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Four Post-Pandemic Technology Solutions for the New Normal

post-pandemic

Four Post-Pandemic Technology Solutions for the New Normal

Currently, organizations around the world are strategizing ways to return their workforces to being back in-office and other places of work, as the world begins to re-open post-pandemic. Guidelines and protocols issued by federal, state, and local agencies will be key drivers of what the new normal looks like in a corporate setting. From staggered groups of employees allowed in the office each day, to thermal screenings and the end of communal or high-touch areas, businesses will need to have flexible return to work plans in place that allow for social distancing and reduce the risk spreading COVID-19.

The new reality is that workplace environments will be anything but “normal.” Organizations will operate with reduced in-office staff, manage both remote and in-office team members and combat economic slowdown by reducing spending and optimizing resources. Technology is essential to accommodating this new post-COVID business environment. While overall budgets will decrease, technology spending will increase.

Here are four technology solutions that will help enterprises navigate and operate in a new reality:

1. Automation Solutions

Business process automation has become a strategic enabler of business agility for present-day organizations, from helping to speed up business processes and reduce errors, to eliminating repetitive work. Specifically, robotic process automation (RPA) has quickly become an essential tool that an increasing number of CIOs are utilizing across their organizations. Through RPA, mid- to large-sized enterprises can configure a “robot” to deal with various interrelated processes, to unify and streamline day-to-day work internally. The right RPA tools can not only save reduce staffing costs and human error, but also streamline communication, improve management and retain customers.

2. Chatbots

As social distancing and a global remote workforce are the new normal during these unprecedented times, it’s helpful to boost collaboration and productive engagement across an organization’s remote teams through chatbots. Chatbots help reduce the load on the technical support team and cut operational costs. Furthermore, they offer a progressive avenue for marketing and sales departments to streamline customer and client communications, ultimately improving sales and customer services. In a time of a pandemic, combined with the increasing number of remote workers, the adoption and implementation of chatbots will only continue to grow.

3. Communication and Collaboration Platforms

Communication and collaboration platforms like Microsoft Teams, Basecamp, and others help bridge the gap between physical presence and remote collaboration. With the new social distancing guidelines and protocols, a combination of virtual and in-person work environments will be essential to ensuring business continuity across an enterprise. Whether an employee is in-office or remote, a robust communication and collaboration platform ensures they can take and access their work anywhere. It enables employees to give optimal output, while also minimizing the physical disruptions caused by COVID-19.

4. Hybrid Cloud Infrastructure

Hybrid cloud infrastructures have changed the way enterprises store, access and exchange data. In the wake of the global pandemic, it will tremendously alter the landscape of corporate environments. Hybrid cloud is a computing environment that uses a combination of private cloud and public cloud services. Organizations can achieve the perfect equilibrium between private and public clouds by leveraging both platforms to run critical workloads. This architecture provides businesses greater flexibility and more data deployment options when working with a reduced workforce.

As a result of the business impacts that COVID-19 has had on the business world, a new wave of technological innovation is sweeping across the industry to help transform various aspects of business. As organizations look to combat an economic depression, they will need to implement technology solutions to “get the job done” with the limited staff they have on hand. Therefore, tools and platforms that allow employees to perform tasks without any high-level coding or professional development skills will be high in demand. Automation solutions, chatbots, communication platforms, and hybrid cloud infrastructures will provide the businesses of tomorrow the ability and flexibility to operate successfully and competitively in a post-pandemic “new normal.”

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Ajay Kaul is a visionary leader and a trendsetter. As managing partner of AgreeYa Solutions, he has been instrumental in leading the company through solid growth and international expansion for the past 20 years. Kaul has three decades of experience in building powerful and innovative solutions for businesses across various industries and verticals. His expertise and knowledge expand across enterprise sales management, marketing and strategy, global delivery, and mergers and acquisitions.

customer service AI

How Is Customer Service AI Improving Work for Employees?

Customer service is an area that always needs attention and often needs improvement. No matter how strong your systems and your personnel, smart organizations are looking for a competitive edge in this field. Therefore, the work your employees perform in the customer service department is a critical focus for any successful business.

With that in mind, we wanted to take a closer look at how Customer Service AI is making some significant improvements in this area. By heeding the advice and explanations we give you here, your employees will be able to provide a more thorough and effective service to your customers. In turn, the number of satisfied customers will increase significantly, and you won’t have to emphasize the search for new customers anymore.

What’s more, the overall loyalty to your brand will increase, as well as the reputation your brand has among consumers and competitors.

Ways AI Is Improving Customer Service Work

First of all, it’s important to understand that AI is not about replacing your employees in any way. When you deploy Customer Service AI solutions to your customer service sector smartly and efficiently, your employees gain the support they need to perform their jobs much better than they ever could before. That’s precisely where the main benefit of AI lies – in human-AI collaboration.

The most obvious example of this is the use of chatbots in customer service. AI-powered chatbots are now capable of performing many tasks when it comes to the relationship between your company and your customers. They can handle specific repetitive tasks and even resolve simpler issues your customers have. By doing that, your employees are left to work on more complex issues, without having to waste time giving the same answers and dealing with the same problems that tend to repeat themselves within most companies.

What’s more, AI-powered chatbots are available 24/7, so you don’t have to worry about overstretching your employees through several shifts or hiring more people to handle more demands. AI chatbots become the frontline of your customer service, providing the answers to the questions your employees don’t have to worry about anymore. Beyond chatbots, AI can also ensure the organization within the customer service department is at its most efficient and that no unnecessary errors occur.

Chatbots will know when complex issues arise and will seamlessly transfer those requests to human employees who will handle the problem more effectively. This becomes a symbiosis when quality solutions are implemented, and the customer never notices the transition.

As you can already assume, all of this improves the overall satisfaction of your customers, as they no longer have to wait hours for a dedicated agent to give them a response.

The Bottom Line

In essence, AI is not just improving the customer service industry and the work employees do there, it’s revolutionizing it. If you want to be part of that revolution, your organization needs to seriously consider implementing a quality AI-driven service desk that will completely alter the work your employees perform and the service your customers receive.

Aisera offers that kind of solution, and you can test it out to see how it works right now by requesting a personalized demo from us.