New Articles

3 Ways To Make Your Workplace More People-Friendly

people

3 Ways To Make Your Workplace More People-Friendly

The work dynamic in this generation has changed. In the past, people had a fierce dedication to their company. They were rewarded for their commitment to a company that took care of them forever.

Technology was born and it grew like a weed. Employers began using technology to replace people. When performed old-style, companies needed accounts payable and accounts payable teams. Now, computers prepare reports, forecast inventory, calculate commissions, and implement URL shortener to make your link easier to remember. This was good news for the companies, but not so great news for the employees.

What happened next

When technology entered the scene, it was more valuable than the CEOs and Business Owners understood. In their day a boss kept his finger on the pulse of every aspect of their company. But, the managers under them knew that technology would take companies to new heights. Further, they knew that refusing to get on board would be a costly mistake. As the older generation retired, new leaders threw open the door for technology and commerce jumped a couple of light-years ahead, tossing the employees into a tailspin.

Hit the brakes

The most amazing thing happened. The managers, now in control, found out what their predecessors knew. Your employees are the backbone of your business. They are the voice and the brand. While technology, like HR Payroll, allows businesses to do more with fewer people, they need to treat the people they have very well.

Collaborate with employees

These are the people on the front lines. They are the first smile your clients see and the first voice they hear. Let them have a voice and hear what they have to say. Maybe they can solve an issue or maybe you can enlighten them in things they may not understand.

Give them tools

Give them what they need to make their jobs easier, like online timesheets that will figure overtime and mandatory breaks, tracking purchases, and easy ways to keep up. While your employees are given the tools they need, you have the means to track their productivity. When experienced employees and good technology move in sync, productivity goes through the roof. If it doesn’t, something needs to be adjusted. If an employee is not doing a good job, speak to him, pray for him and if he doesn’t perform, get rid of him and cut your losses.

Focus on their health

Let them know they matter. Encourage employees to take their sick days or personal days when they are ill. Show them the same respect you expect when they have problems in their homes. Do not praise them for being there 60 hours per week. Praise them for doing their job in the 40-hour work week. Be there for them. Change is difficult in the workplace. When it is time to have the employees trained on using the new software, cross train the departments so everyone will understand how a problem in one department can mean a problem in several departments.

Final Thoughts

There are few things that will ruin morale in the office more than upper management forgetting who butters their bread. Employees are not part of the office furnishing, they are people, and they pour their energy into the business. Respect is a give and take proposition. Why invest years in teaching an employee their trade and then not taking advantage of their knowledge?

The future of commerce is bright. Businesses will use knowledge and technology so their employees can grow. Workplaces will care as much about their people as they do about their future. This will give corporations the best of business past and the power of business future.  Employees will once again become dedicated people who will pull together in lean times.

_________________________________________________________________________

Anna is a specialist in different types of writing. She graduated from the Interpreters Department, but creative writing became her favorite type of work. Now she improves her skills while working as a specialist of one of the custom research paper writing services and to assist a lot of students all over the world and has free time for another work, as well. So the question to ‘ hire someone to write my research paper ’ is resolved rather quickly with her help. Always she does her best in the posts and articles. She also has training and helps and basic writing tips for students all over the world.

customer

6 Reasons Why Customer Service is Important in Business

Improving your customer service snowballs into a host of benefits. From more satisfied clients to recommendations and better feedback, any brand flourishes after boosting its communication with the consumers.

If you’re a startup, you might need to cut costs somewhere. As a result, you end up not developing a reliable representative team. Perhaps you’ve been running your shop for a long time without paying too much attention to this aspect. It’s time for your approach to change.

Customer Service in 2021

Consumers now have an endless list of options at their disposal for any product or service. A bad experience leads to negative reviews, which anybody can see online and decide to go elsewhere.

Customer support can help. It comes in all shapes and sizes to mix and match per the company’s requirements. In turn, it can improve the various fields related to the way you run the business.

Self-Serve

You don’t need representatives to resolve all simple issues related to your services. So, publish a comprehensive FAQ section and sets of guides for the most common concerns. It’ll do half of the work for you.

Live Chat

An instant chatbox on your website provides instant solutions and prevents more significant issues from spreading like a forest fire. If you don’t have enough reps to match your website traffic, incorporate an instant chatbot for quick, automated responses.

Social Media

The majority of your target demographic is likely on social media. So, why let bad reviews simmer when you can take charge and respond, displaying transparency in the process?

Email

Many people might send queries to the official email address or use other email tools if their questions seem too complex for a quick chat. Have a rep monitor your account and answer salient issues quickly and politely.

Phone

Although it seems old-fashioned, phone support is still essential to businesses. Plus, the tech developments of the 21st century make it easier to bring your call center service to the future by introducing omnichannel routing, automation, or even AI.

Let’s see what kind of benefits introducing a mixture of these channels brings to your company.

1. Client Retention

Your rep team acts as a direct line of communication with your customers. They’re in charge of disclosing your mission and values and maintaining a positive brand image.

Think about it. If a person was satisfied during the first experience they had with you, and you keep displaying positivity, transparency, and high-quality, why would they switch brands?

Moreover, many consumers stay loyal to brands because of amicable, pleasant representatives. Even if you made a significant shift in the business model, a friendly rep can explain this new approach’s benefits, reassuring and retaining the customer.

2. Client Acquisition

Customer acquisition costs skyrocket when you don’t invest in a high-quality helpline. Today, most people will read company and product reviews before reaching out to a business.

On the other hand, one negative review can lead to doubts and mistrust, reducing the number of people who go for your brand. If there are a dozen, rarely will anybody decide that you’re worth their time and money.

Reputation management is vital to customer acquisition. It’s much easier to maintain by reacting to queries quickly and proactively than to do damage control after the fact.

3. Issue Identification

One of the primary responsibilities of any company is satisfying the buyers. You can considerably improve whatever you’re putting on the market by hearing out actual user’s suggestions.

While there’s merit to focus groups and analytics that examine potential customers’ needs, it’s sometimes even better and more valuable to listen to what your current clients are saying.

Collect, store, and regularly review all feedback your business receives through your support channels. If any issue comes up multiple times, fix it as soon as possible. Anything from the user interface to the packaging and product features can improve by listening to the primary consumers.

4. Increased Profitability

People are much more likely to continue purchasing your products after an initial positive experience with the brand. These small interactions are a deciding factor in whether they continue working with you.

Plus, surveys show that many are ready to pay more for a product attached to a positive customer experience. On the flip side, even a single negative experience can leave a lasting impression.

You can’t ignore these statistics, especially since other brands won’t. In the era where more companies are starting to invest in their support systems, any business that doesn’t follow suit is only to crash and burn.

5. Dispute Prevention

If you falter at any stage while providing a service, your customers might require their money back or a new product to replace a faulty one. Making dispute resolution as frictionless as possible reduces the potential for inflammatory statements or even legal trouble.

Make the issues easy to solve, and they’re much less likely to leave an angry review and harm your reputation. The online age makes convenience central to any client-centered business.

6. A Loyalty Boost

There are countless companies in every industry imaginable, making brand loyalty an essential but challenging goal to achieve. Repeat shoppers are more profitable and provide free marketing for your business.

However, customers will stay loyal only if you give them a good reason to do so. After all, there are plenty of options, so why should they stick to one that doesn’t provide value?

Proactively dealing with clients is pivotal for achieving loyalty. The company also seems much more human and trustworthy if it has friendly, genuine people ready to respond to feedback at the forefront.

Clients know that their purchase is your profit, but showing them that you see them as more than a number in a statistic through genuine desire to help incentivizes them to stay true to you.

The Bottom Line

Overall, as long as you’re aware that customer service stands as the backbone of any business involving communication, you’re on the right path. This aspect of your business operations makes the brand thrive in the long-run, and the costs effectively pay for themselves.

So, make that foundation robust. You’ll soon see new shoppers come in, positive testimonials pop up, and feedback improve your company structure. It’s worth the effort.

___________________________________________________________

Anna likes writing from her university years. When she graduated from the Interpreters Department, she realized that translation was not so interesting, as writing was. She trains her skills now working as a freelance writer on different topics. Always she does her best in the posts and articles.

trading market

Modern Tendencies of Global Trading Market

The world is now a global village. Hence, globalization is a concept that has affected every aspect of human existence. The exchange of goods and services across nations and individuals, regardless of geographical limitations, is becoming increasingly seamless.

A Brief History of Global Trading Market

If you take a trip down memory lane, you’ll notice that global trading has come a long way. The origin of international or global trading dates back to the 19th century after the French war. The trade relations among nations increased significantly from 1865 to 1913, just before World War I broke out.

When WWI broke out, global trading fell rapidly. There was a massive dip in the export market. As it is with war, arms sales enjoyed enormous proliferation.

After World War I, things began to fall back to normal. It took a while for global trade volumes to rise to the peak reached before 1914.

The most significant rise in global trading came after World War II. In 1947, the General Agreement on Tariffs and Trade (GATT) was signed in Geneva by 23 nations. It marked a new dawn for global trading markets.

However, to better understand the modern tendencies in the global trading market, we need to look at the industrial revolutions that have happened over time. We can then link them to how they affect the global market in recent times.

Global Industrial Revolutions

There is an age-long relationship that exists between industrialization and globalization. The global industrial revolution that started in the late 18th century ushered in an abundance of raw materials. Industrialization led to the creation of new products and markets.

The products and raw materials that came, as a result of industrialization, needed to reach consumers across the world. That’s what led to the expansion of global trading markets.

Products were made in Europe from American raw materials and exported to Asia for consumption. A consequence of this affair between industrialization and globalization was the creation of trade routes. These trade routes connected America to Europe, Europe to Asia, and other continents of the world that needed the products.

We can talk about the early days of global trading markets without the pros and cons of globalization. The good that happened to the world was that manufacturers had more markets to sell their products. On the flip side, it created the opening for Europe to colonize the world.

The Journey from Then to Now

At this point, it’s safe to look deeper into how the industrial revolutions changed the course of global trading markets.

The First Industrial Revolution (1760 to 1830)

This is the period when Britain dominated and monopolized the global market. At the time, they had control of machinery, manufacturing techniques, and skilled laborers. Knowing that they were ahead of the world in industrialization, they kept everything within the confines of the British territory.

The embargo on the exportation of the industrialization that gave Britain a huge advantage didn’t sit well with some British businessmen. These folks began to seek more significant market opportunities outside Britain.

In 1807, two Englishmen took the industrial revolution to Belgium. The revolution further expanded global markets at the time.

Though it took a while for other countries to get on the wagon, it eventually happened after almost over a decade of British Monopoly. European countries like France and Germany came on board the ship to industrialization.

When the United States came into the picture, they gave the Britons a good run for their money’s worth. America became an industrial giant in the late 19th century.

Other countries that joined the industrial revolution at the time were Japan, the defunct Soviet Union, China, and India.

The Second Industrial Revolution (1870 to 1914)

While the first phase of industrialization focused on machinery and skilled labor, the next step introduced the manufacturing of more natural and synthetic products. It was in this era that synthetic materials like plastics began to flood the global market. Global trading expanded as a consequence.

The expansion in marketable products demanded a more straightforward way of doing business. Hence, this era brought computers into the fold. These computers now gave rise to what was called automatic factories.

With the global market expanding, governments began to get more involved. Economic policies came into play to establish checks and balances. Hence, averting an impending global financial and market crisis due to laissez-faire ideas that were at play at the time.

World War I marked the end of the second industrial revolution. Global markets were on shutdown as trade routes were either closed or manned by warring nations.

The Third Industrial Revolution (1990 to Present)

The advent of the internet marked the beginning of the third industrial revolution. The global market has shifted from the exchanges that took place at country borders to a peer to peer market setting.

With the world dealing with a myriad of global issues like natural disasters in, overpopulation, and poverty in some of the most populated cities of the world, there was the need to make the world a global village.

Trade deals can go on from anywhere in the world. People now have access to computers and the internet. It doesn’t matter if you’re a college drop out or a graduate from some of the best universities in the world, you can be a part of the global trading market.

In the first and second industrial revolutions, skilled labor was an exclusive reserve of a few countries that dominated industrialization. Today, remote workers can come from anywhere in the world, thanks to the advent of the internet.

For instance, you can hire labor remotely over the internet. An example is getting content writers from content review websites like Pick The WriterWriting Judge, and so on. The global market has now become more internet and remote-based.

However, the third industrial revolution has its significant cons. One of which is cybersecurity. With a lot of data shared over the internet, there are concerns about the unauthorized use of personal information for fraudulent activities.

With small businesses increasing, the dependence on the internet of things is increasing, thereby posing further cybersecurity challenges in the global trading market.

Statistics available shows that 43% of cyber attacks are targeted at small businesses. Sadly, over 60% of these small businesses go out of business within six months of the attack.

What’s The Way Forward?

As we gradually move from the third into the fourth industrial revolution, we expect that some of these cybersecurity challenges will reduce. Each industrial era comes with its pros and cons. However, the higher we go, the better we get – and the global trading market isn’t left out.

Already, technological advancements like Artificial Intelligence (AI), are with us. We are getting ready for an industrial revolution that will completely alter the way we live and do business. Industries are shaping up for what is coming with this technological revolution.

One sure thing is that the global economy will improve and life will be better for many people all over the world. Most bottlenecks in living standards and business opportunities will disappear to a large extent.

We envisage an era where technology will make life a lot easier. Trading platforms like crypto will make massive inroads into the global market systems. It’s a progressive world, and all we can do is get ready for the imminent.

______________________________________________________

Anna is a specialist in different types of writing. She graduated from the Interpreters Department, but creative writing became her favorite type of work. Now she improves her skills while working as a freelance writer for Pick The Writer, Writing Judge to assist a lot of students all over the world and has free time for another work, as well. Always she does her best in the posts and articles.