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Maersk Finalizes Order for 20 Dual-Fuel Vessels to Advance Decarbonization Goals

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Maersk Finalizes Order for 20 Dual-Fuel Vessels to Advance Decarbonization Goals

Maersk Secures Dual-Fuel Fleet Expansion

A.P. Moller – Maersk (Maersk) has solidified its commitment to sustainable shipping by signing agreements with three shipyards for the construction of 20 dual-fuel containerships. This milestone completes the company’s August 2024 fleet renewal plan update and adds a total capacity of 300,000 TEUs to its operations.

Read also: Maersk Commits $2 Billion to Boost Pakistan’s Port and Transport Infrastructure

Anda Cristescu, Head of Chartering & Newbuilding at Maersk, emphasized the importance of the deal, stating, “We are pleased to have signed agreements for 20 vessels and thereby completed the acquisition of 300,000 TEU capacity as announced in August. These orders are a part of our ongoing fleet renewal programme and in line with our commitment to decarbonisation, as all the vessels will have dual-fuel engines with the intent to operate them on lower emissions fuel.”

Technical and Environmental Features

The 20 vessels will feature advanced liquefied gas dual-fuel propulsion systems, capable of significantly reducing emissions compared to conventional fuels. The ships, ranging in capacity from 9,000 to 17,000 TEUs, are slated for phased delivery between 2028 and 2030.

This move aligns with Maersk’s broader sustainability strategy, which prioritizes reducing greenhouse gas emissions and transitioning to low-carbon fuels across its fleet. The dual-fuel capability is expected to facilitate operations using lower-emission alternatives such as methanol or LNG.

Broader Decarbonization Efforts

Maersk’s latest order complements other initiatives aimed at decarbonizing global logistics. In November, the company partnered with Lufthansa Cargo to promote airfreight decarbonization through the adoption of Sustainable Aviation Fuel (SAF). Furthermore, Maersk recently celebrated the maiden voyage of its newest dual-fuel methanol container carrier, which successfully completed its first journey from Asia to Europe, stopping in Singapore.

A Step Toward Sustainable Shipping

This latest order underscores Maersk’s ambition to lead the shipping industry toward a greener future. By investing in dual-fuel vessels and collaborating on cross-industry decarbonization initiatives, Maersk is setting a benchmark for sustainable logistics practices while ensuring it meets evolving global environmental standards.

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Five Trends that will Reshape Shipping in 2025

As we approach 2025, the shipping industry is positioned for a wave of transformative changes influenced by political, environmental and technological forces. These shifts will not only impact businesses but also reverberate through supply chains and consumer markets worldwide.

Read also: Shipping Industry Faces Tough Choices Under New FuelEU Maritime Regulations

Here are five key trends we expect to shape the shipping landscape in 2025…

#1 The rise of America-first policies means greater uncertainty

The resurgence of America-first policies promises to reshape the shipping and packaging industry in significant ways. A proposed tariff increase, of up to 20 percent on all imports and 60 percent on goods from China, aims to boost domestic production and reduce reliance on foreign suppliers.

However, for businesses relying on foreign suppliers, these tariffs will add layers of complexity to cost management and logistics, as companies brace for these changes by frontloading imports. The rush to beat tariff deadlines could lead to bottlenecks in warehouses and ports, creating a logistical hurdle that could impact the timeliness of shipments for months.

For consumers, the impact will likely be felt at the checkout counter. Businesses facing increased costs on imported goods will most likely transfer these expenses to consumers. Several businesses have already admitted to plans to hike prices for American customers as a direct result of these tariffs, as well as considering moving production operations outside of China.

We’re already beginning to see brands adopt domestic sourcing or regionalize their supply chains to nearby countries, a practice known as ‘friendshoring,’ to mitigate the impact of tariffs, such as Steve Madden.

At the same time, these policies may ignite retaliatory tariffs from trade partners, adding further strain on global supply chains and pushing companies toward reshoring or nearshoring solutions to reduce both costs and uncertainty.

#2 Sustainability initiatives will be in limbo

Despite years of pledges by companies and policymakers to prioritize environmental sustainability, 2025 may see some backpedaling in this area.

Many large corporations are nearing the deadlines they set for achieving sustainability goals, such as reducing plastic usage or carbon emissions. However, meeting these targets has proven challenging, and we may soon witness whether companies can follow through on their promises.

This year’s COP29 agreements included strong commitments to advancing carbon markets and limiting global temperature rises to the 1.5°C threshold set by the Paris Agreement. However, the current political landscape could complicate progress, especially given newly re-elected President Trump’s stance on climate change and his vow to remove the US from the Paris accord. Should US environmental policies soften under a new administration, this will slow or stall initiatives designed to address climate change and reduce plastic waste in packaging.

While many experts are warning that such rollbacks could have serious consequences, the industry could still see some sustainability efforts continue at the corporate level, with companies finding ways to achieve carbon neutrality through lightweight packaging and other innovative materials.

#3 Carriers will move away from ‘actual weight’ rates

As more companies rethink their pricing strategies, a shift from actual weight to dimensional weight pricing is likely to become the industry standard.

Instead of billing based solely on package weight, companies will consider the package size, rewarding smaller, more efficiently packed items and penalizing bulkier shipments that take up more space on trucks and planes. This shift will likely have a ripple effect on packaging design, encouraging businesses to adopt smaller, more flexible packaging solutions that minimize wasted space.

For businesses, dimensional-weight pricing offers an incentive to reassess the size and weight of their shipments to maximize shipping efficiency and reduce costs. As a result, more companies may adopt flexible packaging solutions and lightweight materials, which will help reduce shipping volumes and decrease the environmental footprint of each package.

#4 Paper packaging solutions will dominate

Even as environmental regulations face potential rollbacks, the demand for eco-friendly packaging remains strong.

Despite political shifts that may deprioritize climate initiatives, consumer preferences continue to drive brands toward sustainable choices, with recent studies indicating that over 60 percent of consumers prefer products with environmentally friendly packaging options, and consumers willing to pay up to 9.7 percent more for sustainably produced or sourced goods.

This demand has translated into a significant push for paper-based packaging as an alternative to plastic. In fact, the North American paper packaging market is projected to reach $116 billion by 2030, with an annual growth rate of 4 percent. Virgin paper, in particular, is poised for rapid expansion as brands turn to recyclable, biodegradable materials to align with consumers’ sustainability values and meet their demand for greener options.

Paper packaging offers an attractive alternative for brands looking to appeal to eco-conscious consumers while reducing their environmental footprint. Coupled with advancements in paper packaging technology, this shift underscores a long-term trend toward materials that satisfy consumer expectations and align with sustainability, regardless of the regulatory environment.

#5 AI’s role in transforming supply chains will increase

Artificial intelligence is expected to play an increasingly vital role in streamlining the shipping industry and optimizing supply chains in 2025. And with President Trump expected to loosen regulation around AI, we could see advancements much faster than expected.

The potential of AI to enhance efficiencies at every stage of logistics, from real-time inventory tracking to predictive analytics, will be transformative for the industry. By harnessing AI tools, businesses can minimize shipping delays and forecast demand with greater accuracy, allowing them to maintain optimal inventory levels and route shipments more efficiently. AI also enables a more data-driven approach to logistics, allowing companies to predict market fluctuations, reduce shipping costs and minimize the risk of supply chain disruptions.

The adoption of machine learning and AI technologies could help the shipping industry overcome challenges presented by tariffs, resource scarcity and rising operational costs, creating a more resilient and agile supply chain.

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Hapag-Lloyd Invests $4 Billion in 24 Dual-Fuel Containerships to Propel Decarbonization Goals

German shipping giant Hapag-Lloyd has committed to a $4 billion investment in 24 new dual-fuel containerships, ordered from China’s Yangzijiang Shipbuilding Group and New Times Shipbuilding Company Ltd. The fleet upgrade, set for delivery between 2027 and 2029, will add 312,000 TEU in capacity, with 16,800 TEU vessels from Yangzijiang and 9,200 TEU vessels from New Times Shipbuilding.

Read also: Environmental Groups Push for Decarbonization of Maritime Shipping to Combat Pollution

Aligned with Hapag-Lloyd’s Strategy 2030, these advanced vessels will feature dual-fuel engines capable of running on biomethane, potentially cutting CO2e emissions by up to 95%. Additionally, the ships are designed to be ammonia-ready, signaling the company’s commitment to sustainable shipping and carbon neutrality.

CEO Rolf Habben Jansen noted, “A more efficient fleet will strengthen our competitive position, enabling us to provide a premium global service.” With long-term financing of $3 billion secured, this fleet renewal—alongside recent retrofits to methanol propulsion—embodies Hapag-Lloyd’s multi-fuel strategy and dedication to the Paris Agreement’s 1.5-degree target. By 2030, the company aims to cut greenhouse gas emissions by one-third from 2022 levels, with net-zero ambitions by 2045.

Hapag-Lloyd’s new orders come as it prepares to launch the Gemini Cooperation with Maersk in February, adopting a hub-and-spoke strategy across seven trade lanes. This partnership targets a 90% service reliability rate, significantly above the current industry standard of 53%, setting a new benchmark in shipping efficiency and reliability.

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DaChan Bay Terminals Expands Middle East Connections with New and Enhanced Services

DaChan Bay Terminals has strengthened its Middle East network with a new direct service launched on November 5, providing fast, efficient logistics between South China and the Middle East. The new service, jointly operated by ESL, Global Feeder Shipping, KMTC, and T.S. Lines under the service codes SMX / AIM3, aims to offer importers and exporters reliable, cost-effective shipping options.

In addition to this new service, the existing GLX / GALEX / AIM route, operated by ESL, Global Feeder Shipping, and KMTC, has been bolstered with Ocean Network Express (ONE) joining the lineup under the service code GLX. Together, these enhancements offer quicker transit times, broadened coverage in the Middle East, and greater service frequency.

Brian Yeung, Managing Director at DaChan Bay Terminals, shared his enthusiasm, noting, “We are pleased to be the preferred port for these Middle East services, providing exporters with more opportunities to reach emerging markets.”

The new service includes five vessels, each with a capacity of 3,000 – 4,400 TEUs, following a port rotation of DaChan Bay – Port Kelang – Jebel Ali – Hamad – Nansha – DaChan Bay. Meanwhile, the enhanced service deploys seven vessels with capacities between 6,600 – 8,500 TEUs on a revised route of DaChan Bay – Port Kelang – Jebel Ali – Dammam – Bahrain – Busan – Qingdao – Xiamen – DaChan Bay.

This expansion underscores DaChan Bay Terminals’ commitment to supporting trade flows between South China and key Middle Eastern markets, benefiting both importers and exporters with greater flexibility and speed.

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IMO Chief Urges Action as Red Sea Attacks by Houthi Forces Disrupt Global Shipping

International Maritime Organization (IMO) Secretary-General Arsenio Dominguez has concluded a diplomatic tour of key Red Sea countries amid escalating maritime threats from Houthi forces. The crisis, which began with the hijacking of the MV Galaxy Leader in November 2023, has seen over a hundred drone and missile attacks on vessels in the area, significantly impacting global trade and seafarer safety. These attacks, reportedly motivated by the ongoing Israel-Hamas conflict, have resulted in four deaths, two sunken ships, and extensive vessel damage, prompting many shipping companies to reroute around the Cape of Good Hope, a costly and time-consuming detour.

Read also: Houthi Attacks Update: East-West Trade Braces for Uptick in Freight Costs in 2024

Dominguez’s diplomatic mission included high-level discussions in Djibouti, Egypt, Oman, Saudi Arabia, and Yemen, where he stressed the urgency of restoring safe navigation in the Red Sea. “The continuous attacks on ships and seafarers in the Red Sea are endangering innocent lives and affecting the entire shipping industry,” he stated, highlighting that international shipping underpins roughly 80% of global trade in goods.

The IMO is exploring ways to support affected nations and uphold the principle of freedom of navigation in the region, which plays a vital role in global maritime trade. “This region has strategic importance and potential for development to support sustainable maritime transport,” Dominguez emphasized.

However, challenges remain as Houthi forces have declared an ongoing blockade against Israeli-affiliated vessels, complicating efforts to stabilize the Red Sea shipping lanes. Yahya Sarea, the Houthi military spokesperson, recently asserted that vessels connected to Israel would remain targets, and alleged that many companies tied to Israel were divesting their assets in response to the attacks.

As the Red Sea crisis continues, Dominguez and the IMO are calling for unified global action to address the escalating threats and ensure safe passage in this critical maritime corridor.

Panama Canal is handling more shipments of export cargo and import cargo in international trade.

Panama Canal Posts $3.45 Billion Profit Despite Drought-Driven Shipping Reductions

The Panama Canal achieved a 9.5% profit increase in the fiscal year ending September 2024, generating $3.45 billion despite severe drought conditions that limited ship traffic through the critical waterway.

Read also: Panama Canal Crossings Resume, Full Normalization Still Pending

Weather Challenges and Shipping Restrictions

Adverse weather forced the canal authority to reduce the daily number of vessel transits and impose draft restrictions between late 2023 and early 2024. These restrictions caused significant delays and forced some ships to divert to alternative routes, although they were lifted later in the year.

A strategic 5% cut in operating costs helped offset the financial impact of the drought, enabling the canal to maintain profitability. Revenue also rose slightly by $18 million to reach $4.99 billion, according to Victor Vial, the canal’s vice president of finances.

Focus on Sustainability and Resilience

“Our financial strategies are complemented by environmental initiatives, ensuring operational resilience,” said Ricaurte Vásquez, the canal’s chief, in a statement.

While the canal has yet to fill all 36 daily passage slots currently offered, officials plan to introduce incentives aimed at attracting more vessels, especially bulk carriers, to return.

Navigating Challenges for the Future

Despite reduced traffic and environmental challenges, the Panama Canal’s ability to remain profitable highlights its strategic financial management and growing focus on sustainable operations.

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Xeneta Forecasts Another Tough Year for Container Shipping as Geopolitical Tensions Rise

The 2025 Ocean Outlook report from Xeneta signals a challenging year ahead for container shipping, warning of heightened geopolitical risks that could disrupt global supply chains. “The lights are flashing red on the geopolitical dashboard, and it would be foolish to ignore them,” Xeneta cautions.

Read also: Port Strikes on US East Coast will Cause Major Supply Disruption into 2025

If 2024 was marked by conflict in the Red Sea, similar threats could persist in 2025, with no sign of stability that would allow the safe return of container vessels to the region. Detours around Africa have stretched TEU-mile demand, and while new ships and slower growth in TEU volume may help ease some pressure, they won’t compensate for another major disruption. Geopolitical concerns range from the possibility of conflict escalation in the Taiwan Strait to potential unrest in Bangladesh and worsening conditions in the Middle East, particularly around the Persian Gulf.

Key Market Trends in 2025

Xeneta notes that spot rates have softened from their July peak as the long-term market trends upward. This narrowing gap between spot and long-term rates will be critical as contract negotiations for 2025 approach. While shippers hope for further narrowing, carriers aim to keep spot rates elevated to secure favorable terms.

Demand for container shipping is projected to grow by three percent in 2025, down slightly from the 4-5 percent growth in 2024, which will break the 180 million TEU mark. Trade from China to Mexico, however, continues to soar, driven by tensions between China and the U.S. and Mexico’s role as a “backdoor” for avoiding U.S. tariffs. Year-to-date, TEU demand between China and Mexico has surged 22.1 percent compared to 2023, following a 34.6 percent jump in 2023. Demand is also up between China and the Middle East, where volumes have risen 52 percent since 2021.

Influence of U.S. Elections and Shifting Alliances

The 2024 U.S. Presidential election could reshape the container shipping landscape, with potential new tariffs on Chinese imports prompting shippers to reconsider supply chain routes and possibly increase imports from Mexico. “2024 saw heavy frontloading of cargoes and extended sailing distances, which could change in 2025, presenting a risk to demand unless conditions become even more volatile,” says Peter Sand, Chief Analyst at Xeneta.

Shifts in shipping alliances will impact network choices in 2025, with OCEAN Alliance, Gemini, and Premier Alliance all adjusting routes and port calls. For instance, MSC is expected to dominate Far East–Antwerp routes with four weekly calls, compared to one from Premier Alliance and none from Gemini. Shippers may need to reassess their carrier choices based on cost, reliability, and port access, and Sand advises them to keep options open and hold carriers accountable for service quality.

After a turbulent 2024, shippers are hoping for smoother seas in 2025. However, Xeneta urges caution, warning them to stay prepared for further disruptions and challenges in the year ahead.

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Challenges Faced by Low-Cost Carriers (LCCs)

Times have changed, and airlines seem to be up to the daily travel of air travelers. Mostly because carriers are mainly determined to offer cheap flights, with more and more people able to travel by air. Despite the fact that low-cost carriers have been utterly successful in boosting air travel accessibility, they have some peculiar challenges that have adverse effects on their sustainability and profitability. 

Read also: It’s a Carrier’s Market Amidst all the Disorder

  1. Cost Control vs. Service Quality

Fundamentally LCC business model is about cutting costs by having not too many extra onboard services, charging luggage fees, and flying to secondary destinations. As a result of this approach, while no doubt, the discounts are passed on to the consumers, there is a need to deal with the issue of poor quality compared to other carriers. This requires LCCs to be very deliberate about both cost control and customer satisfaction. As the years go by, passengers’ demands are rising, and only a few would like to get a service that is below par, which means that LCCs are pressed to offer more for less.

  1. Fuel Price Volatility

Fuel prices are some of the airplane operating costs that are the most difficult to manage; therefore, the volatility of oil usually has direct impacts on the profits. LCCs are the ones who bring the lowest margin and are hit the hardest by the fuel price fluctuations. Although the hedges against fuel price increases, the peace can still be broken with all at once price rises which will lead to financial hardship for the airlines. This poses even larger problems for LCCs working in competitive markets to which the cost can be shifted to clients through fare increases, which in turn are causes of unsatisfactory customer ratings.

  1. High Competition

The low-cost airline segment is highly competitive, different LCCs want to compete for the market in the same places. Price wars caused by the carriers result in low tickets that are not sustainable. This underlines a decrease in the profit margins of the carriers. And just when it is being thought that the traditional carriers will be hard hit by the newcomers, they join in the race by introducing the broadened service of low-cost types on some flights, which in turn added to the competition of LCCs. The competition increases so intensely that LCCs have to develop through constant effort in spending, still, compete in various market categories.

  1. Fleet Utilization and Maintenance

LCCs whose main operational strategy is to maintain high levels of demand in the form of regularly scheduled flights and achieve long utilization period, which is made sure by faster rollups of incoming and outgoing planes from airport terminals and doubling up in flight services. It already suggests that a process that needs to be done at all costs such as the operation is continuous maintenance. Even with the high burden of consistent running, it brings them to one of the greatest tasks. Keeping the aircraft fleet away from incidents and disasters that can arise out of even sudden repairs locations and incidents during operations are a result that can be attained by not only proper technical management but also by perfect decision-making of the management.

  1. Infrastructure Limitations

Some LCCs work from secondary and small airports to minimize costs. This approach is obviously accompanied by a decrease in airport fees, but it can also lead to logistical problems like longer passenger travel times and more militant flight schedules. Additionally, the passenger traffic growth in the aviation sector has the potential to turn secondary airports into the ones which are overstrained and then cancel out whatever savings done initially. According to the Consegic Business Intelligence report, the Passenger Service System Market size is estimated to reach over USD 20,058.57 million by 2030 from a value of USD 8,167.56 million in 2022, growing at a CAGR of 12.3% from 2023 to 2030. Also, many airports are still limited by infrastructure, like shorter runways or lack of terminal space, which also can hinder the process of LCCs to expand operations.

  1. Regulatory and Compliance Costs

LCCs are flying through difficult regulatory scenarios and have to comply with very strict safety, security, and environmental regulations. In fact, the realization of compliance to such regulations is because of the heavy investment in training, technology, and operational adjustments. Changes in environmental protection standards will involve LCCs in the future to one of the options below: to operate more fuel-efficient planes or to bear carbon emissions fines, which will increase operating costs. Besides, the differing regulation systems to the operation of airplane among countries imply the complicated condition of international operations that lead to the more difficulties in the global expansion of LCCs.

  1. Labor Relations

Labor costs also constitute an important part of airline operations. Despite the fact that LCCs, for example, tend to employ fewer personnel per plane as opposed to their traditional counterparts, labor relations may still become a problem. As airlines expand their businesses and become more successful, employees such as pilots, cabin crew, and other so-called “ground staff” are most likely to look for better wages and working conditions. Disagreements between employees and the involved companies can result in strikes or other labor related issues. Strikes or labor issues like strikes can cause significant disturbance of operations and have adverse effects on air transport companies, one witness to such an occurrence in many parts of the industry. The balancing act of negotiations with unions and controlling labor costs is a difficult thing for LCCs to handle in practice.

  1. Customer Expectations and Ancillary Revenue

Low-cost carriers (LCCs) bank basically on extras like baggage fees, seat selection fees, and charges for in-flight food and drinks to increase their profit, while functioning at a loss. Substantially, yet these fees do make passengers more dissatisfied, the airline also becomes isolated and suffers a loss. Characteristically, the industry is becoming the price-sensitive and the costs aware and the LCC has a solved problem of adding more trips to revenue through the selling of ancillary services without provoking extra travel costs for customers. Although airlines struggle to survive with the absence of basic low tariffs, they are constantly hunting for the extra money as is the situation still. 

  1. Environmental Concerns and Sustainability Pressure

LCCs, which rely on flight frequency and increased airplane utilization as part of their low-cost business model to survive have found sustainability to be a big challenge. Environmental requirements as well as the common sense that polluting emissions should be reduced, airlines are now forced to put their resources in developing and running cleaner technology and more fuel-efficient fleets. But the expenditure that comes with such improvements might prove to be a blockade for the low-cost carriers. This is very true when we consider specific airlines whose margins are already thin. To adjust to the changes in climate policies, LCCs ought to regard environmental principles and staying profitable while doing business as twin goals hence striking a delicate balance as well.

  1. Impact of Global Events

LCCs, in particular, are most sensitive to global events that affect travel being required, e.g. pandemics, natural disasters or geopolitical instability. The COVID-19 pandemic, on the other hand, killed the airline industry by grounding fleets, layoffs, and searching for government welfare among LCCs. Their weakness in many cases compared to traditional carriers is their limited money reserves, which magnifies the disaster. As a result, their adaptability and resource efficiency in responding to the global crisis will be a key success factor for airlines in the near future.

Conclusion

While low-cost carriers have democratized air travel by making flights world-wide cheaper, the LCC business model challenge management has many levels of it that have to be reshaped and innovated repeatedly. The tasks for LCCs span from with maintaining financial stability and complying with regulations to managing environmental issues and reacting to world events. They should show a change in improving the business practices so that they can gain and continue to be a market player in such a crowded field. Their future potential depends significantly upon their ability to find a compromise between faring well and rendering good services, only in this case will they win.

Source: Passenger Service System Market

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7 Questions to Ask When Looking to Diversify Your Carrier Base 

Carrier diversification is a trend that is continuing to gain traction. This season’s peak season surcharges from national carriers like UPS and FedEx confirm that shippers using just one carrier face higher costs and less personalized service. It’s not just about mitigating the risks of putting all your eggs in one basket – shippers have discovered that diversifying their last-mile carrier mix can give them more granular control over service levels and costs. A multi-carrier approach can optimize capacity, improve customer satisfaction, and reduce costs. 

Read also: It’s a Carrier’s Market Amidst all the Disorder

According to Deloitte, brands that diversify their carrier mix with non-legacy carriers can “support growth and service performance.” In the large urban markets where most customers live, regional carriers that provide last-mile delivery services are better equipped to provide faster turn-around times, higher on-time delivery rates, and more personalized service than national carriers—all at a price point comparable to the national carriers’ ground rates. Industry analysts forecast the global last mile delivery market will climb to $200 billion by 2027. Small regional carriers are the fastest-growing sector in last-mile delivery. 

If your brand is considering a multi-carrier approach that includes regional last-mile delivery providers, it’s important to make sure the provider’s capabilities align with your customer experience strategies. Savvy brands know that a poor delivery experience can seriously jeopardize a brand’s reputation and negatively impact the bottom line. 

The following seven questions can help you determine if a last-mile delivery provider has what it takes to meet and exceed customer expectations. 

#1. How fast and reliable is the delivery service?

The standard ‘free shipping’ option for most online retailers is two- to five-day ground service from one of the national carriers. If you’re among the growing number of retailers who have decentralized your inventory, you can often cut a day or more off delivery times by working with regional carriers and bypassing legacy carriers’ hub-and-spoke distribution networks. 

Faster delivery pays off. A new survey from Coresight shows that brands that can guarantee two-day or faster delivery will see on average a 10.5% increase in conversion and an 8.9% increase in repeat sales. It’s important to find regional carriers that can provide expedited delivery services with on-time delivery rates that exceed your current delivery partners.

#2. How do the costs compare with national carriers?

Consumers want delivery fast and free, but a large majority will choose ‘free’ over ‘fast’—a brand’s ultimate goal is to provide both, exceeding customer expectations on delivery times and fees. Next-day delivery at a price point comparable to national carriers’ ground rates is the sweet spot for top-end regional carriers. When reviewing last-mile delivery service costs, be sure to look for straightforward competitive pricing without added surcharges for fuel, residential delivery, or peak-season deliveries.

#3. Are service levels flexible enough for my needs?

If one-size-fits-all doesn’t fit your business needs, look at what levels of flexibility a carrier can provide. Can you customize your customer’s experience with personalized and branded messages? Can the carrier provide white-label tracking capabilities? Is there flexibility around injection times and how packages are bundled for optimized delivery times at the carrier’s sortation centers? If a load is delayed in transit, can the carrier accept packages late and still get them to your customer on time? Is the carrier able (and willing) to make accommodations for any special requirements you might have?

#4. Can they scale?

Package volumes can scale due to peak seasons, promotional offers, or simple organic growth. It’s critical that you partner with a carrier that can scale up and down with you. Asset-light regional carriers—delivery service providers that are not reliant on expensive, company-owned assets—have the advantage of being able to spin up sortation and warehouse capacity quickly in urban centers. And there is a ready-made supply of gig drivers looking for the consistent payout that batched last-mile delivery routes can offer. Whichever carrier you choose should be able to demonstrate how their technology and operations support your scalability needs.

#5. Is real-time tracking available?

Your customers want to know what’s happening with their deliveries. One recent survey found that 90% of respondents wanted to be able to track their orders, and half of consumers blame negative delivery experiences on poor communications.

To keep customer satisfaction in check, your last-mile delivery partner should provide real-time status updates from the warehouse to your customer’s doorstep, including real-time driver location information when the package is out for delivery. This is a value-added capability that not all carriers can provide. Poor tracking capabilities can cause confusion and create negative experiences for your customers, which not only damage your brand’s reputation but could cost you repeat business.

#6. How quickly can you be up and running?

In that same Coresight survey mentioned above, shippers identified integration issues as a major pain point driving higher costs. With traditional carriers, it can take months to get up and running. With the right technology, the best regional carriers can reduce the onboarding process from months to mere weeks. Look for providers that have pre-built integrations with your existing shipping platform and/or simple, well-defined APIs and webhooks to optimize technology integrations. When it comes to operations, you want a carrier that can provide flexibility on package injection locations and times to match your operational parameters.

#7. How are they addressing sustainability concerns?

We hear a lot about electrification, but the reality is that the transition to electric and other alternative fuel sources will take decades to accomplish. In the meantime, strategies like reducing unnecessary miles and optimizing vehicle utilization can help reduce fuel consumption and CO2 emissions. Sorting packages closer to the end customer and dynamic routing technology can reduce last-mile travel distances. 

The use of gig drivers and a variety of vehicle types also allows for better matching of load to vehicle capacity. Adding alternative fuel vehicles where appropriate can further reduce CO2 emissions. Your carrier should employ all of these strategies.

The trend towards carrier diversification in the last mile is growing because it provides real, tangible benefits to brands. As an ecommerce business, you can get everything right – from the product selection, cost, customer service and ordering process – but if the delivery is subpar, the customer will not be happy. That’s why it’s crucial to explore your shipping options going forward.

The potential benefits of diversifying your carrier mix can pay off in multiple ways, from the costs you save on shipping to the repeat business you’ll earn from loyal customers who will become your biggest brand advocates.

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Ammonia: The Future Fuel for Net-Zero Shipping, But Safety Hurdles Remain

As the maritime industry races to meet the ambitious decarbonization goals set by the International Maritime Organization (IMO), ammonia is emerging as a frontrunner for zero-emissions ocean transport. A survey conducted by the Mærsk Mc-Kinney Møller Center for Zero Carbon Shipping (MMMCZCS) reveals that 58.6% of maritime professionals are ready to embrace ammonia-fueled vessels—but significant challenges remain.

IMO’s Greenhouse Gas Strategy: Pushing Toward Zero Emissions

The IMO’s 2023 Greenhouse Gas (GHG) Strategy sets a 40% carbon intensity reduction target by 2030 and aims for net-zero emissions by 2050. To achieve these objectives, the industry is actively exploring alternative fuels, with ammonia gaining momentum as a viable solution for decarbonizing shipping.

Safety and Training: The Biggest Roadblocks

While the survey results indicate growing acceptance of ammonia as a fuel, safety concerns are a major sticking point. Respondents stressed that the toxic nature of ammonia requires new safety measures, including specialized ship designs and reliable onboard fuel systems. One participant noted, “Comprehensive training and certification are non-negotiable for the acceptance of ammonia as a marine fuel.”

Training gaps highlighted in the survey range from understanding ammonia’s impact on health and the environment to emergency response protocols and technical handling procedures. Developing these skills across the workforce is critical for a safe transition.

Regulatory Readiness and Industry Preparedness

The survey also underscores the need for proactive regulatory frameworks. Maritime professionals are urging authorities to develop timely regulations to protect seafarers from the risks associated with ammonia. In response, the MMMCZCS is working on updating the International Code of Safety for Ships Using Gases or Other Low-flashpoint Fuels (IGF Code) and revising the STCW training requirements to address ammonia-specific risks.

Navigating the Path Forward

The willingness of maritime professionals to adopt ammonia, despite safety concerns, is a positive sign for the industry. The survey findings will guide the design of ammonia-ready ships and onboard systems, shape training programs, and inform regulations for safe bunkering and port operations.

While ammonia holds promise as a key player in the industry’s decarbonization journey, the path to widespread adoption will depend on addressing safety, regulatory, and training challenges head-on. With coordinated efforts across the sector, ammonia could propel shipping toward a greener, net-zero future.