Trending Now

Building a Resilient Supply Chain with Advanced Predictive…

New Articles

Navigating the Logistics Landscape: Harnessing the Power of Alerts and Notifications

Managing Landed Costs in the Global Supply Chain logistics
Global Trade Daily

Navigating the Logistics Landscape: Harnessing the Power of Alerts and Notifications

Leave a comment

In the fast-paced world of logistics, staying ahead of the curve is crucial for ensuring seamless operations and satisfied customers. One of the key elements that can significantly enhance the efficiency of logistics management is the strategic use of alerts and notifications. In this blog post, we’ll dive into the world of seamless logistics and explore how feature-rich alerts and notifications can be a game-changer for your organization.

Alerts: Tailoring Notifications to Your Needs

Alerts play a pivotal role in keeping all stakeholders informed about critical events throughout the order lifecycle. The flexibility of alert profiles allows organizations to customize their notification preferences based on specific needs. By defining different alert preferences for the organization, branches, and shippers, logistics managers can ensure that relevant information reaches the right people at the right time.

Configuring Alert Profiles:

The ability to create distinct alert profiles for different stages of the order lifecycle provides a granular level of control. For instance, organizations can define which event updates trigger an alert, specify the recipients, choose the communication channel, and craft a tailored message. This level of customization ensures that each stakeholder receives pertinent information without unnecessary noise.

Example Scenario:

Consider a scenario where some shippers prefer their customers to be alerted upon order delivery, while others do not. With alert profiles, logistics managers can effortlessly create one profile with the ‘Order Delivered’ alert enabled and another with it disabled. These profiles can then be linked to corresponding shippers, ensuring a personalized and efficient communication strategy.

Notifications: Empowering Proactive Communication

While alerts are automated responses to specific events, notifications provide logistics managers with a manual messaging tool. The delivery notification module becomes invaluable when there is a need to inform specific customers about operational issues, address customer care requests, or request address updates for accurate geocoding.

Use Cases for Notifications:

The Notifications module proves its worth in various scenarios, including addressing customer care requests, informing customers about operational challenges, and ensuring accurate geocoding through address updates. The manual control offered by notifications allows for a more proactive and personalized communication approach.

Three Types of Alert Profiles:

  • Organization Alert Profiles:
  • If an order doesn’t have any branch or shipper alert profile associated with it, the alert settings configured in the organization alert profile would apply. This ensures a consistent and standardized approach to notifications across the organization.
  • Shipper Alert Profiles:
  • For logistics managers dealing with multiple shippers, configuring shipper alert profiles becomes essential. This allows for the customization of alerts related to orders, fleet, and trips associated with specific shippers, tailoring the communication to each shipper’s preferences.
  • Branch Alert Profiles:
  • Branch alert profiles enable logistics managers to configure alerts for orders, fleet, and trips associated with carrier branches. This decentralized approach ensures that alerts are tailored to the specific needs and operational challenges of individual branches.

Let’s see how harnessing the power of alerts and notifications can transform the way logistics businesses operate.

The Need for Real-Time Information:

Logistics is a dynamic industry where real-time information is crucial. Delays, road closures, and unforeseen events can disrupt the most well-planned routes. To navigate this ever-changing landscape, logistics companies are increasingly turning to alerts and notifications. These tools provide up-to-the-minute information, enabling businesses to make informed decisions and adapt quickly to changing circumstances.

Optimizing Routes for Efficiency:

One of the primary benefits of alerts and notifications in logistics is the ability to optimize routes for efficiency. By receiving alerts about traffic conditions, weather events, or other potential delays, logistics managers can reroute vehicles in real-time. This not only reduces the risk of late deliveries but also helps in minimizing fuel consumption and overall operational costs.

Enhancing Customer Experience:

In the age of e-commerce, customer expectations for fast and reliable deliveries are higher than ever. Alerts and notifications play a crucial role in enhancing the customer experience by providing transparency and communication. Customers appreciate being informed about the status of their shipments, including estimated delivery times and any potential delays. This level of communication builds trust and loyalty, essential elements for the success of any logistics business.

Inventory Management and Supply Chain Visibility:

Effective logistics management goes beyond the transportation of goods; it involves optimizing the entire supply chain. Alerts and notifications can be integrated into inventory management systems, providing real-time updates on stock levels, order fulfillment, and potential supply chain disruptions. This level of visibility enables businesses to proactively address issues, prevent stockouts, and streamline overall supply chain operations.

Mitigating Risks and Ensuring Compliance:

The logistics industry is not without its risks, from security concerns to regulatory compliance. Alerts and notifications serve as valuable tools for risk management by providing immediate alerts in case of security breaches, theft, or other incidents. Additionally, these tools can help ensure compliance with regulations and industry standards, reducing the risk of fines or other penalties.

Choosing the Right Technology:

To fully harness the power of alerts and notifications, logistics companies must invest in the right technology. Advanced tracking systems, IoT devices, and integrated software solutions are essential components of a robust logistics management system. By choosing the right technology, businesses can create a seamless and interconnected network that allows for efficient communication and decision-making.

Enhancing Customer Experience through Branding Profiles:

The crucial skill of adjusting and providing an outstanding experience cannot be overstated. Particularly during special events such as holidays and Black Friday sales, customer expectations reach new heights. Our tailored branding profiles are crafted for these occasions, guaranteeing a smooth and branded encounter that creates a lasting impact.

Conclusion

Navigating Logistics with Precision

In conclusion, leveraging the power of alerts and notifications in logistics management can lead to a more streamlined and efficient operation. The ability to tailor communication based on specific events, stakeholders, and organizational units empowers logistics managers to stay in control and provide a superior customer experience. As the logistics landscape continues to evolve, incorporating these feature-rich tools will be instrumental in staying ahead of the curve and achieving operational excellence.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

 

system attempt
Global Logistics, Global Trade Daily, Uncategorized

Enhance Your First Attempt Delivery Rate with Order Time Windows

Leave a comment

In the logistics industry, efficiency is the name of the game. Logistics companies face a continuous challenge to meet customer expectations, reduce costs, and optimize delivery operations. A key metric in this pursuit is the “First Attempt Delivery Rate.” In this blog, we’ll explore how logistics professionals can enhance this rate by harnessing the power of “Order Time Windows.”

What is the First Attempt Delivery Rate?

First Attempt Delivery Rate (FADR) is a crucial metric for logistics companies. It measures the percentage of successful deliveries made on the first attempt. This metric directly impacts customer satisfaction and operational costs. When a delivery fails on the first attempt, it leads to a cascade of additional costs and inconvenience. The outcome of initial delivery attempts can wield substantial influence over both your logistics expenses and customer satisfaction rates, ultimately affecting your profit margins.

First Attempt Delivery Rate: The Key to an Exceptional Last-Mile Customer Journey

Being a retailer is tough these days. People want a lot from retailers: good prices, lots of choices, eco-friendly practices, on-time deliveries, and discounts. But retailers can’t change quickly; change takes time. They’re trying to figure out how to make customers happy and make money.

One big part of this change is fixing the last part of their operation: delivering stuff to customers. Many retailers still use old-fashioned methods and don’t have a good way of keeping track of everything. Sometimes, they even hire other companies to do their deliveries.

Some retailers use basic spreadsheets to keep track of deliveries, and that causes problems. They often can’t meet delivery expectations, which means they waste time and money.

According to a report, a good last-mile delivery experience makes customers happy and keeps them coming back. But making deliveries work well is a challenge. Retailers are struggling to keep up with the growing demand, and it’s hurting their profits.

The last-mile delivery challenge by the Research Institute, it is stated that an enhanced last-mile delivery experience effectively captivates and retains consumers. The research reveals that three-quarters of consumers are willing to increase their spending if they are content with the quality of delivery services.

Challenges in Achieving High First Attempt Delivery Rates

Logistics companies face several challenges related to first attempt delivery:

  1. Incorrect or incomplete addresses.
  2. Recipient unavailability during delivery.
  3. Unpredictable traffic and weather conditions.
  4. Scheduling inefficiencies.

High first attempt delivery rates are a key driver of customer loyalty and profitability in the logistics industry.

What happens if the package can’t be delivered?

What occurs in the event of an unsuccessful delivery attempt varies based on the delivery provider’s policies. Different shipping companies, including the United States Postal Service, United Parcel Service, and Amazon, each have their own distinct set of guidelines:

In the case of the United States Postal Service, when a delivery attempt is unsuccessful, the driver might leave a notice. This typically happens when the failure is due to reasons like being unable to secure a signature, payment for postage or fees not obtained, the package not fitting into the mail receptacle, or not being able to leave it in a secure location. In such situations, the notice may provide options such as redelivery or picking up the package from the post office. It’s important to note that not all options are available at every branch, so you can check for available services in your area through the Redelivery Service page on the Postal Service’s website. Some post office branches may offer self-service parcel locker unit pickup options, although this varies.

When United Parcel Service attempts a delivery but is unsuccessful, they typically make multiple redelivery attempts, with a maximum of three attempts (excluding weekends and holidays). If all these efforts fail, the next steps depend on whether the shipment required a Collect on Delivery (C.O.D.) payment. If no C.O.D. payment is needed, UPS will retain the items at the nearest UPS center for up to five business days before returning them to the sender. In certain cases, the recipient might have the option to select alternative delivery methods or options online.

For shipments with a C.O.D. payment requirement, if the final delivery attempt fails, the shipment is returned to the sender on the same day.

In the case of Amazon’s delivery service, if a delivery attempt is unsuccessful and no one is available at the address, the driver will attempt to leave the package in a secure location. If no secure location is available or if a signature is required, Amazon will make two additional redelivery attempts on consecutive days after notifying the recipient via email. If the third delivery attempt also fails, the package will be returned to Amazon, and a refund will be issued. Amazon customers can track the status of their package using the provided tracking number.

These policies exemplify how various 3PL logistics companies and delivery providers handle situations where a successful delivery cannot be achieved.

What are Order Time Windows?

Order Time Windows involve setting specific timeframes during which deliveries are made. They allow logistics companies to manage their resources more efficiently and improve customer satisfaction.

Benefits of Order Time Windows

  1. Order time windows offer several advantages:
  2. Predictable scheduling: Customers know when to expect deliveries.
  3. Route optimization: Efficient allocation of resources.
  4. Reduced wait times: Customers aren’t left waiting for hours.
  5. Improved customer satisfaction.

Companies in various industries, from e-commerce to healthcare, have successfully implemented order time windows to streamline their operations.

Synergy Between First Attempt Delivery Rate and Order Time Windows

When you combine a focus on improving first attempt delivery rates with the implementation of order time windows, you create a powerful synergy. Reduced missed deliveries through time windows lead to a higher first attempt success rate.

Impact on Cost Savings and Customer Satisfaction

Enhanced first attempt delivery rates and order time windows lead to substantial cost savings. Fewer redelivery attempts mean lower fuel costs and reduced wear and tear on vehicles. Moreover, the improved customer experience can lead to higher loyalty and repeat business.

Tips for Enhancing First Attempt Delivery Rate

To improve first attempt delivery rates:

  1. Use GPS and route optimization software.
  2. Train delivery personnel to handle challenging situations.
  3. Implement a system for customers to provide delivery preferences.
  4. Review and refine delivery routes regularly.

Creating and Implementing Effective Order Time Windows

To establish effective order time windows:

  1. Analyze delivery data to identify peak delivery hours.
  2. Consult with customers to understand their preferences.
  3. Leverage technology for efficient scheduling.
  4. Continuously monitor and adjust time windows as needed.

Role of Technology

Technology is a game-changer in logistics. Route optimization software, GPS tracking, and data analytics help companies make informed decisions. By using data and technology, companies can minimize the chances of failed first attempts and ensure efficient order time window management.

Tools and Platforms

Several tools and platforms are available to assist logistics companies in their efforts to improve first attempt delivery rates. Consider exploring solutions tailored to your specific needs. LogiNext is one such software which reduces reattempted deliveries.

Common Challenges and Solutions

Challenges can arise when implementing order time windows, such as unexpected traffic delays or customer scheduling conflicts. The key is to develop contingency plans and communication strategies to mitigate these challenges.

If you’re ready to boost your first attempt delivery rates and implement effective order time windows, reach out to LogiNext solutions. We’re here to help you navigate the logistics landscape, optimize your operations, and enhance your customer satisfaction.

Conclusion: In the competitive logistics industry, the First Attempt Delivery Rate is more critical than ever. A high success rate not only reduces operational costs but also keeps customers happy. By incorporating Order Time Windows into your logistics strategy, you can create a winning combination. These time windows offer predictability, efficiency, and increased customer satisfaction. They pave the way for a smoother delivery operation and reduced costs, making your logistics business more profitable and competitive. So, remember: combining a focus on improving first attempt delivery rates with the strategic use of order time windows is the way forward for the modern logistics industry.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

 

fleet real-time
Global Logistics, Global Trade Daily

Take Control of Your Fleet With Real-Time Fleet Tracking Solutions

Leave a comment

Are you in the business of delivery service, working in a transportation company, or are assigned the task of managing field service operations? You can certainly relate to the importance of having real-time fleet tracking solutions in place. Managing your fleet operations in a cost-efficient and organized manner is crucial. For those still not clear on how real-time fleet tracking solutions can help your business, let’s understand the impact it can create. And then learn how you can find the perfect solution for your business requirements. 

Impact of real-time fleet tracking solutions-

Fleet tracking solutions have helped the transportation and logistics industry get complete visibility of fleet operations. However, that’s just the beginning. We deep dive into compelling reasons for the importance of real time fleet tracking solutions. 

Improved Fleet Efficiency: What’s the biggest expense factor in handling fleet operations? Fuel costs. Studies have stated that 60% of businesses have reduced fuel costs by 10% which has led to improved fleet productivity by 20%.

Improves Driver Safety: Ensuring your drivers are happy and safe is of paramount importance in this driver-shortage economy. The use of real-time fleet tracking software enables tracking of driver behavior, which leads to a reduction in the number of accidents while promoting responsible driving habits.  

Reduces Maintenance Costs: As real-time fleet tracking software updates vehicle data, it also keeps track of maintenance to avoid major repairs or unexpected breakdowns. This can help businesses save between 20-30% of costs related to maintenance expenses. 

Enhances Customer Experience: Not only will your dispatchers enjoy real-time vehicle visibility, but customers can also now track orders in real-time. The end result is improved customer satisfaction, building brand trust, and ensuring returning customers.

Improves on-time delivery: Fleet tracking solutions come with features such as route planning and route optimization. This helps your dispatcher find the best routes to serve customers, reducing fuel costs and improving fleet mileage. A report for fleet technology trends showed that 96% of businesses enjoyed a positive ROI with fleet tracking solutions. 

Now that you understand how real-time fleet tracking solutions can help scale your operations and have a positive ROI, let’s dive to find how you can harness the maximum benefits by finding a suitable fleet tracking solution.

Real-time updates: Before finalizing your ideal real-time fleet tracking solution, take a demo to find how accurate and up-to-the-minute data can be showcased. This will help you find your ideal solution based on the type of requirement you need for your operations.

Simple User Interface: A simple and white-labeled solution will be crucial to help the team and end-user with real-time tracking visibility. 

Integration Capabilities: Always check whether your current software and applications can integrate with the new fleet tracking solution. Whether it be for Email, SMS, IVR, WhatsApp, Carrier, or other integrations- check the integration capabilities. 

Customized Reporting: Check with the fleet tracking solutions provider on whether they can help reporting in certain ways your business would like to operate. Ensure there is detailed reporting available on driver behavior, driver performance, vehicle maintenance, etc. 

Customer Support: Finally, any solution can become a failure if a proper understanding of the software is not clear to your team. Hence, it’s a crucial need for an excellent customer support team to assist with whatever challenges the team faces.

Real-time fleet tracking solutions are no longer just a luxury, but a necessity in today’s competitive market. Hence, investing in top-rated fleet tracking solutions such as LogiNext can help take complete control of your fleet operations. It will help reduce operational costs, improve driver safety, and enhance customer experience. With all three key factors covered by choosing the right real-time fleet tracking solution, you can be assured your business will grow exponentially. 

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

 

fraud workhound shippers logistics management
Global Logistics, Global Trade Daily

Maximizing ROI with Transportation Management Software: Understanding Features and Benefits

Leave a comment

The post-COVID world of logistics and supply chains has seen drastic changes. Keeping those in mind, you are probably no stranger to the constant evolution of transportation management software (TMS) and its impact. These days, supply chain businesses are pushing the boundaries of their freight networks with the help of some seriously advanced TMS software. Studies have showcased that Best transportation management Software features can give you an 8% return on investment (ROI), but hold on tight because the right software could go above and beyond that.

Speaking of savings, here’s a stat: Transportation management solution features have been known to reduce the time spent on tracking and tracing inquiries by a whopping 60%! Now, that’s some serious efficiency right there.

As we sail through changing times, with e-commerce booming left and right, the pressure’s on for retailers and supply chain leaders to up their game. And that’s not all – we’ve got sustainability in the spotlight too.

There are new government schemes that are passed with talks about electric vehicles and charging stations buzzing around. We are surely in for a wild ride that will ensure smoother operations in the supply chain. So, what’s the secret sauce? It’s all about strategic supply chain management. You’ve got transportation management software in your corner, but here’s the catch – it’s only as good as the magic it weaves through its features. 

Adapting to multi-route delivery: Can you guess what’s the most preferred TMS functionality for users? Its predictive estimated time of arrival (ETA). Without ETA knowledge, your delivery operations can become daunting. We’re talking about upset customers, restocking delays, and the whole downward spiral of operations. Every move matters, especially when you’ve got deliveries and pickups spread along the route. A transportation management system helps you find the most fuel-efficient paths, lowering operation costs by 25-30% annually.

Fewer miles = Lesser spend on fuel = Cost Saving = Rise in ROI

Unleashing the power of data analytics: The use of data is crucial to enhance ROI using TMS. It helps you access performance data like the use of owned-fleet vs outsourced fleet. Find bottlenecks in operations, details related to delivery operations, inventory management, and more. When you make decisions based on data, you can be assured of raising above your targets. 

Data Analytics = Cost-effective decisions = Optimized Processes = Better ROI

Automating delivery management: Finding the right balance between shippers and carriers is essential for seamless logistics operations. Ensure maximum capacity storage for shippers. While carriers ensure maximum deliveries are completed with minimum fleet requirements. The use of automated delivery management helps to adapt to current trends and fluctuating economic conditions. Additionally, transportation management software helps with compliance and documentation. This helps avoid penalties due to missing or expired documents and reduces manual paperwork that complies with enhanced ROI.

Maximum Storage Capacity = Lower Fleet Utilization = Rising ROI

Streamlining last mile operations: The use of a modern and advanced TMS ensures a plan to avoid disruptions and sail through any issues that may arise.  With a transportation management system and real-time visibility, you’ve got the tools to smooth out those last-mile wrinkles. The result? It improves delivery times, results in happier clients, and boosts ROI. This helps the leaders to boost the efficiency of last-mile operations.

Real-time Visibility = Improved Delivery Time = Happier Customers = Boost ROI

Planning for order returns: Delivering the parcel to the customer’s doorstep is not the end of the customer’s life cycle. Managing order returns is another headache that most companies fail to optimize. The use of modern transportation management software can reduce annual order return costs by up to 5%. In a world of ever-shifting markets, communication is the glue holding it all together. Add real-time alerts and notifications to the mix and ensure streamlined operations to enhance your ROI.

From the first mile to savings on order returns, it’s a data-driven symphony that’s transforming the supply chain game. The use of advanced TMS functions helps improve throughput and efficiency while deriving a stronger ROI. A transportation management system will not only streamline operations but helps improve ROI to new heights, leading your business to scale uncharted heights.

Summary

This blog focuses on key features and benefits offered by transportation management software. The benefits are tied up with the key metric C-level executives look for when purchasing any logistics software- Improved ROI. 

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

 

customer
Global Logistics, Global Trade Daily

How Can Electronic Proof Of Delivery (ePoD) Help Improve Customer Experience?

Leave a comment

Customer satisfaction has become a crucial point for businesses to ensure exponential growth. One of the often overlooked aspects of ensuring a delightful customer experience is managing proof of delivery. Having Proof of Delivery (PoD) showcased that the item has been successfully delivered to the customer. At present, there are two types of proof of delivery- Paper-based and electronic-based. The paper-based proof of delivery has become outdated since it has become a challenge to get them uploaded. Modern businesses have turned to electronic proof of delivery (ePoD) as it can seamlessly upload data to servers in real-time. 

Global spending on digital transformation was about $1.8 trillion in 2022 and is predicted to increase to $2.8 trillion by 2025. -Statistica

4 Major Challenges of Managing Proof of Delivery for Businesses:

  1. Inaccuracies and Errors: Paper-based proof of delivery systems are prone to inaccuracies and errors. Hard-to-understand handwriting, missing or misplaced documents, and data entry mistakes can lead to delivery discrepancies. As per our records, 90% of logistics companies experience issues with manual proof of delivery systems, leading to errors in delivery confirmation.
  2. Delayed Information: In a world where real-time information is crucial, paper-based PoD systems have become dead. Information about successful deliveries often lags, making it challenging for businesses to provide customers with up-to-date delivery status. This delay leads to customer frustration and dissatisfaction during the delivery process.
  3. Lack of Visibility: With traditional PoD systems, businesses have limited visibility into the delivery process. They cannot easily track the location of their delivery associate, monitor delivery progress, or provide customers with accurate estimated arrival times. This lack of transparency results in poor customer experiences.
  4. Manual Documentation: Traditional PoD systems require the physical handling of paper documents, which is not only unsustainable but also time-consuming. Sorting, filing, and storing paper records can be a logistical nightmare, and it increases the risk of document loss or damage.

Advantages of Adopting Digital Proof of Delivery

Now that we’ve explored the challenges, let’s shift our focus to the game-changing advantages of adopting electronic proof of delivery:

  1. Real-Time Tracking and Visibility: ePoD solutions offer real-time tracking and visibility into the entire delivery process. Real-time tracking allows businesses to monitor the location of delivery personnel, enabling them to make informed decisions and provide customers with accurate delivery ETAs. This enhanced visibility helps businesses keep their customers in the loop and manage their expectations effectively.
  2. Reduced Errors and Discrepancies: By eliminating the need for manual data entry and paper documentation, ePoD systems significantly reduce errors. Digital signatures, barcode scanning, and photo capture capabilities ensure accurate and tamper-proof proof of delivery. This accuracy enhances trust and minimizes disputes with customers. Digital proof of delivery helps with audit trails, giving businesses complete visibility of each delivery.
  3. Instant Confirmation and Notifications: Electronic proof of delivery enables instant confirmation and notifications to customers. Once a delivery is completed, customers receive notifications via SMS or email, confirming the successful delivery of their orders. This real-time communication enhances customer satisfaction and trust in the business. It also eliminates claims of non-deliveries, especially of high-value orders by 100%
  4. Environmental Sustainability: Going digital with electronic proof of delivery contributes to environmental sustainability. It reduces the consumption of paper and minimizes the environmental footprint associated with traditional documentation methods. Businesses that adopt digital proof of delivery can position themselves as eco-friendly and socially responsible.
  5. Improved Efficiency and Productivity: ePoD solutions are usually covered under delivery management software. This helps streamline the entire delivery process, from route optimization to electronic document management. This leads to improved efficiency and productivity for delivery teams. As per our records, businesses that have implemented ePoD systems have experienced a 70% increase in delivery efficiency.

Electronic proof of delivery is a game-changer for businesses looking to enhance the customer experience. By addressing the major challenges associated with traditional paper-based systems we wanted to bring light to what customers would miss out on in today’s competitive marketplace.

The use of advanced delivery management software that offers real-time tracking, instant alerts, and notifications. EPoD solutions provide a win-win situation for both businesses and their customers. Embracing digital proof of delivery not only improves operational efficiency but also helps twofold customer loyalty and satisfaction in an increasingly competitive marketplace.

Summary

This article discusses the major challenges of managing proof of delivery for businesses, and how electronic proof of delivery (ePoD) solutions can help businesses improve customer experience.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

 

logistics software
Global Logistics, Global Trade Daily

10 Factors to Consider When Choosing a Logistics Management Software

Leave a comment

Logistics management is critical in today’s fast-paced corporate setup for streamlining the supply chain and guaranteeing seamless operations. As an organization’s logistical requirements keep rising, it becomes clear that manual methods and legacy systems hamper progress. The solution is to invest in reliable logistics management software (LMS). In this blog, we give you ten critical aspects to consider when choosing the best logistics management solution for your organization.

Q.  Can the logistics management software empower my organization to scale operations effortlessly?

Solution: Check the software’s Scalability and Flexibility: A LMS that can fit your current requirement but has no option to grow, would be a waste of resources. Hence, to accommodate growth,  scalability, and flexibility are key to future-proofing your logistics operations. An ideal logistics management solution should adapt to your evolving requirements, allowing you to add new features, and users, and integrate with other business systems seamlessly.

Q. Can the logistics management system seamlessly bridge gaps between departments, eliminating silos and increasing collaboration?

Solution: Look for Integration Capabilities: The ability of the software to interconnect with multiple departments will ensure smooth data flow between various departments and external vendors. Always look for solutions that can integrate with your existing Enterprise Resource Planning (ERP) systems, warehouse management software, and transportation management systems.

Q. How to make reports to inform top management to make easy decisions to steer the company towards unmatched efficiency?

Solution: Ensure Real-time Visibility: Having real-time visibility into your logistics operations will help top management with decision-making and mitigating potential disruptions. A reliable LMS solution provides comprehensive tracking and reporting features. This will enable you to monitor inventory levels, shipment status, and delivery times at any given moment.

Q.Can logistics management solutions foster quick adoption across departments, bringing the entire organization on board without any hassle?

Solution: Check for a user-friendly Interface: A user-friendly interface is critical for widespread adoption within your organization. Employees who are not trained in handling complex software may become resistant to its use, hampering workforce productivity. Through its user-friendly interface, the right logistics management solution simplifies workflows, minimizes errors, and saves critical time.

Q. Does logistics management software have ironclad security measures to protect my valuable logistics data from cyber risks?

Solution: Check for Security and Compliance: The sensitive nature of logistical data demands stringent security measures. Ensure that the software meets industry-leading security and compliance standards. Role-based access control and data encryption protect your data from potential attacks.

Q. Can a logistics management system offer power analytics to make data-driven decisions, leading to continuous process improvements and competitive advantages?

Solution: Test Analytics and Reporting: Data-driven insights are critical for identifying areas for improvement and optimizing logistical procedures. Look for software with powerful analytics and reporting capabilities that will enable you to acquire useful business intelligence from your logistics operations.

Q. Will the logistics management software provider offer employees a dedicated support team  through the software’s implementation and usage

Solution: Check for Customer Support and Training: Implementing new software presents obstacles and strong customer support may make or break the process. Choose a logistics management solution vendor that provides comprehensive training and continuous assistance to enable a smooth transition and full use of the system’s capabilities.

Q. How good is the logistics management system with flexibility requirements based on data-on-the-go?

Solution: Ensure Mobile Accessibility: In a mobile-first environment, the ability to access logistical data on the fly can have a substantial impact on decision-making and responsiveness. Logistics management software that includes a mobile application allows your team to stay connected and make key decisions from any location at any time will be crucial for business success. 

Q. The investment cost of a logistics management solution is high, how to convince the top management to bring about the change (digitize operations)?

Solution: Measure cost-effectiveness: While investing in a logistics management system is a vital step toward optimization, the return on investment (ROI) must also be considered. Look for a solution that strikes the perfect combination of price and features, resulting in long-term savings and increased productivity.

Q. How to choose the right logistics management software?

Solution: Check Industry Reputation and References: Finally, before making a selection, look into the software provider’s reputation and get recommendations from other companies that have used the same solution. Positive feedback and success stories from other firms instill trust in the software’s capabilities. This will ensure you embark on your transformative journey with the utmost confidence.

Conclusion

Choosing the best logistics management software is an important decision that affects the performance and effectiveness of your supply chain operations. Whether you want to convince the top management or at the top level, you must invest in a solution that optimizes logistical processes, streamlines operations and boosts the organization’s competitiveness. By taking these ten crucial factors into account, you can be assured to find your ideal logistics management solution. Remember that the right software is more than a simple tool; it is a driver of progress and growth in the fast-paced world of logistics management.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

transportation
Global Logistics, Global Trade Daily

Top 5 Benefits Of Choosing The Best Transportation Management Software To Improve Business KPIs

Leave a comment

As the orders placed by customers keep rising, the need for the best transportation management software (TMS) is still present. In today’s age, efficiency, and customer satisfaction are the top priorities most businesses are looking for. The use of a reliable transportation management system will be crucial to propel your business to newer heights. Let’s break down the top five benefits of choosing the best TMS for your meet business KPIs.

  1. Better Customer Service: Do you recall the time when we used to pace by the door, impatiently waiting for the order to reach your home? Well, these would be history if you can choose the right transportation management software. Studies show that businesses utilizing an efficient TMS experienced a remarkable improvement in on-time delivery, reducing delays by up to 35%. Imagine the smiles on your customers’ faces when their orders arrive promptly, leading to increased trust and loyalty. A happy customer will lead to a returning customer, meaning increased revenue.
  2. Tracking Deliveries: We all have experienced the anxiety of wondering where our package is and when it will arrive. The same is for your customers when they can’t track their orders. By implementing the best transportation management system, you can easily remove these hurdles. TMS-equipped businesses reported an impressive 60% reduction in “Where’s my order?” calls. That’s right – real-time tracking allows both you and your customers to monitor shipments, giving everyone peace of mind and reducing unnecessary inquiries.
  3. Supply Chain Visibility: Ask any dispatcher, “What does he need as a wish to streamline logistics?” Almost 87% have stated the need for a crystal ball to offer real-time visibility of the goods. Well, C-level executives cannot offer them a crystal ball but offer the next best solution- Transportation Management Software. More than 73% of companies have switched to the use of a TMS to enhance their supply chain visibility. This bird’s-eye view allows you to spot bottlenecks, optimize routes, and make informed decisions, leading to a smoother and more efficient supply chain. 

  4. Accurate Order Fulfillment: Have you ever faced incorrect order delivery due to manual error? It’s frustrating for both- The dispatcher and the end customer. The best transportation management system will offer 99% order fulfillment. By automating processes like inventory management, and order assignment, you can significantly reduce manual errors, resulting in happier customers and lower returns. 
  5. Minimal Documentation: When surveying the most annoying part of logistics, there was a clear winner- Paperwork. The use of a TMS can significantly reduce documentation efforts by 45%. Automated data entry, electronic proof of delivery, and streamlined invoice processing help reduce documentation needs. Your team can bid farewell to mountains of paperwork and focus on more value-added tasks.

By choosing the best transportation management software for your business, you can guarantee improved logistics operations. Logistics operations should not just be focused on getting items delivered from point A to B. It’s about getting them delivered faster, safer, and with maximum customer satisfaction. Investing in a robust transportation management system will offer better customer service, track deliveries, streamline order fulfillment, enhance visibility, and reduce paperwork.

Summary

In this blog, we have stated the top 5 benefits of choosing the best transportation management software to help your business grow exponentially by meeting every KPI.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

 

payment
Global Logistics, Global Trade Daily

3 Ways Payment Automation Helps Build a Robust Revenue Model For Logistics Operations

Leave a comment

The transportation and logistics industry faces a myriad of challenges that impact their business operations. Rising costs, driver shortage, and inefficient operations have a major impact on helping organizations meet revenue targets. One of the major challenges that easily gets unnoticed is maintaining a healthy cash flow. The use of highly configurable Logistics Management Software can help the company meet the need for speed to display payments and get paid. As per Gartner, over 50% of the global midmarket and large enterprises will deploy procure-to-pay suites by 2025.

In this blog, get a detailed explanation of how different personas like DHL, FedEx, Mcdonald’s, KFC, Amazon, and Uber, to name a few,  benefit from a robust revenue module. 

  • Rules-based Costing Charts For Shippers- 

By using logistics management software, the business can set separate rate charts for each shipper. The dispatcher can set the rate profile for different shippers and define the service area. They can easily create multiple rate profiles for delivery types. For example, express delivery, standard delivery, 2-day delivery, special delivery, etc.  Additional costs that can be incurred during delivery can include-

  • Set rates for handling fees
  • Location-based fees are based on wait time, load, and unload time
  • Any miscellaneous/ custom fees
  • Surcharge
  • Insurance
  • Cancellation fees
  • Reattempt fees
  • Discounts 

By supplying these details, the system will automatically help calculate prices for different service types and cost to customers for shippers. This automated calculation will remove manual errors and streamline shipping payments for seamless deliveries for all your shippers under one platform. 

  • Optimizing Costs For Carriers- 

Whether you are using owned fleet or third-party service providers, timely payments to carriers are of utmost importance. They can be the source that might have to be properly studied to ensure efficient utilization of the fleet for deliveries. But how can the cost be calculated to ensure delivery is assigned to the best carrier?

Basic Cost- This will calculate the base rate of operation, which is combined with rates based on distance, weight, volume, and pooled milestones. This gives insight into the actual fleet cost.

Basic Cost= Base Rate + Rates Based On (Volume+ Weight + Volume + Pooled Milestone)

  • Surcharge fee that includes: Fuel surcharge, Zone surcharge, and Surge timings
  • Cash handling fees on completion of milestones
  • Assign handling fees based on skill sets offered 
  • Location fees
  • Insurance
  • Cancellation fees
  • Reattempt fees
  • Taxes on milestone completion

By computing all the costing, the operations managers can get detailed information on delivery in the reports and analytics section. This will help the team understand the best carriers which can be assigned for specific types of delivery. And this will relate to cost savings for the dispatcher. 

  • Daily Driver Payments Updates- 

One of the best ways to retain drivers and improve fleet efficiency is by offering them incentives. For example, the business can incentives drivers for handling delivery during surge hours or holiday seasons.

Using this policy, the dispatcher can set rate profiles for deliveries associated with every delivery associate. Similar to carriers, the driver rate profiles can be created using logistics management software to ensure seamless delivery. The drivers using the driver app can be easily notified daily to keep track of their incentives. 

A leaderboard can easily be generated to keep drivers motivated to outperform their counterparts. With bonuses and incentives easily integrated and calculated, drivers get real-time updates and remain informed about the payments- offering complete transparency regarding their payments. 

This helps the organization to retain drivers, create an efficient fleet to ensure on-time delivery. As the calculations can be handled by the logistics management software, there is no longer any need for manual intervention to calculate the payments. This will future help the organization reduce operational costs as they will be saving costs for additional resources or third-party integrations to get the job completed. 

Additionally, modern logistics management software also can integrate with digitizing payments by integrating with QR payments or via PoD payments to avoid cash collections and go fully digital. This helps remove additional human intervention at warehouses/ hubs, ensuring no gaps in payment collection. Payments Source reports that 92% of electronic invoices are paid instantly as compared to 45% of paper invoices.

The use of logistics management software that can account for payment history, track dispute details, and automate the collections process will enhance the relationship between buyers and suppliers. Companies that use electronic or software invoicing see a significant reduction of up to 49% in delayed payments and a 37% reduction in failed payments. By adopting logistics management software, organizations can also speed up their payments, helping the team to focus on other areas, and helping elevate customer experience.

Summary

This article discusses how the use of logistics management software can help  businesses build a robust payments module that can optimize costs for shippers, carriers, and drivers. This will help your organization beat competition and focus on other key areas to enhance customer experience.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

 

customer
Global Logistics, Global Trade Daily

5 Ways To Deliver Unparalleled Customer Experience For Last Mile Delivery

Leave a comment

We all have a favorite restaurant or fast food chain that we like to keep ordering from. Have you wondered what makes you return to the same restaurant/ fast food chain? Besides the food taste, quality, customer experience is the missing part of the puzzle. 

For example: You want to order burgers and fries from a restaurant. 

If the outlet offers you real-time Pre order ETA, you would be more likely to choose that restaurant/ outlet. As of 2023, more than 47% of dealers have a pre-order ETA on their website/app- Leadbox

Once the order is placed it updates the following- 

The order is being prepared → handed to the delivery driver → finally the driver will reach your doorstep within a certain ETA. 

All this information about keeping your customers updated about the orders enhances the brands trust and loyalty. If there is any breakdown observed in this flow, the customer will keep calling the restaurant, resulting in annoyed customers, poor rating and lower chance of retaining the customer. 

With rising orders per day, every restaurant owner/ manager should look to invest in a delivery management software. Customers are willing to pay 13- 18% premium price to receive premium customer experience, shows a PwC report.

These are the five ways you can ensure to deliver a seamless customer experience for last mile deliveries.

  • Real-time Tracking Information- As per modern business requirements, customers want complete transparency of their deliveries. Delivery management software will help customers monitor their order progress (at every stage). This allows them to plan their day accordingly, boosting customer experience and reducing anxiety about delayed deliveries. With tracking links, brands can also advertise their products with offers and coupons for future orders, to ensure customer retention. 
  • Automated Notifications- Having the customers notified about their orders is crucial, especially for last mile delivery. A restaurant that can offer delivery details like order confirmation, preparation time, order dispatch and ETA’s on delivery will be more likely to get return customers on their platform. The notifications can be sent via email, SMS or in-app notifications to keep customers updated throughout the delivery journey. 
  • White Labeling on Orders- White labeling is the process of having a brand profile being displayed for products/ services offered by other entities. When a customer places an order from a particular brand, having the delivery details mapped with the same brand ensures seamless communication. There’s no longer any confusion on the customers mind on who’s getting the orders delivered.
  • Complete Visibility of all Drivers- Whether using 3rd-party carriers, or own fleet, providing customers with driver visibility is of utmost importance. The ability to assign drivers dynamically based on proximity and delivery type will ensure smoother deliveries. The use of a delivery management software will help with auto-order allocation and the fastest routes to get customer orders delivered. 
  • Proof of Delivery- Once the order is successfully delivered, capturing delivery timestamps, photos or customer signature helps resolve delivery related issues. This can be shared with the customers as a proof of delivery, ensuring complete transparency in delivery.

Offering customers real-time tracking details, alerts and notifications, white labeled deliveries, proof of delivery and driver visibility in a single screen is the perfect recipe for unparalleled customer experience for last mile delivery.

This enhances customer retention, improves customer loyalty and revenue. The use of delivery management software will give additional benefits like route planning and optimization, seamless integration with 3rd-party systems and insights to delivery performance. Solutions such as LogiNext Mile can be your perfect partner for seamless last mile delivery. 

Summary

This blog enlightens about the most important piece of the puzzle in modern deliveries- Customer Experience. Learn about the 5 ways delivery management software helps with a seamless customer experience.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!

Matt Murdock is Technical Writer at LogiNext Solutions
LogiNext Solutions is a delivery automation company

 

on-time delivery
Global Logistics, Global Trade Daily

Exposed: The Truth Behind On-time Delivery

Leave a comment

How is the world adapting to the use of technology to get its order delivered? The use of online platforms to get orders delivered has seen a drastic rise. As per reports from McKinsey, the global market has doubled its share following the pandemic. Showcasing a growth of over 8%; user-friendly apps, and enhanced tracking experience, coupled with consumer expectations have made the online buying experience much smoother. 

In an interview with Wall Street Journal, DoorDash COO explained, “The last mile delivery is a cost-intensive business that is low-margin and scale driven.” Businesses should give proper thought to investing in a delivery management system to ensure seamless operations. So whether customers place orders from an eCommerce platform or their favorite food ordering app, faster delivery is what all customers want.

How are businesses ensuring orders get delivered on time?

Major players have turned towards technology to handle their deliveries. By automating their delivery management system, businesses have ensured to meet customer demands. One of the key aspects that help with on-time delivery is Auto Allocation. This helps businesses meet customer expectations of 10-minute, 30-minute, same-day, and next-day delivery. 

How is Auto Allocation helping enterprises with faster delivery?

Auto Allocation or Auto Assignment is the process of handing orders directly to a delivery associate (it can be its own fleet of 3PR Carriers). If the business uses its own fleet as well as carriers, the delivery management system allows it to set a priority to whom the orders are to be assigned.

Time Window

This is the main pillar for consideration when auto-assignment is used for order assignment. Different types of the time window to be considered during order assignment includes-

Order Pick-Up Time Window: This functionality gets the order assigned to the driver only if the driver can pick up the delivery within the set period. Else, the order will be assigned to another driver. 

Order Delivery Time Window: This functionality calculates if the delivery associate can get the order delivered within the set time frame, or else it will look for other drivers.

Order Preparation Time: Want to enhance the ETA calculations of your orders? Order preparation time can be added to ensure drivers can be assigned only after a set period to ensure the order is delivered hot and fresh.

Future Service Time Window: This functionality is ideal for the quick commerce industry wherein it allows the assignment of drivers in a future service time window. For example, if an order is created at 10:00 AM, drivers can be assigned for a later delivery duration window of 1:00 PM- 2:00 PM.

Minimize Time and Distance: This allows the delivery management system to assign drivers to fulfill orders at the earliest (within the service time window) to be assigned first.

Fleet Sharing During Peak Hours: To enhance fleet efficiency, the parent branch can allow fleet sharing with its child branches. What this ensures is that if one of the branches faces higher order requests, carriers from other branches can help meet on-time delivery requirements.

Defining Service Radius: A service territory radius can be set up (in Kms) to assign drivers for specific deliveries. This allows the delivery management system to assign drivers mapped to the defined service area. 

Empowering Drivers To Accept/ Reject Orders

When using a delivery management system, giving the drivers the ability to accept and reject orders is a must. This will not enforce drivers to carry out deliveries which they are not keen to carry out.

Accept/ Reject Order Timeout: This enables the time in seconds the delivery associate gets to accept or reject the order. Businesses can set the value of 15 seconds, 30 seconds, 45 seconds, and 60 seconds to accept or reject the order.  

Maximum Attempts Allowed: This helps define the maximum number of times a delivery associate can reject or take no action on an order. Once the number of attempts is exhausted, the orders must then be manually assigned to get the item delivered.

Broadcasting orders: If orders are not assigned to delivery associates on the first attempt, the orders can be broadcasted to multiple delivery associates. The delivery associates targeted will be the ones that can get the order delivered within the set timeframe. 

Intransit Delivery Associates: This allows the delivery management system to assign orders to delivery associates who have already been assigned orders. The orders would be assigned to drivers following the same delivery route. This additionally ensures efficient fleet management.

Skill sets: One of the most overlooked concepts during the auto-assignment is the ability of the driver to fulfill the delivery with maximum customer experience. For example, when you order an ice cream, on delivery, it should still be in the solid state. No one wants melted ice cream delivered. To avoid this, skill sets come into play. Drivers that have specialized carrier bags/ specialized compartments in the vehicle for delivery must be considered.

Carrier Integration

For those not having their own fleet or using a hybrid fleet, carrier integration can be the best solution to meet faster and more efficient delivery. The carriers too can be assigned based on service time window, and ability to get the delivery done in the fastest and most cost-effective way. Multiple carriers can be integrated and the best carrier based on priority, cost-efficiency, travel distance, and skill sets can be assigned to ensure faster delivery. 

Driver Assignment Based on Behavior Patterns

This functionality helps the delivery associate to define parameters to reward or penalize delivery associates based on their driving patterns. For example, if a delivery associate or carrier is assigned orders multiple times. If they keep rejecting, the delivery associate or carrier can be deprioritized. Additionally, the delivery associate/ carrier can also be removed from the auto-assignment list to enhance fleet efficiency. Additionally, if drivers get orders delivered on-time and handle multiple deliveries, they can be incentivized accordingly. The whole experience can be gamified and displayed in the leaderboard on the driver app. 

Enhancing Customer Experience

A delivery management system additionally helps with real-time tracking URLs, alerts and notifications, and payments (cash on delivery, payment gateways on delivery). This keeps the customer updated on the order status. Branding profiles can also be sent out via tracking links that showcase discounts or offers. So along with faster delivery, you can be assured to enhance customer experience with an emotional recall/connection.

All these factors are considered when a delivery management system undertakes order auto allocation. This complex operation can be easily handled by technology, reducing manual intervention and errors, and leading to faster deliveries. The last-mile delivery can be daunting and the only way to avoid discrepancies is by automating and digitizing the delivery operations. Empower your deliveries by switching to LogiNext’s delivery management system. Enjoy the benefits of Auto Allocation, Route Planning and Optimization, Carrier Integration, etc., to ensure faster deliveries.

Summary

 This article focuses on the importance of investing in a delivery management  system for faster delivery. It breaks down the auto order allocation working in logistics operations and how it eventually helps enhance customer experience.

Author Bio

Matt Murdock works for a leading SAAS-based platform called LogiNext Solutions. Where he helps businesses optimize their logistics operations and improve their delivery performance. With a passion for innovation and technology, Matt is always looking for new ways to streamline logistics processes and enhance customer experiences. In his free time, he enjoys writing blogs based on his experience in the logistics industry. Happy reading!