‘Tis the season for giving and returns. UPS released information today confirming National Returns Day will return with a vengeance, as seen over the last seven years of year-on-year increases. According to the report, an estimated 1.9 million returns in the form of packages are expected. This number represents a 26 percent increase from last year’s National Returns Day.
“For retailers, a seamless returns process is essential to keeping and growing business,” said Kevin Warren, UPS chief marketing officer. “We proudly offer businesses of all sizes – from global players to small and medium-sized merchants – the sophisticated returns services that today’s consumers demand.”
As part of its Pulse of the Online Shopper study, UPS confirmed that the returning process plays a major role in their likelihood of using a retailer again. In fact, 73 percent of online shoppers confirmed the returns experience impacts potential business.
As e-commerce continues to establish its position in consumer patterns, UPS stays one step ahead of the trends by offering a plethora of fast, reliable, and convenient delivery (and return) options for consumer products. Among these options include the 14,000+ UPS Access Point® locations found at UPS Access Point® locations found at Michaels, Advance Auto, CVS Pharmacy and The UPS Store® locations and the 36,000 drop boxes for smaller packages.
Additionally, UPS customers have an added option of having a UPS driver come to them as long as a return label is ready to go. UPS boasts a network of over 4,800 locations fully equipped and ready to assist customers with all of their full-service packing, shipping and return needs.