Whether you operate out of a small warehouse or work as an international shipping company, employee engagement can be pivotal for your business’ ongoing success. According to Inbound Logistics, 85% of employees have reported that they feel disengaged from their jobs around the globe. However, those that feel engaged have reported 41% lower absenteeism, 24% less turnover and 70% fewer safety accidents on the job.
In terms of employee management, Forbes published a report which stated that 89% of HR leaders agree that ongoing employee feedback and engagement is crucial. Likewise, 89% of workers whose companies engage its employees are likely to recommend them as good workplaces to their friends and associates.
These numbers showcase that supply chain employee engagement factors into your business’ performance far more than it might seem at first glance. The way you treat your employees will have ripple effects on your overall output, brand reputation, and the subsequent bottom line as a direct result. Let’s take a closer look at why supply chain employee management matters so much, as well as the practical benefits of implementing it going forward.
Why Supply Chain Employee Engagement Matters
Let’s look at why supply chain employee engagement is pivotal before we move on to the benefits of active communication with your employees. Supply chain management is an industry with a flat vertical curve when it comes to warehouse and storage management employees. The HR structure typically isn’t built with vertical advancement and career development in mind (apart from mandatory hard skill development).
However, this doesn’t mean that you can’t pay closer attention to your employees, their feedback, opinions, suggestions and personal goals. Tyler Jonas, Head of HR at Top Essay Writing spoke recently: “All employees have equal rights for engagement. You don’t have to offer elaborate rewards, position advancements or paycheck bumps to make your employees happy. Sometimes all it takes is to open a line of communication and discuss what can be done to make the work environment more enjoyable for everyone.”
Some of the common complaints and bottlenecks which hinder supply chain employees’ performance include:
-Lack of hands-on leadership and coordination from managerial staff
-High focus on supply chain ROI instead of employee wellbeing
-Poor health coverage and off days management
-Undefined employee advancement systems
Benefits of Supply Chain Employee Engagement
Let’s assume that you’ve rooted out the above-mentioned bottlenecks in your company’s supply chain management – what happens next? As you can see, the complaints most employees have in terms of engagement are not irrational – they are simply absent from the supply chain management pipeline. If you decide to pursue to correct these shortcomings, you will effectively gain a plethora of benefits in regards to your employees, including the following:
1. More Efficient Coworker Communication
Supply chain employees who are satisfied with their work methodology and engagement are far more likely to cooperate and coordinate efficiently among themselves. This will come as a natural outcome of better communication with the upper management and their efforts to make the work environment more appealing.
Aim to emancipate your employees to cooperate autonomously. Let them know that you value their opinions, experience and expertise – delegate certain decisions to their discretion to facilitate coworker communication. Once that happens, your employees will feel free to communicate their thoughts and concerns for the benefit of your company as a whole.
2. Higher Employee Retention
A major point of concern for the supply chain management sector lies in employee retention and how to entice people to renew their contracts regularly. As we’ve mentioned previously, employees who don’t feel valued or engaged by the company will likely seek greener pastures. This will leave you with a roster of employees who are there simply because they have no other option at the moment.
Such a scenario can quickly lead to a toxic work environment which will reflect poorly on your overall quality of service and brand reputation. You can avoid both points by investing time and resources into establishing a communication channel with your employees proactively rather than reactively. Don’t wait for things to go bad in your supply chain management department before opening a dialogue – increase your retention rates early on.
3. Better Productivity & Morale
Coworkers who are satisfied with the way they are being treated by the upper management will subsequently perform better in their daily work routines. This same rule applies to supply chain management as well as other industries which naturally involve a more hands-off approach from the management.
Regardless, engaging your staff frequently and communicating about what works and doesn’t in the company will help gain a lot of points in your favor. This will inevitably raise the morale and energy in your staff, leading to further improvements in productivity and their sense of belonging in the company.
4. Lowered Margin for Errors
Shipping errors and supply chain mistakes, in general, are something you want to mitigate as much as possible in your company. While mistakes are bound to happen even in the best-maintained companies, their frequency will speak volumes of how you treat your employees. Dissatisfied employees who lack any faith in their managerial staff are likely to make accidental mistakes simply because they lack the morale to do otherwise.
These mistakes can cost your company tremendously in terms of reputation, resources, time and B2B partners if they persist. However, by introducing a communication channel with your supply chain employees early on, you will effectively lower the margin for error significantly. Employees will pay far closer attention to their work and do their utmost to avoid mistakes simply because their managerial staff cares about them more.
5. Healthy Coworker Competition
Lastly, a major benefit of engaging your supply chain employees goes back to their internal communication. More specifically, employees who are simply happy with their work environment are likely to develop internal camaraderie and healthy competition among coworkers.
This will raise your staff’s morale significantly and ensure that people are more satisfied with their place in your company due to consistent vertical communication. Remember that while your B2B networking may be efficient, ground-level operations still depend on the efficacy and dedication of your supply chain employees. Facilitating a healthy coworker competition and emancipating your staff through it will bring about a plethora of improvements in your supply chain pipeline.
Parts of a Whole (Conclusion)
A company consists of numerous departments which all rely on one another to make the company viable on the market. As such, paying closer attention to your employees in supply chain management will allow the company to thrive internally. Besides the obvious increase in productivity, this will also improve your reputation on the market and make your company more attractive to future employees. Meet your staff halfway and establish a meaningful dialogue – you will undoubtedly be pleasantly surprised with the results.
Kristin Savage nourishes, sparks and empowers using the magic of a word. Along with pursuing her degree in Creative Writing, Kristin was gaining experience in the publishing industry, with expertise in marketing strategy for publishers and authors. Now she works as a freelance writer at ClassyEssay, Studyker and Subjecto. Kristin runs her own FlyWriting blog.