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RPA for Customer Services: Unlocking Business Success through Automation

automation customer

RPA for Customer Services: Unlocking Business Success through Automation

Customers under any business sector have the potential to make or break a brand therefore, it is of the essence to offer best-in-class customer services to your end users. To revolutionize this arena a newly introduced concept has brought about a radical shift within the ambits of customer service that is robotic process automation (RPA) that enables business owners to realize their full potential and leverage this modern technology and its benefits, unlocking business success through automation.

RPA not only boosts employee productivity and business process efficiency but also the enterprises can automate several labor tasks and repetitive operations that are connected to customer service through RPA.

There are numerous roles related to customer service that can be benefitted from RPA automation. Such consists of answering client questions, managing tickets, entering data, validating information, and solving queries. Organizations may automate these processes with RPA, which may lower time-consuming, cut down on errors, and boost overall service quality. In this article, you will see how the role of RPA for customer services can be utilized in different organizations to streamline different operations.

The Effective Role of RPA for Customer Services

The role of RPA for customer services refers specifically to the use of RPA technology in the customer service industries. This can involve setting up voice assistants, automating call center procedures, setting up chatbots to assist clients, and many other things. Certain client encounters can be automated with RPA and allow employees extra time to focus on important customer contacts while providing quick answers to consumer questions.

In some of the sectors, RPA developers have already been into practice to Revolutionize operations. The reason is, most of the tasks can be automated and provide better services to the customers. This technique simply accelerates workflow as well as data integration.

Top Use Cases of RPA for Customer Services

PRA applications have been working wonders in different industries; some of the wonders we will see in customer services are also where RPA can offer considerable advantages.

Customer Inquiry Management

By automating data collecting and giving quick responses, RPA can manage the initial phase of customer inquiries. Bots can compile data on customers, gain access to knowledge sources, and offer pertinent responses to frequently requested topics. This shortens response times, enhances client satisfaction, and streamlines the inquiry process.

Improve data security

Implementing RPA enables safe data handling while also reducing errors, enhancing data quality, enforcing uniformity, and promoting compliance. RPA software bots even deliver notifications to alert users about the transaction in the event of any fraud detection. RPA implementation can benefit a variety of businesses, including the banking sector, finance, insurance, and retail.

Manage customer refunds

Without human involvement, RPA bots may retrieve client refund questions from emails and SMS and start refund processes. The user may also receive a notification from the bot via email or SMS after the refund has been completed.

These automation services help clients to get their money back right away for returned goods or postponed travel. This use case can be advantageous to a wide range of industries, including FMCG, retail, hotel, etc.

Account Management

RPA bots that can manage numerous accounts tasks. Some of them include updating client profiles, processing account modifications or cancellations, and handling subscriptions. This automation provides effective account maintenance while allowing human agents to concentrate on more complicated account-related concerns. You can also relate to many popular sites that work always on their audience so their account can become popular as well. So, to grow your site you have to grow your followers, and this makes it easy to penetrate the industry.

Self-Service Assistance

Chatbots that offer customers self-service choices can be powered by RPA. Bots can answer frequent questions, assist users with self-service tasks, and, if necessary, it can even escalate difficult problems to human agents. This technology allows the customers to get access to the information they require and improve the overall experience.

The Benefits of RPA for Customer Services

In terms of customer service, RPA has a number of benefits. Here are a few of the main benefits:

  • Reduced costs: A greater level of performance is achieved when costs are decreased, and RPA is one of the finest options for doing so.
  • Better experiences: Most of the agents often invest a lot of time looking up and tracking customer information across multiple systems. RPA can assist agents in reducing lead times and providing better service.
  • Improved processes: RPA will not only increase efficiency and decrease errors, but it will also make processes more predictable and enforce compliance.
  • Faster Response Times: Response times can be shortened by RPA Bots. These Bots are able to gather significant client data from numerous systems, improving customer happiness and expediting the resolution of problems.

Summary

RPA in customer service boosts efficiency, streamlines processes, and improves the customer experience. Organizations can concentrate on developing closer relationships with their consumers and providing additional benefits by availing the services from an RPA consulting firm.

Hope this article was informative and if you are a service-providing organization employing this technology will be a great choice.

Damotech warehouse security soundproofing

CILTSA Leads the Discussions on Warehouse Automation at its Free-to-Attend Conference

The Chartered Institute of Logistics and Transport: South Africa (CILTSA) is gearing up to host an informative and insightful warehousing conference. Themed ‘Warehouse Automation: The benefits and risks’, this hybrid event takes place on 23 May at The Garden Venue in North Riding, Johannesburg and online.

The program includes talks on:

  • ‘Warehouse automation: the benefits and risks’ by Martin Bailey FCILT, Chairman of Industrial Logistic Systems
  • ‘How to optimize digital transformation in your warehouse’ by Munya Huvsu, CEO – ISB Optimus
  • ‘The current challenges preventing warehousing automation and how to overcome them’ by Gerhard van Zyl – Group Operations Director: AsimoTech
  • Safety and compliance in the modern warehouse, transport and logistics environment by Annah Ngxeketo – Founder and CEO: Mamoja Projects

Warehouse automation aims to automate repetitive and tedious manual tasks in warehousing operations, making manual work less labor-intensive, whilst reducing labor costs. It also increases productivity, accuracy and safety levels.

While the possibilities of warehouse automation are varied and exciting, investing means making difficult choices and taking high risks. “Implementing automation technologies in a logistics network is costly and time-consuming, with hundreds of possibilities, from the most basic to the most innovative. It is a long-term investment: experts are quick to cite the benefits of warehouse automation, but it is also vital to understand and assess the risks”.

CILTSA’s conference is being hosted in collaboration with the Transport Forum. The event sponsors are Acrow, Fumani Holdings, ISB Optimus, Mamoja Trading and Projects, Toyota Material Handling and Tendai Mhlanga Photography. Event supporters include CILTSA interest group Women in Logistics and Transport: South Africa (WiLATSA), the African Women in Supply Chain Association and Sincpoint.

To sign up for this free-to-attend event in person, register at https://www.transportsig.com/component/dtregister/23-may-2023-737/register?Itemid=99999  If you wish to attend online, click on https://us02web.zoom.us/meeting/register/tZMlc–gqz4sEtdBC20H9ItPB_NGnjhIo92o

About CILTSA

The Chartered Institute of Logistics and Transport supports the professionals who plan the systems, bring in the raw materials, manage the movement of people and goods, who ensure safety standards, maintain mobility, and keep the economy working.

We are the leading professional body for everyone who works in supply chain, logistics and transport. We are a global family, representing professionals at all levels across all sectors, with a mission to give individuals and organizations access to the tools, the knowledge and connections vital to success in the logistics and transport industry.

Founded in 1919 with a mission to improve industry practices and nurture talent, our Institute supports over 35,000 members in 35 countries. Through our educational suite, our strong community and our commitment to high standards, we help professionals at all levels to develop their careers and access better jobs.

IA SUN labor Automation Group Highlights Innovative Corrugated Converting Solutions at CCE International beckhoff

Beckhoff USA Posts $134 M Revenue in 2022, Continues Relentless Growth Trajectory

The trailblazer in New Automation Technology boosted sales by 33.4% in the U.S. while increasing market share, adding talent and expanding office footprint

Beckhoff Automation LLC generated impressive results in 2022, growing revenue to $134 million in the U.S., a remarkable increase of 33.4% over the previous year. Beckhoff’s strategic growth goes beyond the impressive sales figures – it crossed over into company footprint expansions and growing the U.S. team to 218 employees. President Kevin Barker attributes the successes to the growing awareness of PC-based automation benefits among technology leaders and continued digital transformation efforts at Beckhoff USA.

Beckhoff has already helped transform many of its customers’ businesses by implementing adaptive automation technologies in the field. Numerous adaptive manufacturing applications featuring the XPlanar “flying motion” system and the eXtended Transport System (XTS) took shape throughout the U.S. in 2022. The announcement of emerging technologies like the MX-System for cabinetless machine design and the new modular robot ATRO confirms Beckhoff’s relentless commitment to innovation and delivering cutting-edge automation technology.

Beckhoff USA continues the charge to deliver exceptional customer experiences by focusing on a strategic digital transformation. The company has invested in new business software and systems to enhance all areas, from sales and marketing to operations and customer support. Installation of a new automated storage and retrieval system (AS/RS), which began in late 2022, will further shorten lead and shipping times upon completion in mid-2023. Beckhoff achieved a 50% increase in local inventory in 2022 to buffer global supply chain challenges and is working to add another 50% increase in 2023.

To support this growth, Beckhoff USA expanded its executive team. In the sales organization, Beckhoff promoted Jake Schieffer to Vice President of Sales, Steve Boelte to Regional Director – Central, Don Shanklin to Regional Director – Sales and Process Improvement, and David Emory to Director of Strategic Sales, overseeing strategic industry efforts and the Beckhoff Integrator Group in the U.S. Heading up the technical team, Beckhoff tapped Daymon Thompson as Director of Product Management, Matt Lecheler as Director of Application Engineering, and new hire Kevin Manton as Director of Engineering.

Dedicated to mentoring and empowering young engineers, Beckhoff USA expanded its internship offering and doubled the program in 2022. After the program, Beckhoff hired 66% of the interns. This trend will continue as the company again doubles the number of interns in the program for 2023. The Associate Application Consultant position is another exciting opportunity launching at Beckhoff USA this year. As a part of this new program, recently graduated engineers will learn on the job and take on challenges in multiple departments at the automation leader’s offices across the U.S.

intelligent pickpal

What Is Intelligent Automation in the Logistics Industry?

Intelligent automation (IA) is a relatively new trend that combines two technologies. Intelligent automation in the logistics industry is still in its early stages. Still, people who explore how to apply it now will be well-positioned to deploy it to support their operations. Here’s a closer look at IA and how logistics professionals could use it. 

What Is Intelligent Automation?

The definition of intelligent automation varies slightly across sources. However, it typically combines artificial intelligence (AI) with robotic process automation (RPA). 

IBM’s intelligent automation definition includes a third component along with those two. It adds business process management (BPM), which concerns automating workflows to make them more consistent and agile. 

Here are some examples of the types of technologies or use cases within those three categories: 

Artificial Intelligence

  • Machine learning
  • Advanced algorithms

Robotic Process Automation

  • Attended RPA (User triggers robotic software to start or stop a task)
  • Unattended RPA (Able to operate with no human involvement)
  • Hybrid RPA (A combination that leverages automation and human knowledge)

Business Process Management

  • Compliance and risk management 
  • Procurement
  • Customer data
  • Contracts 

IBM’s definition of intelligent automation stresses that AI is the most critical component since it acts as the “decision engine” for intelligent automation. Advanced AI algorithms can also enable RPA tools and software to handle more complex tasks. 

What Are the Benefits of Intelligent Automation in the Logistics Industry? 

Logistics leaders and executives elsewhere can expect numerous payoffs by deploying IA in their organizations. Improved productivity is one of the main benefits since people can often do their jobs more efficiently and with fewer errors. Relatedly, employees can use more streamlined processes to get the desired results faster. Such advantages may be most noticeable when performing tasks like processing invoices. IA can do most of the formerly manual work, allowing humans to focus on higher-value tasks. 

IA can also make it easier for logistics leaders to comply with state and national regulations. It promotes better record-keeping by reducing duplication, typos and other things that could contribute to inaccuracies. For example, the IA tool could have built-in checks to flag documents lacking the required information or are otherwise insufficient for required regulations.

Intelligent automation in the logistics industry could also result in more-efficient deliveries, especially since many major brands already use some components of IA to deliver goods faster. Walmart’s Express Delivery service, available for more than 150,000 items, uses AI algorithms to accelerate delivery. People get their products within two hours. Humans must oversee route planning, but IA could send customers emails to tell them when to expect their orders. 

Intelligent automation in the logistics industry can also improve customer experiences. One possibility is through chatbots, which can answer straightforward questions as efficiently as humans. A business process automation (BPA) element might help categorize which types of queries people most commonly have. Leaders could eventually rely on that data to improve help documentation on a company’s website. 

How Have Logistics Companies Used Intelligent Automation?

It’s still not commonplace for people to use intelligent automation in the logistics industry. Many have one or two of the required elements for IA, but not yet all three. However, many are at least pursuing other kinds of automation. One of the advantages is that it makes labor shortages more manageable and results in a safer working environment. IA and additional types of automation can also help company leaders ensure their employees can do their best work. 

Ron Finemore Transport, a logistics company operating in Australia, used intelligent automation to improve how an existing transportation management system (TMS) worked. Before making that change, employees had to manually update the TMS with data from a secondary telematics system. The main benefit of the TMS was that it gave customers real-time data on truck locations. However, workers’ productivity suffered due to the need to input information by hand. 

The implemented IA solution featured artificial intelligence bots that put details about each truck’s real-time location into a centralized data warehouse. They then matched that information to specific routes in the TMS. 

Another case involved logistics company and freight forwarder Davies Turner. Company officials wanted to use automation to reduce the manual labor associated with answering customer queries. Replying to them often took an especially long time because it involved going to the websites of third-party logistics providers to input parcel-tracking information. 

The company pursued automation by launching more than 520 software robots to process customer questions. The bots eventually handled more than 30,000 pieces of data or files per week and about 7,500 executions per day. 

These early efforts highlight potential gains even when companies don’t use full IA solutions. Many decision-makers, especially those new to automation and other advanced technologies, may wish to deploy one component of IA before using a solution featuring all three. 

Deciding When and Where to Utilize Intelligent Automation for Logistics

It’s not easy to figure out the most appropriate ways to rely on intelligent automation for logistics. However, identifying feasible use cases will become easier as more company executives take the plunge by working with the technology. 

For now, logistics professionals can start by identifying the biggest weaknesses and challenges within their supply chains and operations. How might automation make the company more resilient and able to overcome obstacles? 

Many decision-makers initially balk at the prospect of using intelligent automation in logistics, often because of the costs involved and the time required to alter processes. However, they should try to have a long-term viewpoint and recognize how the lack of IA in the workflow could make their companies less able to compete in the marketplace. 

It’s also worth remembering that not every process is a good automation candidate. Any task with many variabilities or requiring extensive knowledge is too much for current automation technology to handle. Today’s commercial options work best when applied to repetitive work requiring no creativity or advanced knowledge. 

Finally, it’s often easiest to utilize intelligent automation by working with a specialty service provider, ideally one with experience assisting people at other logistics firms. They can help clients avoid pitfalls and develop solutions most appropriate for their short- and long-term needs and expectations.

Emily Newton is an industrial journalist. As Editor-in-Chief of Revolutionized, she regularly covers how technology is changing the industry. 

 

IA SUN labor Automation Group Highlights Innovative Corrugated Converting Solutions at CCE International beckhoff

Intelligent Automation Finally Arriving to a Supply Chain Near You

There’s always a better way. It’s a similar refrain, no matter the industry you work in. There are few jobs where you can confidently state, “we reached our pinnacle here, nothing more to do!” Alas, many of us might welcome such a thought, but there’s always more to do. 

The last two and a half years have been challenging for supply chains. COVID-19 is the principal driver of labor shortages across global chains, while the chain as a whole has become much more stretched. This means that anything from a storm in Texas to a fire in Taiwan ends up affecting folks both near and far from Texas and Taiwan. 

Volatility, ambiguity, complexity, and uncertainty are all operating at peak levels. Large firms had been considering automation for decades. But the current challenges are accelerating this consideration and intelligent automation (IA) is now playing a well-deserved, protagonist role.   

IA is the combination of artificial intelligence (AI) and robotic process automation (RPA). The end goal is to improve efficiency and cut costs. Companies or industries with humans working on repetitive tasks are prime IA customers. As detailed In “Unlocking the true potential of supply chains with intelligent automation,” Reuters Events and Blue Prism present some compelling case studies as to how different industries are driving value via IA in their supply chain processes. 

There are a host of disruptive technologies altering how firms conduct their business. Everything from 5G to the Internet of Things, cloud computing, and of course blockchain are in play. But a Reuters survey of logistics professionals found that AI was at the top of the list in terms of technologies that will have the biggest impact on their industry over the coming years. The journey towards full-scale IA is highly dependent on the successful integration of AI and RPA. Yet, the same embrace that automation received on the factory floor has not permeated into the white-collar (supply management) suites. Thankfully, a supply chain disaster just might be the impetus that was needed. 

Reuters Events and Blue Prism found that some of the clearest examples of where IA can make an immediate impact are in forecasting, demand planning, data transformation, document digitization, invoice management, record handling, regulatory compliance, freight management, and automated purchase ordering. One of the paper’s case studies focused on Boeing. Through a newly implemented standardized system for managing and automating purchase order releases, the supply chain team estimated that 1 million-plus order changes have now been automated which equates to 15,000 labor hours saved. 

Unilever might be the most advanced, having handed over the “keys” of their baseline demand forecasts to a predictive, machine learning model. According to employees, the machine is outperforming humans when it comes to arriving at baseline calculations. Departments provide inputs to the system (store closings, new products, etc) that naturally change future calculations, but the baseline itself is fixed and is completed without the need of dozens of teams pouring over historical data and hashing out their prognostications. 

The Unilever example is the best in terms of communicating the collaborative nature of IA and human workforces. IA is not here to take anyone’s job. Rather, process-driven tasks are freed up and employees can then focus on more complex projects. Supply chains are late to the automation game, but this game doesn’t have an ending. There is always time to find a better way.  

   

human

3 Reasons We’ve Hit a Tipping Point for Robot Use In Warehouses

The transformative potential of automation has been pushed into the forefront these past two years. It’s been a saving grace for many industries like hospitality and healthcare, whose operations were dramatically upended by the Covid-19 pandemic. And now, as these industries and others continue to battle a historic labor shortage, automation technology enables them to get work done even when they’re short on human talent.

Perhaps no industry stands to gain more from automation in the short term than the warehousing sector. For the past decade, excitement has been brewing around robotics use in material handling within warehousing as people’s understanding of its applications mature.

When people thought about robotics ten years ago, they mostly imagined automotive guided vehicles roaming warehouses. Some of this belief was due directly to the media attention that Amazon’s acquisition of Kiva Systems received in 2012. But the space has seen a wide range of funding activity since that acquisition, and consumers’ evolving online shopping behaviors are driving the need for better, faster, and cheaper material handling that robots can unlock.

Now, it’s fair to say that we’ve finally reached a tipping point for robot use in warehouses. Moreover, we can confidently say that cracking this nut open will have a massive impact on an industry that’s projected to be worth $625 billion by 2030. Here’s why.

Labor Shortages Increase Reliance on Automation to Reach Productivity Goals

Warehouse workers today are certainly operating within a unique environment. While the dramatic increase in demand for goods is a sign of an impressive economic rebound since Covid-19, it’s unfortunately happening amidst severe supply chain shortages and workforce challenges which in turn, is creating a host of issues such as order backlogs and a lack of space for inventory.

Because of this, warehouse owners are having to find a way to increase productivity with fewer resources and people. After all, according to a recent report from the Bureau of Labor Statistics, employee resignations in warehousing were a primary contributor to a record number of labor quits towards the end of 2021.

One way they’re attempting to support employees and meet demand is by deploying more warehouse robots, which have seen a dramatic uptick in adoption in recent years. Indeed, managers realize that when they combine the strength, precision, and speed of industrial robots with the ingenuity, judgment, and dexterity of human workers, they can achieve a much more flexible and productive warehouse.

Autonomous mobile robots (AMRs), for example, which can move through their environments with little to no supervision, are being used to perform low-skill tasks like transporting, picking up, and dropping off product so human workers can focus on other tasks that add value to the product or operation. Meanwhile warehouse managers are using stationary robots, which are those bolted to the floor, to perform picking and placing, sorting, and goods inspection.

In Veo Robotics’ experience, we’ve seen high to full automation or blended approaches readily perform over 200 picks per hour compared to a person working within a traditional low to no-automation context hitting just 40-60 picks per hour.

However, the way forward is not a fully automated, “lights-out” warehouse with no fulfillment workers. The economics of full automation or a facility that requires only machine programming and maintenance don’t make sense. Instead, a human-and-robot-led workforce is our future. This means we must find a way to ensure both can safely and productively work side-by-side.

Robots Can Now Safely Go Cage-Less in the Warehouse

Robots are inherently dangerous, but because of a culture and commitment to safety, industrial accidents involving robots are rare. In fact, if you do the math, with roughly 250 million vehicles in operation in the US, you’re about 150 times more likely to be killed by a car than by a robot. However, as the use of robots has skyrocketed in warehouses, what does need safeguarding is the interaction between humans and their robot peers.

While one way to address that challenge in the past has been utilizing cobots or power and force limited (PFL) robots, that solution comes with other problems. Namely, sacrificing reach, speed, and payloads. That brings us to full industrial strength robots that might be used for stacking or unstacking large pallets in a warehouse. Because they typically weigh thousands of pounds, they’ve historically been siloed from humans within caged workcell environments.

Fortunately, over the last several years there have been major breakthroughs with safety sensors and intelligence enabling warehouse managers to break out of caged approaches and dated techniques such as using light curtains. To offer some perspective on just how important this is, just think about how inefficient and costly it otherwise is for a warehouse manager to have to perform maintenance on a caged robot that’s perhaps missing picks, or experiencing a failure in mixed pallet building. This is because first, the worker must get through the robot’s safeguarding to correct the fault and then perform a manual restart. This, of course, forces the warehouse to partially shut down operations until it’s complete, which ultimately means lost revenue.

Now, new 3D safeguarding methods like Speed and Separation Monitoring (SSM), which follows standards set by the International Organization for Standardization, such as ISO 10218-1 and ISO/TS 15066, means robots can finally break free from their cages, and warehouse workers can keep safe in collaborative robot applications since SSM endows any robot with spatial awareness to avoid people and obstacles around it.

While the use of SSM is still in its early stages, its promise for bringing robots out of their cages can not be understated. Warehouse operators can lower their investment in caged worcells and improve the output of their robots and leverage newfound flexibility on facility floors.

Riding the Flexibility of Human-Robot Collaboration to Free Up Needed Space

According to some reports, the U.S. alone will need another 1 billion square feet of warehouse space by 2025 to keep up with the e-commerce boom and the need to position retail items closer to customers for faster delivery. In addition, the price to obtain the space that already exists today is skyrocketing. The lease price for industrial warehouses is up 25% and vacancy rates are at the lowest they’ve been since 2002 according to a recent report by the CBRE Group.

The result is that every warehouse operator or company leasing a warehouse space is trying to do more with less. New solutions need to be found for increasing the storage capacity of warehouses and finding better ways for workers, retail goods and robotics to coexist and be in close proximity across warehousing facilities. And while some might think that going nearly 100% automated would be the secret to maximizing space, full automation actually lowers facility flexibility.

When every warehousing process is automated, everything must be placed precisely, with each part in its proper location. There is very little room for deviation in the parts and the process. Fixturing has to be just so, and any failure to abide by the exacting process design will trigger an error, a line stop, and a need for human intervention. Instead, the best way to introduce flexibility and free up space within warehouses is to simultaneously take full advantage of both of the most flexible resources on facility floors: humans and robots.

Enabling humans and robots to easily and safely work together in cage-less areas will enable a much more flexible warehouse floor design. In addition to improving space utilization in non-caged environments, human and robot collaboration can reduce order processing times, tighten the control of inventory, improve the efficiency of picking and reduce process errors. All of these things mean more products in and out of warehouse doors, which also eliminates the need for more space.

We’ll perhaps never rid this great debate about the use of automation in warehouse settings. But it seems the more we talk about it, the more inherent its potential becomes as fluctuating market conditions constantly push the need for more flexible facilities. Indeed, the warehousing space is at a crucial juncture right now. And as external factors continue to create challenges for warehousing workers, a collaboration between humans and machines may provide the best economic solution.

seal

5 Newest Machinery that Saves the Production of Car Parts

Car production is no easy task. It is a long and costly procedure, but modern technology is making it easier. In this piece, we are going to take a look at what machines help with the production of car parts.

1. CNC Machining Centers

CNC machining centers are some of the latest machines used in car part production. They help to create precise and accurate parts quickly and with little human intervention. This makes them perfect for large-scale production runs.

2. 3D Printing

3D printing is another relatively new technology that is being used more and more in-car part production. 3D printing can be used to create prototypes or small batches of parts quickly and cheaply. This helps to speed up the development process and reduces waste.

3. Laser Cutters

Laser cutters are often used to cut metal car parts. They offer a high degree of accuracy and are very fast. This makes them ideal for production runs where time is of the essence.

4. robotic arms

Robotic arms are often used in assembly lines to help with the production of car parts. They significantly speed up the process and can be programmed to work around the clock if needed.

5. foam gaskets

In many cases, car parts need to be sealed against the elements. Foam gaskets are a quick and easy way to do this. They can be produced quickly and cheaply, making them ideal for mass production. saying foam is used in the production of car parts sounds strange, but it is one of the most effective types of sealant.

What is a foam seal?

A foam seal is an open-cell polyurethane foam that is used to create a weathertight or watertight seal around doors and windows. It is also used in HVAC systems, as well as many other applications.
Foam seals are available in a variety of densities, thicknesses, and colors.
They can be custom-made to fit any application.

If you are in need of a reliable and cost-effective way to seal your car parts, foam gaskets are an excellent option.

Benefits of a foam sealant?

A foam sealant has many benefits, and while many other types of sealants exist, foam offers some amazing qualities that cannot be found in other materials.

Some of the benefits of a foam sealant include:

1. It is very easy to apply

2. It creates a tight seal that is weatherproof and watertight

3. It is very versatile and can be used in a variety of applications

4. It is relatively inexpensive

5. It is environmentally friendly

As you can see, there are many benefits to using a foam sealant. If you need a reliable and cost-effective way to seal your car parts, foam gaskets are an excellent option.

Overall, CNC machining, 3D printing, laser cutting, and robotic arms are just a few of the latest technologies being used in car part production. These machines help to speed up the process and create accurate and precise parts.

Foam gaskets are also an important part of the production process, providing a quick and easy way to seal parts.

ICHCA terminals

West Coast Ports and Unions Clash on Automation ahead of Talks

The Pacific Maritime Association (PMA) has released a study extolling the benefits of port automation ahead of labor talks – but unions have argued that resulting increased productivity has enhanced employment disparities.

Paid hours at the automated terminals of Los Angeles and Long Beach have increased 31.5 per cent since 2015, more than twice the rate at non-automated terminals.

Since 2019, automation introduced at terminals has reduced container processing times by half.

The data was published on 2 May in a study led by University of California at Berkeley professor Michael Nacht and commissioned by PMA.

“Higher cargo throughput will create port-related jobs and add employment throughout the supply chain. Conversely, failing to adapt threatens to drive cargo to other ports, with a cascading loss of jobs on the docks and throughout the regional economy,” Nacht and co-author Larry Henry wrote on the benefits of automation.

“What’s been proven from the pandemic, or the surge in cargo, is the fact that the facilities that are automated have been much more efficient than conventional terminals,” added Jim McKenna, CEO of PMA, in an interview last month commenting on the ongoing supply-chain crisis in the US.

“What we have really seen is that as these terminals take on significantly more cargo, they are actually taking on more man-hours for longshoremen. It is not an either-or type of situation. Automation is the future.”

The PMA has long fought to introduce automation at its terminals, but has met with criticism from the International Longshore and Warehouse Union (ILWU).

Despite accepting the terminals’ drive towards to automation, the ILWU has argued that the move would destroy human jobs as increased container volume at automated terminals has been achieved at the expense of other terminals and resulted in loss of employment.

Talks between the PMA and the ILWU are now due to take place on 12 May to produce new labour contracts for 22,000 West Coast dockworkers expiring 1 July.

tive insights Turkey is a growth market and key cargo hub for the UK, particularly for textiles and fashion, automotive cargo and Fast-Moving Consumer Goods

Ivanti Wavelink Empowers Supply Chain Customers to Turn Data into Operational Insights

Ivanti Velocity empowers customers to further improve operations through automation and actionable insights leveraging Ivanti Neurons for IIoT platform

Ivanti Wavelink, the supply chain business unit of Ivanti, today announced a new offering that delivers operational insights for new and current Ivanti Velocity customers. These insights enable key performance indicator (KPI) use cases, helping customers to make the right decisions and further improve supply chain operations.

The complexity of warehouse operations has increased over the past decade, thanks to rapid technological changes and the rising demand for better products and services. At the same time, many operational leaders have struggled with limited visibility and ineffective data, making it difficult to make informed decisions and manage intricate supply chain processes. With the new operational insights offering, Ivanti Velocity customers can leverage real-time data gathered from their rugged devices and day-to-day processes and take immediate action to improve workflows.

The out-of-the-box offering provides actionable insights into warehouse operations. For example, it can track how long it takes to complete an order or how long it takes for an employee to travel from one location to the next. It can also identify issues with bad bar codes, damaged goods, incorrect location details, cargo snaps, and more. Operations managers can then use that data to improve operations and build workflow automation around certain processes to transform the supply chain.

With this operational insights offering, customers with Ivanti Velocity can immediately connect to Ivanti Neurons for IIoT to achieve enhanced visibility into order management, inventory management, resource planning, and transportation management.

Ivanti Wavelink will be demonstrating this offering at Modex 2022. Stop by our booth #C8294 to see the demo. And visit the Ivanti Velocity and Ivanti Neurons for IIOT product pages to learn more.

 About Ivanti Wavelink

Ivanti Wavelink is a global leader in supply chain solutions that focus on task worker operational excellence in business-critical environments. Over 25,000 customers have deployed Ivanti Wavelink solutions to accelerate warehouse operations, reduce risks, and increase productivity through intelligent insights and automation. Our market-leading mobile enterprise platform, combined with our innovative mobile and IIoT solutions, can enhance task worker productivity at the edge and drive efficiency and profit to the bottom line. Ivanti Wavelink is part of Ivanti, a global technology company that enables and secures the Everywhere Workplace. Ivanti is headquartered in Salt Lake City, Utah and has offices all over the world.

calibration

The Importance of Calibration Management in the Manufacturing Industry

As technology is advancing, and the world is becoming more automated, a lot of our work is being done by machines and equipment. From everyday items, like toys, to more complex products, such as cars and medical equipment, all kinds of stuff are manufactured using machines.

While machines and automated equipment have made the manufacturing process way easier, it has a few distinctive problems as well. One of them is the accuracy and efficiency of the machines. If the tools used to manufacture stuff are not precise enough to follow the set data, the resultant batch of products has the danger of being inconsistent, inaccurate, and inefficient.

This poses a serious threat to some industries, as in the case of medical equipment. The tools must be accurate all the time. To solve this issue, calibration management comes into play. Keep reading to know what it is and why you should incorporate it into your manufacturing process.

What Is Calibration?

For most of the products we rely on every day, the need for accuracy is extremely high. Take the example of cars. Even if one centimeter is off from the mathematical measurements, the outcome could be an increase in the number of accidents and deaths. It would be disastrous. This means the manufacturing equipment has to be accurate to the very last detail.

The process of ensuring that the manufacturing equipment is as accurate and efficient as the industry-standard reference equipment is called calibration. In this process, a device under test (DUT) of unknown value is checked against a standard device of known value to see if the DUT follows the industry standard or not.

The manual calibration of devices is the most basic way of doing it. The expert needs to put both the devices side-by-side and test them working at the same time. For example, to test a thermometer, the expert observes while both thermometers measure the temperature of boiling water.

However, the latest and better way to perform calibration is to use calibration management tools, like software that automatically schedules the calibration and performs it while you only have to supervise. Calibration management tools give you the most accurate results in no time. These tools can save businesses a lot of effort and time, and save more money in the long term.

The Importance of Calibration Management In Manufacturing

Would you want an inaccurate machine to perform surgery on you or build your car so it can tumble on the road? No one would want that. Non-precise manufacturing can not only tarnish the reputation of a company but also endanger several lives.

There are several reasons why manufacturers of all kinds, from low threat products to high-priority equipment, need to have a calibration management system in place as soon as possible.

Give Significance to Our Daily Lives

Taking medication, going out of your car, working on a computer, and performing almost every routine task have been made possible through the calibration of manufacturing equipment to churn out products accurately.

We are moving into a future that is even more dependent on technology. Consider the launch of self-driving cars. The first of their kind have already been made, and they are all set to take over in the future. Self-driving cars are a high-risk product, and they need to be manufactured with precision, detail, and accuracy. One wrong point can threaten lives.

Several more products are becoming automated and incorporating more technology into the process. With these advancements, the significance of calibration management will only rise further.

Increases Profits and Revenue

Calibration helps businesses manufacture high-quality products with consistency. This helps build a reliable name for the brand in the eyes of the public. As your business becomes more reliable and trusted for high-quality products, the revenue and profits for the business would increase as well.

Reduces Costs and Saves Money

Calibration management for the product ensures that they are up to the industry standard mark. If there are errors and inaccuracies in the manufacturing process, it could cost the business a lot of money. Let’s say you get reports of inaccuracies in one of your products that have already been launched without calibration management. In this case, you will have to recall all the products that were released in the same batch.

Taking the products off the market, paying for repairing costs, and having to destroy products that can’t be repaired can cost a huge amount of money to the business. All of this hassle can be saved by putting an efficient calibration management system in place that ensures that the products are being manufactured by precise equipment without fault.

Ensures Safety from Use of Products

There are joints and critical points in high-risk products, like cars, aircraft, and medical equipment, that need to be made with precise perfection. These products need to be made with accuracy so the process that has to be performed with the resultant product can be done accurately as well.

Lithium-ion batteries, PPE equipment to keep workers safe, and phones are some examples of hypersensitive products that need to be manufactured with accuracy and minimal error for the safety of the people using them.

If medical equipment goes wrong in treating the patient because it wasn’t manufactured properly, it can cost lives.

Increased Product Efficiency

Calibration of manufacturing equipment ensures that any errors in the tools are found and taken care of before a product is manufactured with it. As errors are reduced beforehand, the products produced after are highly accurate and require minimal to no repairs.

Accurate manufacturing equipment streamlines the process of producing products, so more output can be given in a shorter time with higher quality. This increases the efficiency of the overall manufacturing process.

How Often Should Equipment Be Calibrated?

The number of times or intervals that a product needs to be calibrated will depend on each piece of equipment. In most cases, the manufacturer of the equipment will give you information about how many times the tools will need to go through the calibration process. But if that does not happen, as a general rule of thumb, calibration management will vary with how critical the equipment produced the product.

For high-risk manufacturing, it will be best to calibrate the equipment right before the start of the production process. If your business deals with critical products, such as medical equipment, you can go for a monthly or quarterly calibration management system. For products that are not high-risk, doing calibration once or twice a year will be just enough.

If you are confused about when to calibrate still, you can contact the manufacturer of the equipment to get more information about the intervals.

Conclusion

Not setting up a system for proper calibration management is very risky. It can cost your business money, lead to injuries, endanger lives, and reduce the efficiency of the company. Worry not, for most of the calibration processes can be automated without hassle. Calibration management tools make it easy for you to measure your equipment against industry standards and remove any errors.

The bottom line is that calibration makes the processes, products, and the world more efficient and reduces errors. It plays a central role in the shiny new products consumers buy, and so calibration must be a part of the manufacturing process.

About the author

Liz Connelly is a freelance writer who focuses on technological advancements and modern manufacturing. Liz is currently writing for Gagelist.