COVID has impacted every aspect of our personal and professional lives. Businesses across different industries and verticals are adjusting their strategies and day to day processes in an attempt to make the best of this unprecedented moment. For this reason, different types of technology have become more prominent as they allow businesses and professionals to maintain the pace of business in light of how COVID has transformed the way we work.
A recent survey from the National Bureau of Economic Research shows that half of Americans are currently working from home. Along with these changes in work come new challenges regarding problem-solving, engagement in work tasks, and productivity. But as the trend of working remotely is here to stay – especially for Dev teams, for whom this was already somewhat the norm. In fact, in a recent IBM survey, 80% of respondents want to work remotely occasionally, and over 50% want to work from home primarily.
In particular, businesses within the logistics industry need to be able to address the logistical issues of keeping employees safe and aware of the risks, as well as maintaining internal operations so that business can continue. Here are three tips and suggestions for technology and process shifts that can help logistics businesses continue operations through COVID.
Large Scale Consent with COVID Waivers
As employees at all levels of the supply chain continue to work, and as plans to reopen the office are being built out, there needs to be a way to keep everyone safe and healthy. This involves letting employees know about risks associated with COVID. Using liability waivers – legal agreements that must be signed before a particular activity is undertaken – can be a good solution for this. But rather than use pen and paper contracts (which require face to face contact) or traditional eSignature (that does not scale, especially when there is a high volume of signers), consider one-click contracts. They allow for rapid and seamless acceptance and still carry the same legal weight as a normal contract. They can also be accepted via text or email.
Use Clickwrap to Present Standard Agreements
Because of COVID, businesses are seeking ways to improve their current processes by cutting down on the time or money spent completing them. When it comes to contracts, many use pen and paper or eSignatures to send agreements and collect acceptances. However, these old processes have no place in this new world. One solution is to use clickwrap agreements to present your standard agreements, or market terms. A clickwrap agreement removes the necessity of signing and replaces it with a box or button that users can check or click to signify acceptance. That way, there is no need for face-to-face contact, and contracts can be executed remotely as necessary.
With the changes in business priorities, logistics teams will no longer have the bandwidth for some repetitive tasks that previously received a lot of attention. Instead of hyper-focusing on them or ignoring them altogether, automate those processes so you have time to focus on others. Workflow and Content Automation (WCA) is a growing category of technology that businesses should leverage. After identifying the repetitive processes, WCA enables you to identify high volume, low-value transactions and automate the document workflow associated with them such as implementing clickwrap agreements. This includes standardized agreements like terms and conditions, privacy policies, and NDAs.
As these constant changes require businesses to make changes to their current internal processes using technology that helps them adapt better to the ongoing circumstances. Using clickwrap agreements can help significantly reduce the amount of contact between transacting parties. It can also be a massive internal lift as it helps with workflow and content automation, thereby enabling you to reduce repetitive processes. Finally, using COVID liability waivers that scale with your business is a sophisticated way to ensure that your business minimizes physical contact and protects its best interests in this new world.
Brian Powers is the founder and CEO of PactSafe and a licensed attorney. As the CEO, Brian leads the strategic vision of the company’s high-velocity contract acceptance platform. Prior to founding PactSafe, Brian’s law practice focused primarily on representing the transactional needs of tech companies. Brian is a frequent speaker, instructor and author on topics ranging from clickthrough contract acceptance to privacy-related consent management.