as well as optimizing performance despite the condition of the country’s “crumbling transportation infrastructure.”

Supply chain executives, says Dittmann, “understand they should have a better process to identify, prioritize and mitigate supply chain risks that can seriously damage their companies. Even weather must be considered, especially given the extreme challenges of last winter.”

08/27/2014