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CONTROLS ON SEMICONDUCTOR TRADE ARE A HARBINGER FOR “TECHNO-NATIONALISM”

semiconductor assembly

CONTROLS ON SEMICONDUCTOR TRADE ARE A HARBINGER FOR “TECHNO-NATIONALISM”

Major nations are in a race to achieve supremacy in the “technologies of the future” that include data analytics, robotics, AI and machine learning, surveillance technology and 5G networks. What all these new technologies have in common is the semiconductor microchips that drive them. Gaining the technology upper hand requires the secure production or supply of advanced semiconductors, which makes the controls on trade in semiconductors a harbinger for how “techno-nationalist” trade policies are reshaping global supply chains.

China’s failure to launch?

The global semiconductor industry was historically dominated by a small group of primarily American semiconductor companies. In the past two decades, a handful of Asian semiconductor companies including Toshiba (Japan), Samsung (South Korea) and TSMC (Taiwan), have managed to grow market share. Latecomers in Asia benefited from a combination of ambitious industrial policies and government support, a narrow focus on specialization and innovation, and access to key foreign partnerships and foreign direct investment.

The Chinese government seeks to replicate these models on a much larger scale under its Made in China 2025 industrial policy. Geopolitics may prevent China from achieving its goals. Key Chinese tech firms, including Huawei, HikVision, and SenseTime, now find themselves on a U.S. restricted entities list, which means “controlled” American technology may not be sold to them.

Global Semi Shares

China’s push to reduce semiconductor tech dependence

The Chinese market is almost entirely dependent on foreign firms for microchips. Domestic production accounts for just nine percent of China’s semiconductor consumption – leaving 91 percent of China’s demand to be satisfied by imports, 56.2 percent from the United States.

Yet semiconductor technology is vital to China’s manufacturing base and to China’s top exports that include smartphones, personal computers, and smart televisions. China’s continued dependence on U.S. and foreign semiconductor technology has been a catalyst for Beijing to double down on policies to promote homegrown companies.

China’s National Integrated Circuit Plan calls for $150 billion in R&D funding from central, provincial and municipal governments, twice as much as the rest of the world combined. U.S. companies spent $32.7 billion on R&D in 2018, followed by European companies ($13.9 billion), Taiwanese companies ($9.9 billion), Japanese companies ($8.8 billion) and Korean companies ($7.3 billion).

Some 30 new semiconductor facilities are either under construction or in the planning stages in China – more than any other country in the world. But even the most sophisticated fabricator in China must rely on licensing chip designs from foreign firms and on high-volume commercial production lines outside of China. And foreign firms still dominate niches in China’s semiconductor market such as microchip packaging and testing, semiconductor equipment, memory and AI chips, as well as contract microchip making.


National champions require international supply chains

China is not alone in its interdependence on global value chains. Leading American, European, Japanese and South Korea semiconductor companies have all developed and optimized geographically dispersed production networks. Research and development, design, manufacturing, assembly, testing and packaging have become hyper-specialized with activity taking place across multiple countries as microchips cross borders dozens of times before being finally embedded into a finished product.

Chinese tech companies have been able to grow and innovate because of unfettered access to collaborative relationships with foreign research and academic institutions, as well as access to foreign companies through acquisitions and (often state-funded) mergers – until recently.

Semi R&D Spending

American trade countermeasures

The U.S. government has taken steps to block Chinese acquisitions and investments in American technology companies and has also made critical changes to the U.S. export controls program. The U.S. Department of Commerce manages a list of “emerging” and “foundational” commercial technologies or products which can be used for military purposes. It recently expanded the technologies included on the Controlled Commodity List (CCL). Technologies on the CCL require issuance of an export license prior to sale and transfer to a foreign market.

An export control is not, by itself, a prohibition to sell or buy a traded good. In the vast majority of cases, when the facts surrounding a controlled item are reviewed (including who the buyer is and how the controlled item will be used), U.S. government agencies issue export licenses. But export controls and related measures add a layer of uncertainty to global value chains, potentially turning long-time suppliers into unreliable suppliers.

Part and parcel of the Chinese Communist Party’s approach to leapfrogging in the semiconductor industry is to appropriate special technology funding toward “military-civil fusion,” designed to bring tech startups and private companies together with the People’s Liberation Army. The deepening of those direct links virtually ensures that innovations and technologies pertaining to industries of the future will be considered by the U.S. government as dual use technologies subject to scrutiny, control and prohibitions when it comes to exporting them from the United States, especially to China.

A special designation

U.S. companies or individuals may also be denied or restricted from doing business with restricted entities/parties or with “specially designated nationals”. In May 2019, the U.S. government designated Huawei, China’s telecommunications giant, a restricted entity. In this scenario, the application for an export license to a Huawei entity would be presumed denied, effectively banning the sale of American technology to Huawei or any of its 68 non-U.S. affiliates in other countries.

The designation has widespread ripple effects. Huawei purchased some $70 billion components and parts from more than 13,000 suppliers globally in 2018 – approximately $11 billion worth of microchips from American technology companies alone. American companies may not sell to Huawei and Huawei must replace all U.S. technology from its smart phones, which previously included U.S. radio frequency chips, DRAM and NAND chips, design software and Google’s Android operating system.

Prohibitions may be applied to individual end-users, to financial institutions that may seek to process transactions for a restricted buyer or supplier, and to academic and research institutions that may be prevented from using technologies from restricted entities in their research.

Driving a wedge and choosing sides

Washington’s countermeasures aim to impede the Chinese Communist Party’s ability to promote U.S. technology and intellectual property transfer to Chinese entities – either by stopping sales of technology, stifling investment flows into China’s semiconductor industry, or blocking the acquisition of strategic assets from U.S. and foreign companies by Chinese state-backed entities.

This evolving trade policy landscape will inevitably lead to the reconfiguration of global value chains as companies comply with export restrictions. Foreign companies that seek to maintain their relationship with a restricted entity must reduce the value of U.S. content to below an acceptable “de minimis” level, increase the value of non-U.S. made products in their sourcing and production, or avoid doing business with U.S. companies altogether. This has induced companies to move value-added operations out of the United States, to ring-fence operations in China, or to consolidate into more vertically integrated value chains.

In an attempt to close the de minimis loophole, the U.S. government has modified the “foreign direct product” rule. In the example of Huawei, this change prevents foreign manufacturers from supplying Huawei, the Chinese tele-communications manufacturer, with microchips and other products, if the production of these items uses any U.S. technology, including manufacturing equipment, designs or software. U.S. firms dominate these technology niches.

This change was clearly aimed at Taiwan Semiconductor Manufacturing Company (TSMC), which manufacturers microchips for HiSilicon, Huawei’s subsidiary. Cutting off the supply of microchips to HiSilicon presents an existential crisis for Huawei, as no Chinese companies are capable of producing leading-edge microchips on par with TSMC and other foreign manufacturers.

Compliance has become more complicated as the ranks of restricted entities swell. Nearly 170 Chinese individuals and entities (across a wide swathe of industries) are on the U.S. Specially Designated National list. U.S. companies must navigate restrictions that are enforced by more than a dozen different U.S. government agencies.

American firms are also concerned about diminished opportunities to do business in key global value chains, effectively ceding market share to Chinese and other foreign firms not under similar restrictions. Limited or foregone sales in China may reduce funds for R&D. Restrictions also choke off collaborative innovation across specialized clusters and between human capital networks. Huawei and other Chinese tech companies are looking to withdraw from U.S.-influenced supply chains, forming alliances with non-American technology companies, putting TSMC, Samsung and others in the position of having to choose sides.

Just the beginning

When Washington announced Huawei would be placed on the U.S. Restricted Entity List, Huawei’s management tapped 10,000 engineers, requiring them to work continuously in shifts to re-write code and re-design specifications so that Huawei might minimize the damage of U.S. export controls.

The United States is not alone in its trade countermeasures. Europe is also turning to techno-nationalism. Brussels recently issued a report that emphasized the importance of working with America to create an economic model that would compete directly with Beijing, particularly with the intent of blocking the Chinese Communist Party’s attempts to influence global standards in 5G and other next-gen technologies. Japan has blocked Huawei 5G technology.

By enacting policies intended to protect against theft or transfer of domestic semiconductor technology from opportunistic or hostile state and non-state actors, governments have opened more fronts in the deepening tech war with China, which portends to reshape existing global value chains for semiconductor production. And semiconductors are just the beginning.

This article is drawn from a detailed research report: Semiconductors at the heart of the US-China tech war

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Alex Capri

Alex Capri is a Research Fellow with the Hinrich Foundation, Senior Fellow at the National University of Singapore, and Lecturer in the Lee Kuan Yew School of Public Policy. He was previously the Partner and Regional Leader of KPMG’s International Trade & Customs practice in Asia Pacific, based in Hong Kong.

This article originally appeared on TradeVistas.org. Republished with permission.
polyethylene

Turkey Ranks As the Largest Market for Imported Polyethylene in the Middle East, with $1B in 2018

IndexBox has just published a new report: ‘Middle East – Polyethylene – Market Analysis, Forecast, Size, Trends And Insights’. Here is a summary of the report’s key findings.

Polyethylene Exports in the Middle East

The exports totaled 7.8M tonnes in 2018, rising by 27% against the previous year. The total export volume increased at an average annual rate of +7.3% from 2013 to 2018; however, the trend pattern indicated some noticeable fluctuations being recorded over the period under review.

In value terms, polyethylene exports amounted to $8.8B (IndexBox estimates) in 2018.

Exports by Country

Saudi Arabia was the key exporter of polyethylene in the Middle East, with the volume of exports recording 4.8M tonnes, which was approx. 61% of total exports in 2018. Iran (1,086K tonnes) ranks second in terms of the total exports with a 14% share, followed by Qatar (13%) and the United Arab Emirates (8.1%). Kuwait (167K tonnes) took a relatively small share of total exports.

Exports from Saudi Arabia increased at an average annual rate of +8.4% from 2013 to 2018. At the same time, the United Arab Emirates (+20.0%) and Iran (+13.6%) displayed outstripping paces of growth. Moreover, the United Arab Emirates emerged as the fastest-growing exporter exported in the Middle East, with a CAGR of +20.0% from 2013-2018. Qatar experienced a relatively flat trend pattern. By contrast, Kuwait (-8.9%) illustrated a downward trend over the same period. While the share of Saudi Arabia (+20 p.p.), Iran (+6.6 p.p.) and the United Arab Emirates (+4.8 p.p.) increased significantly, the shares of the other countries remained relatively stable throughout the analyzed period.

In value terms, Saudi Arabia ($5.2B) remains the largest polyethylene supplier in the Middle East, comprising 59% of total polyethylene exports. The second position in the ranking was occupied by Iran ($1.2B), with a 14% share of total exports. It was followed by Qatar, with a 14% share.

In Saudi Arabia, polyethylene exports expanded at an average annual rate of +5.1% over the period from 2013-2018. The remaining exporting countries recorded the following average annual rates of exports growth: Iran (+7.9% per year) and Qatar (-5.1% per year).

Export Prices by Country

In 2018, the polyethylene export price in the Middle East amounted to $1,128 per tonne, waning by -9.6% against the previous year. Overall, the polyethylene export price continues to indicate a perceptible shrinkage. The pace of growth was the most pronounced in 2017 when the export price increased by 16% year-to-year. The level of export price peaked at $1,431 per tonne in 2014; however, from 2015 to 2018, export prices stood at a somewhat lower figure.

Average prices varied noticeably amongst the major exporting countries. In 2018, major exporting countries recorded the following prices: in the United Arab Emirates ($1,245 per tonne) and Qatar ($1,227 per tonne), while Saudi Arabia ($1,080 per tonne) and Kuwait ($1,144 per tonne) were amongst the lowest.

From 2013 to 2018, the most notable rate of growth in terms of prices was attained by Saudi Arabia, while the other leaders experienced a decline in the export price figures.

Polyethylene Imports in the Middle East

In 2018, the amount of polyethylene imported in the Middle East totaled 1.6M tonnes, jumping by 11% against the previous year. Over the period under review, polyethylene imports, however, continue to indicate a relatively flat trend pattern.

In value terms, polyethylene imports totaled $2.1B (IndexBox estimates) in 2018.

Imports by Country

Turkey was the main importer of polyethylene in the Middle East, with the volume of imports accounting for 803K tonnes, which was approx. 51% of total imports in 2018. The United Arab Emirates (271K tonnes) ranks second in terms of the total imports with a 17% share, followed by Jordan (7%), Israel (6.3%) and Lebanon (4.8%). The following importers – Saudi Arabia (63K tonnes) and Yemen (43K tonnes) – together made up 6.7% of total imports.

Imports into Turkey increased at an average annual rate of +5.3% from 2013 to 2018. At the same time, Jordan (+8.1%), Lebanon (+2.6%) and Yemen (+2.4%) displayed positive paces of growth. Moreover, Jordan emerged as the fastest-growing importer imported in the Middle East, with a CAGR of +8.1% from 2013-2018. By contrast, Israel (-3.0%), the United Arab Emirates (-6.7%) and Saudi Arabia (-11.7%) illustrated a downward trend over the same period. While the share of Turkey (+12 p.p.) and Jordan (+2.2 p.p.) increased significantly in terms of the total imports from 2013-2018, the share of Saudi Arabia (-3.4 p.p.) and the United Arab Emirates (-7.1 p.p.) displayed negative dynamics. The shares of the other countries remained relatively stable throughout the analyzed period.

In value terms, Turkey ($1B) constitutes the largest market for imported polyethylene in the Middle East, comprising 49% of total polyethylene imports. The second position in the ranking was occupied by the United Arab Emirates ($362M), with a 17% share of total imports. It was followed by Israel, with a 6.8% share.

Import Prices by Country

The polyethylene import price in the Middle East stood at $1,315 per tonne in 2018, waning by -2.9% against the previous year.

Average prices varied somewhat amongst the major importing countries. In 2018, major importing countries recorded the following prices: in Saudi Arabia ($1,736 per tonne) and Israel ($1,412 per tonne), while Lebanon ($1,167 per tonne) and Jordan ($1,222 per tonne) were amongst the lowest.

From 2013 to 2018, the most notable rate of growth in terms of prices was attained by Saudi Arabia, while the other leaders experienced a decline in the import price figures.

Source: IndexBox AI Platform

acyclic hydrocarbons

Global Acyclic Hydrocarbons Market 2020 – Key Insights

IndexBox has just published a new report: ‘World – Acyclic Hydrocarbons – Market Analysis, Forecast, Size, Trends and Insights’. Here is a summary of the report’s key findings.

Global Trade 2007-2018

In 2018, approx. 33M tonnes of acyclic hydrocarbons were exported worldwide; rising by 12% against the previous year. The total export volume increased at an average annual rate of +10.1% from 2014 to 2018; however, the trend pattern indicated some noticeable fluctuations being recorded in certain years. The pace of growth appeared the most rapid in 2018 when exports increased by 12% y-o-y. In that year, global acyclic hydrocarbons exports attained their peak and are likely to continue its growth in the immediate term.

In value terms, acyclic hydrocarbons exports totaled $29.7B (IndexBox estimates) in 2018. Overall, acyclic hydrocarbons exports continue to indicate a relatively flat trend pattern. The pace of growth appeared the most rapid in 2017 with an increase of 26% y-o-y. The global exports peaked at $30.1B in 2014; however, from 2015 to 2018, exports remained at a lower figure.

Exports by Country

In 2018, the U.S. (6.7M tonnes), distantly followed by South Korea (3.8M tonnes), the Netherlands (2.6M tonnes), Russia (2.3M tonnes), the UK (1.5M tonnes), Germany (1.5M tonnes) and Belgium (1.5M tonnes) represented the largest exporters of acyclic hydrocarbons, together achieving 60% of total exports. Japan (1.5M tonnes), India (1.4M tonnes), Singapore (1M tonnes), Thailand (0.9M tonnes) and Saudi Arabia (0.8M tonnes) occupied a little share of total exports.

From 2014 to 2018, the most notable rate of growth in terms of exports, amongst the main exporting countries, was attained by the U.S. (+53.6% per year), while exports for the other global leaders experienced more modest paces of growth.

In value terms, South Korea ($3.7B), the U.S. ($3B) and the Netherlands ($2.8B) appeared to be the countries with the highest levels of exports in 2018, with a combined 32% share of global exports.

Among the main exporting countries, the U.S. experienced the highest growth rate of the value of exports, over the period under review, while exports for the other global leaders experienced more modest paces of growth.

Imports by Country

The imports of the three major importers of acyclic hydrocarbons, namely China, Belgium and the U.S., represented more than third of total imports. Canada (1.5M tonnes) ranks next in terms of the total imports with a 4.9% share, followed by Taiwan, Chinese (4.8%), India (4.7%), the Netherlands (4.7%) and Germany (4.6%). The following importers – Indonesia (963K tonnes), France (943K tonnes), Saudi Arabia (919K tonnes) and Sweden (870K tonnes) – each recorded a 12% share of total imports.

From 2014 to 2018, the most notable rate of growth in terms of imports, amongst the main importing countries, was attained by India (+58.0% per year), while imports for the other global leaders experienced more modest paces of growth.

In value terms, China ($6.2B), Belgium ($3.9B) and the U.S. ($2.8B) constituted the countries with the highest levels of imports in 2018, together accounting for 44% of global imports. Taiwan, Chinese, the Netherlands, Germany, France, Indonesia, Saudi Arabia, India, Canada and Sweden lagged somewhat behind, together comprising a further 32%.

India experienced the highest growth rate of the value of imports, among the main importing countries over the period under review, while imports for the other global leaders experienced more modest paces of growth.

Source: IndexBox AI Platform

B20

B20 Saudi Arabia – Leadership in Challenging Times through Integrity and Compliance

As countries around the globe push to reopen in the face of the COVID-19 pandemic, the business community is struggling with the decision to relax compliance standards as a means to remain agile and navigate a pressing shortage of goods and services. Yet these times necessitate an even greater commitment to integrity.

B20 Saudi Arabia, the voice of the global business community to the G20, recognizes the ethical challenge posed by the COVID-19 health and economic crisis to both businesses and governments and has committed to addressing the issue of corruption by recognizing Integrity & Compliance as one of its key priority areas.

Corruption remains a significant risk for businesses across the world. The cost of corruption is estimated to be five percent of the annual global GDP, i.e. US$3.6 trillion, a price we cannot afford in these times. We have also seen corruption is a key barrier to achieving the UN Sustainable Development Goals (SDGs), such as the elimination of poverty and hunger, promoting a peaceful and inclusive society, improving education, quality of life, and the infrastructure of each state. The B20 Integrity & Compliance Taskforce’s work, therefore, aims to advance the global anti-corruption agenda, touching upon key relevant topics such as responsible business conduct, consumer protection, the fight against corruption, and other efforts at the foundation of a healthy business environment.

Recently I had the opportunity to interview Mathad Al-ajmi, Vice President and General Counsel at Saudi Telecom Company (stc) and Chair of the B20 Saudi Arabia Integrity & Compliance Taskforce. As a prominent attorney and business leader, Mr. Al-ajmi has been influential to the Pearl Initiative, a global coalition of business leaders from the Gulf Region aimed at fostering a corporate culture of accountability and transparency to ensure all applicable international laws and frameworks are upheld within Saudi Arabia, throughout the Middle East, and across the globe.

During my interview with Mr. Al-ajmi, he reinforced that integrity is not merely anti-bribery, but rather something much broader. He believes that to create an open, transparent and legitimate world economy, the members of the global marketplace must be in alignment with the terms and conditions of participating in that economy, both for developing and developed countries. The goal of the B20 Integrity & Compliance Taskforce is to ensure a robust compliance and controls program that is sustainable, globally successful across languages, and able to be implemented proactively.

Mr. Al-ajmi also spoke about how developing economies and micro, small and medium-sized enterprises (MSMEs) will bear the brunt of business loss from the pandemic, making it doubly important they are able to access monetary government support through legitimate channels. The most vulnerable populations, most often coming from developing markets, are those who are disproportionately impacted by corruption – corruption costs developing countries US$1.26 trillion every year and represents a major obstacle to investment, further negatively impacting economic growth and job prospects for these markets in the long term.

MSMEs, Mr. Al-ajmi noted, play a pivotal role in jump-starting the economy in that they account for more than half of most countries’ GDP and are responsible for almost seven in every 10 jobs. Often operating in difficult economic environments, MSMEs are highly vulnerable to corruption, although they may be less likely than large companies to be involved in large-scale influence-peddling scandals, which is why they are one of the B20’s cross-cutting focuses. Simultaneously, MSMEs typically lack the resources, knowledge, and experience to implement effective anti-corruption measures and conduct their business in compliance with international standards and the applicable international laws and frameworks, making their engagement a cornerstone of the B20’s Integrity & Compliance taskforce work.

The B20 will present its policy recommendations to the G20 during the B20 Summit scheduled for October in the form of policy papers to be drafted by each taskforce, including Integrity & Compliance. While the recommendations and priorities in those papers are not yet published, Mr. Al-ajmi outlined a number of key themes in our discussion that he and his task force feel are an integral part of supporting transparency in the global business community:

-Leveraging new technologies with regards to the management of corruption and fraud-related risks.

-Proposing an anti-corruption technology roadmap to both the private and public sector as a strategic vision by adopting technological solutions for identified risk areas.

-Developing digital identities and public national registers to reduce anonymity and increase both transparency and accountability of beneficial owners and third parties. The adoption of these solutions will further enable addressing the challenges of cross-border quality data sharing.

-Ensuring heightened integrity and transparency in public procurement through open bidding processes from multiple vendors, with specific certification criteria to ensure compliance with applicable international laws and frameworks.

-Collectively pursuing and legislating the implementation of responsible business on a global basis in each country, leveraging the applicable international laws and frameworks.

-Supporting code-of-conduct compliance programs to monitor capital spending as emerging market infrastructure projects continue.

-Continuing to align government officials with private industrial programs through compliant lobbying programs and monitoring.

-Protecting whistleblowers by adopting mechanisms and practices in line with leading global practices.

-Strengthening corporate governance in public and private sector companies, such as through yearly certifications for all employees to understand governance regulations.

-Widely and publicly prosecuting bribery to set examples.

-Partnering with and leveraging the expertise of global institutions to improve national anti-corruption plans.

-Actively empowering women across the supply chain by promoting their participation in a wide range of public, economic and political spheres in combating corruption.

As Mr. Al-ajmi reinforced to me, none of these efforts will succeed if we are not operating in a transparent, integrity-driven business environment. Ultimately, this is what the B20 hopes to accomplish through the work of this critical taskforce, ensuring integrity is part of the global business community and society writ large. I am confident the B20 and specifically its Integrity & Compliance Taskforce will have a positive influence on the G20 Summit and look forward to the release of the policy recommendations during the B20 Summit scheduled for October.

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If you have any questions or would like help in the area of Compliance and Controls please do not hesitate to contact me at frank@ationadvisory.com or visit my website at www.ationadvisory.com

Frank and his team at Ation Advisory Group have successfully remediated clients from FCPA and British Anti-Bribery investigations. His team has implemented over 45 global FCPA Certification Programs and Compliance and Controls improvement projects which prevented violations and Improved Goodwill and overall value for a domestic or international organizations seeking to sell, partner with a JV or obtain contracts or new business with government officials and private enterprise.

shipments

Best Ways to Keep Track of Your Freight Shipments

When shipments are late, so much becomes inconvenienced. Production stops, work gets backed up, further shipments are delayed. Then, the phone calls arrive with customers wanting to know the status. If you have ever had to ask “Where is my freight?” then, it’s time to learn about the best ways to keep track of it.

Fortunately, there are plenty of options that are helpful for tracking freight from the moment it leaves the original location all the way to the final destination. Many of them are under your control. If you follow best practices and meet the needs of shipping company regulations, you shouldn’t have to worry too much about where your freight is, as it should arrive on time.

Tip #1: Accuracy Matters with Time and Cost

When you ship freight, the accuracy of the information improves your shipping speed. Your shipments need to have accurate measurements of length, width, height, and weight. If you have fractions, they should be rounded up.

When your measurements are inaccurate, the shipping company has to make adjustments which can be costly in both time and money. Shipping companies do not set their own freight weight regulations; the Department of Transportation does. Companies have to comply with the DOT rules. If you give the shipping company inaccurate dimensions, they have to make adjustments that could cause your shipment to be delayed.

Tip #2: Package Properly for Pallets

Another reason your items could be delayed is another one that is under your control. When you ship freight, you should expect that it will sit on a typical 40” x 48” pallet. Your best bet for timely shipping is to package your freight to fit on a standard pallet. If you cannot do that, then you should take time to talk to your freight company for the best advice. If the freight company has to take care of poorly packaged items, they are slowed.

Tip #3: Learn About AEI Tags

Shipping companies of all types rely on Automatic Equipment Identification (AEI) tags. These passive tags help shipping companies see where their rail cars and semi-trucks are when they are in transit. With various types of AEI readers, real-time information about the location of the freight cars and the items they are carrying can be shared with shipping companies and their customers. AEI tags can help you not only see where your freight is in real-time, but they can also provide you with alerts when the shipment is expected to be delayed.

Tip #4: Use a Transportation Management System

Freight or transportation management systems help you keep track of what you are shipping, where it is, and when it arrived. They are designed to create helpful reports in real-time, and they can help you manage all of your freight to optimize your business. Some systems can be connected with AEI readers to create timelines for arrivals and to show what is happening when shipments are delayed.

Tip #5: Put Your Smartphone to Use

Along with a transportation management system, mobile apps can help you track your freight. Businesses rely on apps that provide GPS tracking and confirmation. Delivery logs are helpful, too. Some freight companies offer their own branded, specific apps to follow shipments. Some apps even get down to fuel efficiency and how to save money that way. When you are able to see all the data regarding your freight and shipping, you will be able to save more money in the long run.

Tip #6: Know Where Your Freight is Going

Sometimes, when things go too well, it can be too good to be true. Imagine the freight that is packaged perfectly and arrives on time to the destination without any hitches along the way. But, once the freight arrives, no one is there to meet it and assist in unpacking. Then, there’s no loading dock. It is just as important to know where your freight is going, so there aren’t any unexpected delays at the arrival end.

Tip #7: Watch the Road Conditions

There are times and places where road conditions become impossible to maneuver. When the weather is bad or traffic is at a stand-still, freight companies cannot do anything about it. But, when they use apps or tracking software, you can find out where your freight is and realize the problem.

If you require shipments to arrive on time and weather could affect your production, then you should do what you can to plan your shipments in advance. For example, it can be tough to trust the road conditions in the northern United States in the middle of January. So, planning for delays should be part of your production design.

private aviation

How Small Companies are Shaping the Future of Private Aviation

Executive aviation has a strong reputation based on its reliability, cost-efficiency, and flexibility, three key variables that have changed how companies are doing business all over the world. Kyle Patel, CEO of South Florida based BitLux shares his thoughts.

Time is a valuable commodity across markets. How a business can achieve, in less time, the delivery of a product or service, without undermining quality, is the building block for success. This is the case for small, medium, and large companies; they are all tied to time-bound experiences towards their clients. How does this connect to private aviation?

For small and medium corporations, with fewer employees and overall budget, accomplishing more in less time is vital to remain relevant, especially amid the pandemic outbreak. This translates in less time wasted in the airport, arriving closer to the destination, and departing right after delivering a product. Say goodbye to waiting for a late commercial flight back to your home base and welcome the possibility to depart from a regional or domestic airport at any time.

The previous is decisive in the success of smaller companies, in constant search for underdeveloped markets with the purpose to get where multinational corporations still haven’t found interest in taking action. This often means moving to locations with no airline connections; exactly where private aviation thrives by landing in secondary airports that don’t fit larger aircraft and reducing, sometimes even in hours, lengthy and costly ground transfers before reaching the destination.

There’s a misconception that executive aviation is only for Fortune 500 companies and powerful CEO’s. The access to this segment has risen during the past years thanks to an increase in availability, a change in perception and competitive prices worldwide. Private aviation serves entrepreneurs, small and medium business owners in a mission to satisfy their needs and meet even their most ambitious growth plans, thanks to a much sounder management of time.

Global trend powered by turboprops

Worldwide and especially in emerging markets where large jet aircraft are still scarce, small businesses rely on turboprops. Small towns with secondary airports are a great example. BitLux, a private aviation company based in Palm Beach, has ample experience connecting isolated regions within the state and country, taking passengers to places where commercial aviation lacks presence, thus connecting small-town businesses to various opportunities.

Many of these companies and clients can’t rely on the visit of major airline carriers. However, several regional airports serve the purpose of business aviation while also attending specific needs of local clients. It’s the case of a small-town IT company in Oregon, showcased by the No Plane, No gain campaign, which relies on private aviation to serve its clients.

Never heard of No Plane, No Gain? It started in 2010 as an effort between the National Business Aviation Association (NBAA) and the General Aviation Manufacturers Association, with the purpose to educate the public on the importance of private aviation for its communities, companies, and citizens. Today, 10 years down the runway, it remains strong and serves as a source of information for debates about the future of the industry.

In essence, it’s challenging not to prefer private aviation over commercial. Less time invested in flights, the possibility to depart earlier if a meeting ends ahead of schedule, staying more time at a certain location without missing the flight back home, and reducing uncertainties while managing time. All these features help justify, in a tangible way, the use of business aviation.

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BitLux provides executive jet charter and cargo charter brokerage services in the most thorough, safe, and ethical way possible. If you would like to speak with us about a shipment involving a top priority load, please contact us immediately at covidresponse@bitluxtravel.com.

customer

How Is Customer Service AI Improving Work for Employees?

Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems and your personnel, smart organizations are looking for a competitive edge in this field. Therefore, the work your employees perform in the customer service department is a critical focus for any successful business.

With that in mind, we wanted to take a closer look at how Customer Service AI is making some significant improvements in this area. By heeding the advice and explanations we give you here, your employees will be able to provide a more thorough and effective service to your customers. In turn, the number of satisfied customers will increase significantly, and you won’t have to emphasize the search for new customers anymore.

What’s more, the overall loyalty to your brand will increase, as well as the reputation your brand has among consumers and competitors.

Ways AI Is Improving Customer Service Work

First of all, it’s important to understand that AI is not about replacing your employees in any way. When you deploy Customer Service AI solutions to your customer service sector smartly and efficiently, your employees gain the support they need to perform their jobs much better than they ever could before. That’s precisely where the main benefit of AI lies – in human-AI collaboration.

The most obvious example of this is the use of chatbots in customer service. AI-powered chatbots are now capable of performing many tasks when it comes to the relationship between your company and your customers. They can handle specific repetitive tasks and even resolve simpler issues your customers have. By doing that, your employees are left to work on more complex issues, without having to waste time giving the same answers and dealing with the same problems that tend to repeat themselves within most companies.

What’s more, AI-powered chatbots are available 24/7, so you don’t have to worry about overstretching your employees through several shifts or hiring more people to handle more demands. AI chatbots become the frontline of your customer service, providing the answers to the questions your employees don’t have to worry about anymore. Beyond chatbots, AI can also ensure the organization within the customer service department is at its most efficient and that no unnecessary errors occur.

Chatbots will know when complex issues arise and will seamlessly transfer those requests to human employees who will handle the problem more effectively. This becomes a symbiosis when quality solutions are implemented, and the customer never notices the transition.

As you can already assume, all of this improves the overall satisfaction of your customers, as they no longer have to wait hours for a dedicated agent to give them a response.

The Bottom Line

In essence, AI is not just improving the customer service industry and the work employees do there, it’s revolutionizing it. If you want to be part of that revolution, your organization needs to seriously consider implementing a quality AI-driven service desk that will completely alter the work your employees perform and the service your customers receive.

Aisera offers that kind of solution, and you can test it out to see how it works right now by requesting a personalized demo from us.

cashless

TOWARD A GLOBAL CASHLESS ECONOMY

Going Cashless During COVID-19

When we originally published this article in November 2018 during holiday shopping season, we could not have foreseen that a global health crisis would accelerate cashless payments worldwide. But new precautions in place due to COVID-19 have propelled us faster in the direction of contactless transactions everywhere.

Transmission of the disease from handling banknotes has consumers concerned, but the risk is reported to be low compared with touching credit card terminals and PIN pads. Yet the plexiglass that divides customer from cashier urges less reliance on bills and coins in favor of using point of sale machines to swipe your credit card.

Central banks around the world are taking steps to quarantine and sterilize banknotes to promote retained trust and universal acceptance of cash. Even so, many financial industry analysts are predicting that truly contactless payments through mobile e-wallets may be upon us sooner than previously forecast as consumers and retailers become more accustomed to eschewing cash.

Mobile Payments are the Future

According to Statista, 259 million Americans routinely bought products online in 2018.

That wasn’t the case just a few years ago when many of us were hesitant to punch in our credit card numbers to a website. But as ever more business is transacted online, financial services and “fintech” companies have built and continue to improve a secure payments ecosystem that consumers and businesses can be confident will protect their most vital assets: their private information and money.

Pretty soon we might not need to pull out a physical card as our credit card information gets linked with mobile payment systems. All you need is your finger, your phone, or a watch – items you probably already have on hand, literally. As more consumers adopt this convenience, “e-wallets” will eventually replace cash altogether.

The United States and Emerging Markets Lead

Mobile payments in the United States, China, Russia and India are driving the global trend – the United States by sheer volume of cashless transactions and the big emerging markets by virtue of how fast they are growing. In 2017, non-cash transactions grew 34.6 percent in China, 38.5 percent in Russia, and 38.5 percent in India.

Russia’s surge owes to the Central Bank of Russia’s implementation of a National Payment Card System that boosted growth of cashless transactions by 36.5 percent after it was introduced in 2015-2016. AliPay and WeChat Pay are keeping China on a sustained upward trajectory. Mobile payments in China climbed from $2 trillion in 2015 to $15.4 trillion in 2017, an amount greater than the combined total of the global transactions processed by Visa and Mastercard. India has improved its regulatory environment for digital payments as smartphone penetration expands.

TradeVistas | growth of global cashless transactions, World Payments Report 2019

Growth of global cashless transactions

Leapfrogging in Developing Countries

According to the 2019 World Payments Report, developing markets as a group contributed 35 percent of all non-cash transactions in 2017 and are close to reaching half of all non-cash transactions if they maintain the current rate.

Financial inclusion initiatives in developing countries that are designed to pull citizens into the formal banking system combined with an increase of mobile phone ownership means developing countries are leapfrogging over credit card use, going from cash to mobile payments.

Remittances, which comprise a high percentage of GDP in many developing countries, are being facilitated increasingly through person-to-person mobile money transfers. In one example, Western Union and Safaricom, a mobile provider in Kenya, have teamed to enable 28 million mobile wallet holders to send money to family and others over Western Union’s global network.

The Global Mobile Industry Association predicts the number of smartphones in use in sub-Saharan Africa will nearly double by 2025, enabling previously “unbanked” individuals to send and receive money by phone. For merchants in developing countries, scanning a QR code on a phone is faster and cheaper than installing point-of-service terminals that require a continuous electrical supply for reliability.

TradeVistas | cashless transaction volumes grew 12% during 2016 and 2017

Developing countries will account for half of cashless transactions soon.

Mobile People with Mobile Phones

Chinese tourists are also driving global proliferation of mobile payments as vendors work to accommodate Chinese travelers in airports, restaurants, hotels, and stores. China’s Alipay advertised popular “outbound destinations without wallets” for Golden Week, when millions of Chinese go on vacation. Last year, prior to travel restrictions, there was a boom in Chinese tourists to Japan, with over 9.5 million visitors in 2019. China’s WeChat Pay teamed with Line, Japan’s popular messaging app service to offer mobile payments to Japanese retailers seeking to accommodate the influx of Chinese tourists. WeChat’s rival, Alipay, is also partnering to extend services in Japan.

Global Standards and Interoperability are Needed

Through national financial inclusion programs, a steep increase in the accessibility of mobile phones, and with trade driving more global business transactions online, a cashless global economy could be in our future.

What’s standing in the way of faster integration globally of mobile payments, however, is a lack of international standards and common approaches to security, data privacy, and prevention of cybercrimes.

Companies in this space are continually evolving layers of protections such as the chips on your credit cards, encryption, tokens, and biometrics to stay ahead of cybercriminals, but it’s a constant battle against fraud and hacking of personal account information. For example, tokenization is a technology that safeguards bank details in mobile payment apps. That’s how Apple Pay works – rather than directly using your credit card details, your bank or credit card network generates random numbers that Apple programs into your phone, masking valuable information from hackers.

Differing national regulatory approaches to data authorization and distributed ledger technology (like blockchain) could fragment markets and inhibit adoption of the underlying technologies that permit mobile payments. Industry groups say international standards should be modernized to reflect technological innovations, but also harmonized to avoid developing different payments systems for different markets.

Interoperability is then the cornerstone of expanding trade through global digital payments. Groups like the PCI Security Standards Council advocate for international cooperation not only to set standards for ease of consumer use but because no single private company or government can stay continually ahead of hackers. They say that sharing information and best practices can raise everyone’s game, prevent attacks, and disseminate alerts quickly to stop the spread of damage when an attack occurs.

Mobile Payments Slim My Wallet in More Ways Than One

By 2023, there will be three times as many connected devices in the world as there are people on Earth. (And that prediction was made pre-pandemic.) Young people with new spending power are favorably disposed to cashless transactions and shopping through their devices. Mobile payments help connect poorer and rural citizens to the formal economy just through SMS texts. Even tourism is spreading a culture of mobile payments. And many brick and mortar retailers say online browsing can drive in-store sales and help the bottom line.

Small businesses are making great use of mobile payment readers to take payments anywhere on the go, from selling jam at farmers markets to selling band t-shirts at small music venues. Business executives surveyed in the World Payments Report also cite increasing use of such rapid transfer payments to speed the settlement of business-to-business invoices and for supply chain financing, particularly across borders.

Experts are realistic, however, that cash isn’t dead yet. In most countries, cash payments as a share of total payment volume is declining, but cash in circulation is stable or rising – and that seems to be holding true despite the pandemic.

For a little while anyway, I conserved both cash and mobile spending during the pandemic. I’m back to routinely overspending at Starbucks where my thumb is all it takes to reload the card on the app using a preloaded credit card. If my behavior is any indication, the ease of mobile payments will probably cause many of us to spend more as the cash doesn’t have to physically leave the grip of our hands. The increase in availability and accessibility of cashless, mobile payments will be good for economic recovery and good for global trade.

Editor’s Note: This post was originally published in November 2018 and has been updated for accuracy and comprehensiveness.

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Andrea Durkin is the Editor-in-Chief of TradeVistas and Founder of Sparkplug, LLC. Ms. Durkin previously served as a U.S. Government trade negotiator and has proudly taught international trade policy and negotiations for the last fifteen years as an Adjunct Professor at Georgetown University’s Master of Science in Foreign Service program.

This article originally appeared on TradeVistas.org. Republished with permission.
global

How to Take Your Business Global

Companies around the world have increased their comfort level and ability to participate in international trade. Thanks to significant improvements in communication technology, infrastructure, and more numerous and adept service providers to support companies engaging in global business, the opportunity for U.S. companies to expand beyond our borders has never been better.

If you are considering taking your business global, the infographic below, Are You Ready for International Business Expansion? is a superb reference. It presents a concise overview of how to get started and the pitfalls to look out for when marketing products and services in other countries and cultures. The infographic is sufficiently broad to help businesses pursuing anything from straight exporting to local-market manufacturing, and yet it zeroes in on all the key issues to consider.

Preparation and planning make all the difference in any new enterprise, but for international business expansion, danger lurks in unexpected places. For instance, even sophisticated, Fortune 100 companies have gotten tripped up by using product names that appeal to U.S. customers — but repel customers in the foreign markets they were aiming at.* Language and cultural differences from one country to another, or even one region within a country to another, can create unintended consequences for every aspect of your sales, branding, marketing, operations and financial management.

Despite the challenges, companies can get plenty of help to overcome the hurdles and create new revenue streams from customers in faraway places. On the customer service side, companies have overcome language barriers by partnering with customer support organizations with multilingual skills — much more cost-effective and far faster than trying to build a multilingual internal team from scratch. Along similar lines, U.S. companies wishing to export can work with any number of experienced export firms with the knowledge to navigate the confusing and complex issues of local trade regulations.

Given the complexity of global operations, along with the increased costs and risks, it’s natural to ask, is going global worth it? Many organizations have correctly concluded that it is. Establishing positions in foreign markets enables companies to establish new and potentially vast revenue streams. It allows a company to shift focus from slowing markets to growing markets and maintain dynamic growth, rather than being anchored to the fate of a single national market. It enlarges the company’s talent pool, facilitates new product development, and establishes a competitive advantage over companies doing business locally or nationally. To learn more about what it takes to go global, continue reading below.

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Author Bio: Anita Lee is Marketing and Sales Director for Callnovo, an outsourced contact center service provider specializing in customer services and technical support. She has five years of experience in the industry, and focuses on e-commerce customer service and call center operation. 

*Source: https://www.inc.com/geoffrey-james/the-20-worst-brand-translations-of-all-time.html

wayfair decision

How the U.S. Supreme Court Wayfair Decision Affects Small Business

The Wayfair Case

In 1992, the Supreme Court, in a case referred to as “Quill,” ruled that the lack of substantial physical presence in a state is sufficient grounds to exempt a business from having to collect and remit sales or sellers use taxes to a state.

This precedent protected small businesses from “burdensome” administrative processes that would have interfered with and limited interstate commerce.

The “Quill” case ruling laid down the law that ruled our land until June 21st, 2018.

On that day, the current Supreme Court reversed the “Quill” decision in a new case referred to as Wayfair.

Economic Nexus

Economic nexus, as established in the Wayfair case, was defined as $100,000 or 200 transactions per year shipped to South Dakota residents or companies as the threshold for requiring an out of state company to be subject to sales and use tax collection.

In the 2018 Wayfair decision, the Supreme Court said states could require companies with an “economic nexus” to their state to collect sales and use taxes.

The potential to encumber small businesses who sell outside of their home state by forcing them to track and comply with a different set of sales tax laws for each state is a very real burden.

Non-compliance can result in penalties and back taxes.

Compliance

Without an automated solution, managing compliance could be a full-time job due to the complexities of state tax regulations.

This may include navigating 10,000 plus sales tax jurisdictions across the country, many of which are amorphous and do not conform to city or county boundaries, or zip codes.

Compliance may require using different tax bases (taxable product categories, i.e., clothing, food items, etc.) in each state (except for the SST member states who agree to standard taxability within their state).

Another obstacle can be figuring out all the arcane rules related to taxability of handling, shipping and certain product usage rules that also vary from state to state.

Learning to use each state’s portal to report and pay sales and use taxes (even as these are being changed to keep up with reporting changes) could prove to be challenging.

Compliance could require monitoring sales tax changes across the same 10,000 plus jurisdictions and tracking their own sales dollars and transaction counts by state.

Tracking the different thresholds of each state on how soon they must begin collecting sales and use tax after hitting that state’s threshold amount (believe it or not at least one state expects tax on the first transaction after the threshold is reached) can provide even more complexity.

Resellers & Exemption Certificates

I’ll share a story that I recently heard from a former state sales tax auditor.

He found that many distributors do not do a good job of administering the resale exemption certificates issued by the state that the reseller’s customers reside in.

And if that certificate was not properly filled out and signed, he would then disallow the exemption and all that revenue would be declared taxable.

In addition, penalties and interest would be added on top of the uncollected tax.

Since every state has its own forms for resale certificates and its own rules for renewal of certificates (or not), administration is not a small task. And unfortunately, a task that is sometimes not given the importance it deserves until an audit is coming.

You Have Options

It would be much better to prepare before the states start their hunt for revenue so you can formulate a plan, rather than wait.

We suggest first and foremost if you get a letter from another state asking you to provide information to them, call your lawyer and your sales-tax-specialist accountant immediately, and before you provide any information discuss your situation and your options.

In addition to planning to handle these new requirements, we encourage small business owners to build your infrastructure and prepare your data so that you can handle this.

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John Miller is President of Passport Software, Inc., a leading provider of accounting, manufacturing, distribution and business software solutions for small to medium-sized businesses. Founded in 1983, Passport Software’s goal is to help clients with the effective use of technology in order to focus on profitability and improving their business processes.

This article was originally published in smallbizclub.com. Republished with permission.