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THAT BUZZING IS THE SOUND OF FREEDOM: THANK THE DEFENSE INDUSTRY FOR THE RISE OF DRONES IN LOGISTICS AND TRANSPORTATION

drones

THAT BUZZING IS THE SOUND OF FREEDOM: THANK THE DEFENSE INDUSTRY FOR THE RISE OF DRONES IN LOGISTICS AND TRANSPORTATION

The demand within the global drone logistics and transportation industry is rising at a stellar pace in recent times. The need for aviation and military drones has created a juggernaut of possibilities for growth within this market. Moreover, new applications of drones have come to the fore across several industries. This trend has paved way for increased investments to flow into the global drone logistics and transportation market.

That’s the conclusion of a recent review by Transparency Market Research (TMR), which decoded some of the leading factors pertaining to the growth of unmanned aerial vehicles (UAVs). According to TMR, the importance of aerial inspection of terrains for a multitude of industries has driven market demand. Technological enhancements in the structuring and functionalities of UAVs have additionally impelled demand.

The TMR review is not confined solely to logistics and transportation, as it also delves into the relevance of drones across military, aviation, construction and entertainment sectors.

Advancements in Military Technologies. The use of drones in the defense sector has gathered momentum in recent times. The need for increased surveillance and reconnaissance in the military industry has played to the advantage of the vendors operating in the global market. Increasing anarchy among regional territories has also generated humongous demand within the global drone market, which can therefore count on increased revenues in the years to follow.

Use of Drones in Site Inspections. The construction industry has become a haven of new possibilities and technologies. Drones are extensively used to oversee operations in that sector, with the need to inspect terrains and unexplored lands creating a boatload of possibilities within the market.

UAVs in Logistics and Transportation is Looking Up. Recent drone developments in the sector cited in the TMR review include:

-Rising investments in drones by the likes of Amazon, Walmart, Uber, Google, FedEx and UPS are ushering in technological advancements and design innovations.

-Drone strategies being employed by Uber Technologies Inc., Flirtey, Zipline International, Drone Delivery Canada and Matternet. When it comes to just the latter two, Drone Delivery Canada has agreed to serve Moose Cree First Nation communities, while Matternet and Boeing HorizonX Ventures have partnered in drone delivery as well.

-A Beijing-based online business firm, which since 2016 has operated under an agreement to deliver commercial drones in four main regions spread over China, being online to have built 150 drone delivery services in the southwestern Sichuan region by the end of this year.

-The same firm planning to expand to Japan and Indonesia.

-India’s Zomato, which took over the drone startup TechEagle, developing a hub-to-hub transportation service supported by hybrid multi-rotor drones.

The Bottom Line. The revenue index of the drone logistics and transportation market is projected to improve in the times to come. Learn more about this, including industry challenges, at: https://www.transparencymarketresearch.com/drone-logistics-and-transportation-market.html.

More Drone Developments. Speaking of UPS, the Atlanta-based delivery and logistics giant earlier this year announced a series of new initiatives and partnerships aimed at upgrading its global logistics network that includes the expansion of drone operations in the healthcare sector. An initiative to test drone delivery use cases with Henry Schein, a worldwide distributor of medical and dental supplies, will allow UPS to focus on UAVs for one of its key business sectors. A huge factor in these tests will be ensuring successful deliveries of essential healthcare products to destinations where traditional road transport may be less effective or timely, such as remote communities or areas impacted by a natural disaster, according to UPS.

The UPS Flight Forward subsidiary drone business, which was only formed last year, received a highly-restricted air carrier certification from the Federal Aviation Administration (FAA) that allows for approved UPS drones to fly over people, at night and out of the operator’s line of sight. After granting UPS Flight Forward the special certification, the FAA authorized the company to operate a drone delivery program at WakeMed Hospital in Raleigh, North Carolina. Meanwhile, UPS in February expanded its Flight Forward service to the University of California at San Diego Health. That’s the result of another Mountain View, California-based Matternet partnership. That drone program will be used to transport various medical products between health centers and labs, with the drones following predetermined flight paths within visual line of sight per FAA rules. (Matt Coker)

Thank the Military Again. Yates Electrospace Corp. (YEC), whose Silent Arrow platform is bringing disruptive innovation to the heavy payload, unmanned cargo delivery market, announced the design completion and specifications of a wide-body version of its successful GD-2000 cargo delivery drone. With a full-scale, flight-ready version of the latter having been shown off at the Defense & Security Equipment International show in London in September 2019, the coming out for the GD-2000’s bigger sister is set for the July 20-24 run of the Farnborough International Airshow in the UK (coronavirus willing, of course).

Aliso Viejo, California-based YEC responded to real-time demand from U.S. and allied foreign government Special Operators, including the U.S. Army 160th Special Operations Aviation Regiment (SOAR), for the development of the new wide-body craft. It will be 60 percent larger than the standard Silent Arrow GD-2000, with a  2,000-pound gross weight; a 48-foot wingspan (among four spring-deployed wings that are stowed in a 3.5×3.5×13-foot fuselage); and a 140-cubic-foot cargo bay that can handle up to 1,250 pounds (or five times more weight in life-saving supplies, medicines and tactical cargo than the GD-2000).

“The YEC engineering team used current flight data from the inaugural GD-2000 product line along with extensive computational fluid dynamics analysis to optimize the aerodynamics and glide ratio of this rather massive cargo delivery platform,” says Chip Yates, YEC’s founder and CEO, who noted an accelerated schedule led to the delivery of development units by the end of this past March and the setting of 10 flight test units throughout the second and third quarters of 2020. Don’t be surprised if Yates’ latest creation is a hit: The original Silent Arrow was named one of six “Unmanned Cargo Aircraft to Watch” by Aviation Week & Space Technology magazine in their 2020 Aerospace & Defense issue. (MC)

delivery

Is your Ecommerce Caught Between Delivery Delays and Voided Service Guarantees? Strategies to Survive this Situation.

The pandemic has disrupted ecommerce businesses in unique ways. While a few ecommerce stores went bust, others doubled their revenue overnight. Regardless the parcel volumes continue to soar. The parcel volumes are so high that even major shipping carriers like FedEx and UPS are overwhelmed. For example, FedEx alone saw a 35%-40% increase in B2C deliveries. An unprecedented rise in shipments has forced both the carriers to resort to undertaking stringent actions.

Carriers Suspend Service Guarantees

FedEx and UPS have suspended money-back guarantee for ground and priority services. Let’s take a minute to understand what this means for merchants. An escalation in order volumes directly impacts the carrier’s on-time delivery performance. It is almost a given that merchants will experience a minimum of 20% increase in delays. An explosion in sales, impatient customers, and shoddy delivery experience. Add to it, COVID uncertainty and unaccountability resulting from voided service guarantees. Sounds like a disaster in the making?

When delays are imminent

With the growing volume of residential deliveries clogging their network, carriers may redirect traffic to relieve congestion. Suspension of guarantees also means that FedEx or UPS can switch your priority shipments to lower-cost ground mode without notice. Expect more delays for overnight and priority shipments. While you pay for a premium service there is no way you can hold carriers accountable.

Watch out for COVID-19 Surcharges

In order to mitigate the strain on their delivery network, UPS followed by FedEx has come up with peak volume surcharges. A $30 surcharge as additional handling charges and $0.40 for services like FedEx SmartPost or UPS surepost. But the surcharge that retailers must be most concerned about is the residential area surcharge. A surcharge of $0.30 will be levied on all orders that are to be delivered to residences.

Strategies to survive

The disastrous combination of delivery delays and rising shipping costs can ruin your sales revenue. It is crucial to take steps to mitigate the impact of COVID on your shipping costs as well as customer experience.

Here are a few strategies to follow:

1. Re-negotiate your shipping contract: UPS or FedEx can’t spring a surprise charge. Especially during these trying times. Work through your shipping profile to figure out the impact of these charges on your costs. Negotiate with your FedEx or UPS rep and draw up a special contract for the COVID situation.

2. Consider charging for order delivery: Free and fast delivery has been your brand’s USP. However, if including a shipping fee helps your business stay afloat, don’t shy away. Don’t let the additional surcharge eat into your profit margin.

3. Delays should not deter you: Factor in for delays while revisiting the estimated date of shipments on your shipping page.  Communicate well in advance to your customer support team. Mention the changes to delivery times due to COVID On your home page.

4. Over-communicate with your customers: Let your customers know at all times where their package is. Stay on top of your orders at all times. Act quickly in case of a delivery exception.

5. Audit your invoices: Businesses are slashing all the excess spending. As for ecommerce, you should start by auditing your shipping invoice. It is more critical than ever to examine each and every line item on your invoice. This can help you save 10%-12% of your shipping costs.

The peak volume surcharges and service guarantee suspension are supposedly temporary. When things go back to normal, FedEx and UPS are likely to reinstate these service guarantees. However, with no clear timeline in businesses must prepare to navigate the status-quo as long as it lasts.

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Simon Perkins is a Shipping Cost Management expert at AuditShipment.com, a real-time parcel monitoring and AI-powered audit service that provides businesses with deep shipping intelligence and actionable cost recovery insights.

returns

National Returns Day Anticipated with 26% Increase

‘Tis the season for giving and returns. UPS released information today confirming National Returns Day will return with a vengeance, as seen over the last seven years of year-on-year increases. According to the report, an estimated 1.9 million returns in the form of packages are expected. This number represents a 26 percent increase from last year’s National Returns Day.

“For retailers, a seamless returns process is essential to keeping and growing business,” said Kevin Warren, UPS chief marketing officer. “We proudly offer businesses of all sizes – from global players to small and medium-sized merchants – the sophisticated returns services that today’s consumers demand.”

As part of its Pulse of the Online Shopper study, UPS confirmed that the returning process plays a major role in their likelihood of using a retailer again. In fact, 73 percent of online shoppers confirmed the returns experience impacts potential business.

As e-commerce continues to establish its position in consumer patterns, UPS stays one step ahead of the trends by offering a plethora of fast, reliable, and convenient delivery (and return) options for consumer products. Among these options include the 14,000+ UPS Access Point® locations found at UPS Access Point® locations found at Michaels, Advance Auto, CVS Pharmacy and The UPS Store® locations and the 36,000 drop boxes for smaller packages.

Additionally, UPS customers have an added option of having a UPS driver come to them as long as a return label is ready to go. UPS boasts a network of over 4,800 locations fully equipped and ready to assist customers with all of their full-service packing, shipping and return needs.

veterans

UPS Celebrates Veterans this Holiday Season

UPS confirmed in an announcement this week that the company will be participating in this year’s Wreaths Across America at Arlington National Cemetery, aiding in providing support for the nonprofit’s annual wreath-laying and 2.5 + mile-long parade honoring our nation’s veterans. More than 50,000 wreaths are expected to be delivered and placed at the Arlington National Cemetery. This year’s Honor Trailer will transport the wreaths via vehicle and driver provided by UPS.

“Veterans bring an incredible wealth of experience and commitment to working together to achieve objectives,” said Lloyd Knight, Senior Director at UPS Supply Chain Solutions, Chairman of the UPS Veterans Steering Council, President of VETLANTA and Air Force veteran.

UPS is no stranger when it comes to supporting our nation’s heroes as seen with the original UPS Veterans Business Resource Group chapter close to a decade prior. To this day, 23 chapters exist for its employees in addition to the 299,000 volunteer hours invested by UPS employees and $7.1 million has gone towards veteran initiatives over the last few decades.

“These qualities are critically important to our company, and to our communities. Honoring those who have served, and helping to provide a pathway for their continued journey, are among the ways we can express our gratitude for their service,” Knight concluded.

This year’s Wreaths Across America takes place on December 14th and includes additional veterans-focused locations (including schools) in Maine, Massachusetts, Connecticut, New Jersey, Delaware, Maryland and Washington D.C. To learn more about the event and UPS participation, visit the UPS press room.

holiday

UPS: “This Holiday Season, We’ve Prepared Like Never Before.”

Today marked the first day of the peak holiday season for 2019 and the beginning of increased holiday shipments and deliveries. UPS confirmed a 5 percent increase in package shipments from 2018 record is expected in addition to an estimated 32 million packages and documents per day during peak season, primarily stemming from UPS’s retailer and B2B-focused customers. This anticipated chaos doesn’t seem to be a problem for UPS, however.

“This holiday season, we’ve prepared like never before,” said UPS Chairman and Chief Executive Officer, David Abney. “UPS has invested billions in our facilities, our air fleet and our workforce.  We have the capacity for, and are committed to, serving the unique needs of all our customers. To our customers, I simply say: We’re ready, Let’s go! You can count on us to help you make the holiday season successful.”

UPS has prepared resources in the form of added space (five million square feet of highly automated facilities, to be precise), automated superhubs, 11 newly added aircraft (increasing payload by 2.5 million pounds), optimization technologies, and a robust employee network close to 100,000 seasonal workers.

“More than ever, the 2019 holiday season proves UPS puts customers’ needs first,” said UPS Chief Marketing Officer Kevin Warren. “That starts with eliminating residential peak season surcharges, and extends into a wide range of new services that complement our industry-leading portfolio of offerings.”

Additional service enhancements have also been added to further support the growing demand, including the fastest ground-service offerings to-date, commercial/residential weekend services for pickup and delivery for customers in the top metro areas, late-night pickups via UPS Extended Hours® to qualifying customers, and more.

“We have the right strategies in place to help our customers make the most of the holiday season, with extensive forecasting, expanded ground and air capacity, effective onboarding to bring an army of seasonal employees up to speed, and the products and services that help all our customers meet high expectations this time of year,” Abney said.  “We look forward to another successful peak season.”

rewards

UPS Launches Access Point Rewards Program for Increased Holiday Support

UPS customers gearing up for the upcoming holiday season are being encouraged to keep things simple in terms of shipping through the utilization of the UPS Access Point® network through the UPS My Choice® service.  By doing so, consumers can expect up to $35 in value rewards back from the shipping company from Target eGift cards to upgraded deliveries via a free UPS My Choice Premium membership.

UPS understands that busy consumers increasingly need choice, control and convenience in the delivery process, especially during the holiday season,” said Kevin Warren, UPS’s chief marketing officer. “With the expanded UPS Access Point network, they get that, as well as the added bonus of not having to worry about package security, missed deliveries or hiding presents until the right time.”

The added rewards in conjunction with the Access Point network are direct initiatives supporting the needs of UPS consumers. Customers are currently offered more than 15,000 convenient pick-up destinations through the Access Point network. A survey conducted earlier this year revealed 20 percent of global shoppers expressed alternate delivery location preferences to home delivery. The Access Point network and now rewards program are direct responses to fulfill consumer demands.

To take advantage of the rewards program, consumers are encouraged to enroll (for free) in the  UPS My Choice® service for global delivery options access. An email will be sent to eligible rewards members in January 2020 with information on redeeming their rewards. To learn more about the holiday program, please visit: ups.com

ups flight forward

UPS Flight Forward Boasts First-Ever Part 135 Standard Certification

Drones continue to make news headlines with the latest announcement from UPS Flight Forward, Inc. confirming the first-ever government-approved Part 135 Standard certification awarded by the FAA earlier this week. This certification – which is known as the highest level, supports the UPS subsidiary to further opportunities in drone deliveries including operating drones beyond the visual line of sight (BVLOS).

“This is history in the making, and we aren’t done yet,” said David Abney, UPS chief executive officer. “Our technology is opening doors for UPS and solving problems in unique ways for our customers. We will soon announce other steps to build out our infrastructure, expand services for healthcare customers and put drones to new uses in the future.”

UPS Flight Forward deployed the first BVLOS drone delivery to WakeMed’s hospital in Raleigh, North Carolina shortly after receiving the certification. The government-exempted BVLOS flight was carried out by Matternet’s M2 quadcopter. UPS partnered with drone creator Matternet earlier this year to expand supporting healthcare delivery operations specifically for WakeMed’s hospital campus. These operations further reiterate the demand for efficient, speedy deliveries for the medical industry and its patients.

“UPS Flight Forward is benefitting from our knowledge as one of the world’s leading airlines. The Flight Forward organization is building a full-scale drone operation based on the rigorous reliability, safety, and control requirements of the FAA,” Abney said.

The Part 135 Standard certification carries significant advantages with minimal restrictions to UPS, such as no limits on the scale of operations, unlimited numbers of drones and remote operators, cargo weights exceeding 55 pounds, and more. By obtaining this certification, common barriers associated with drone deliveries are eliminated.

“This is a big step forward in safely integrating unmanned aircraft systems into our airspace, expanding access to healthcare in North Carolina and building on the success of the national UAS Integration Pilot Program to maintain American leadership in unmanned aviation,” said U.S. Secretary of Transportation Elaine L. Chao.

seasonal

UPS Beefs Up Seasonal Employees for Holiday Preparations

With the holidays quickly approaching, UPS begins preparations for the inevitable increase in demand by recruiting an estimated 100,000 full and parttime seasonal workers. The positions available include package handlers, drivers and driver-helpers offering competitive incentives to qualified seasonal workers. Among benefits highlighted include the company’s Earn and Learn program which offers students up to $1,300 towards college expenses, healthcare, and retirement benefits.

“We expect another record Peak season this year, with daily package deliveries nearly doubling compared to our average of 20 million per day,” said Jim Barber, chief operating officer.  “In order to make that happen, once again we’re recruiting about 100,000 people for some of the country’s best seasonal jobs.”

UPS reports that about 35 percent of their seasonal packaging handler employees were eventually recognized and named permanent staff members. Other seasonal employees, such as Mercy Alvarado, benefit from the UPS-employee relationship years following the initial hire.

“I started my UPS career as a seasonal driver helper in part because the company’s tuition reimbursement program offered an opportunity to continue my education,” Alvarado said. “Since then I’ve not only completed my associate’s and bachelor’s degrees, I’ve been promoted twice and am now a full-time supervisor. UPS is the place where I plan to retire someday, and I’ll always be thankful for this amazing job and opportunity.”

Other seasonal employees hired by UPS support operations at temporary facilities designated specifically for demanding shipping waves reported during the holidays and other peak seasons.

FedEx

FEDEX, UPS, & AMAZON SCRAMBLING IN THE AIR FOR FAST, FREE SHIPPING

Christmas came in May for Amazon Prime subscribers, who were informed the platform’s tens of millions of items would be available for free same-day delivery and two-day shipping. 

“Prime Free One-Day is possible because we’ve been building our network for over 20 years,” reads a company statement. “This allows Amazon to work smarter based on decades of process improvement and innovation, and to deliver orders faster and more efficiently.” 

Customers reap the benefits as Rakuten Intelligence research shows that over the past two years, the time from purchase to delivery has been slashed from 5.2 days to 4.3 days on average. And yet, Amazon is faster still, at 3.2 days.

Other retailers took the Amazon news like a lump of coal, with Walmart scrambling to unveil free one-day shipping without a membership fee. Target already had such a program for card-carrying loyalty shoppers. FedEx revealed it was parting ways with Amazon for “strategic reasons.”

Meanwhile, industry watchers caution about the hidden baggage that comes with rapidly delivered packages.

Competition is Fierce

Despite the cheery one-day news, Amazon still faces competition from Walmart, which boasts more than 4,700 store locations and an extensive network of warehouses from which it can deliver packages. Another worthy contender is XPO Logistics, which is among the largest third-party logistics providers with 90 facilities across the country. 

During his December earnings call, FedEx CEO and founder Fred Smith said his company views Amazon “as a wonderful company and service and they’re a good customer of ours. We don’t see them as a peer competitor at this point in time.” 

Mere months later, FedEx severed ties with Amazon and partnered with Dollar General on package delivery services, with expectations to offer the service in more than 1,500 stores by late in the summer, building to over 8,000 stores by 2020. 

“We believe this move is an attempt to increase delivery density in lower population areas,” states the Morgan Stanley Research on the move. “… The Dollar General partnership follows a series of headlines including FDX’s AMZN customer loss, move to seven-day ground delivery, and incentive compensation modification ahead of their June 25th fourth quarter earnings release.

So much for not seeing Amazon as competition. FedEx’s annual report, which was released on July 16, mentioned Amazon six times and included this context: “We face intense competition.”

“[I]f customers, such as Amazon.com, further develop or expand internal capabilities for the services we provide, it will reduce our revenue and could negatively impact our financial condition and results of operations,” the FedEx report states. “News regarding such developments or expansions could also negatively impact the price of our common stock.”

And how is this for sounding completely opposite to what Smith had said just seven months prior? “[S]ome high volume package shippers, such as Amazon.com, are developing and implementing in-house delivery capabilities and utilizing independent contractors for deliveries, and may be considered competitors.”

Look! Up in the Sky!!

“Amazon.com is investing significant capital to establish a network of hubs, aircraft and vehicles,” the FedEx annual report notes.

That’s striking when you consider the far fewer times FedEx rival UPS is mentioned in the same report. Keep in mind that UPS currently has 564 cargo jets and thousands of facilities and fulfillment centers around the world, while Amazon has one air hub and options on 100 planes—by 2021, according to a June announcement. 

Ditching Amazon as an air customer led to FedEx slashing prices to fill its planes, according to numerous reports.

As the shipping giants fight for the skies, benefits are being reaped on the ground. Hillwood, developer of the 26,000-acre master-planned AllianceTexas development near Fort Worth, announced in June it has acquired control of 600 acres of additional contiguous land. Strategically located between Fort Worth Alliance Airport and the BNSF Railway Alliance Intermodal Facility, the new Alliance Westport property increases Hillwood’s potential for more manufacturing, large-scale logistics facilities and aviation sites adjacent to the airport’s recently expanded runways.

Alliance Westport is already home to more than 8 million square feet of industrial and aviation development, including key logistics facilities for UPS, FedEx and Amazon Air. When combined with BNSF Railway’s intermodal facility volumes, these three hubs will offer Alliance Westport customers unparalleled access to rail, highway and air shipping options, all within a one-mile radius. The railway and roads have direct routes to Mexico and expedited transit times to the West Coast ports of Los Angeles and Long Beach.

“This is one of the most significant land acquisitions in the history of AllianceTexas,” says Tony Creme, senior vice president of Hillwood. “As Alliance Airport and the BNSF Railway Alliance Intermodal Facility continue to expand and strengthen the foundation for AllianceTexas’ commercial growth, this new property in Alliance Westport will serve as a strategic link between these two pieces of critical logistics infrastructure and offer unparalleled connectivity to our customers.”

 But What About the Planet?

As efforts intensify to move products faster, speedy deliveries are taking a toll on the environment, according to Patrick Browne, director of Global Sustainability at UPS

“The time in transit has a direct relationship to the environmental impact,” Browne told CNN Business on July 15. “I don’t think the average consumer understands the environmental impact of having something tomorrow versus two days from now. The more time you give me, the more efficient I can be.”

A van schlepping goods to e-commerce customer doors does remove from the road the vehicles of those who would otherwise be driving to brick and mortar stores, but a 2012 University of Washington story found that advantage is erased if the delivery route begins far away and items are coming immediately, because the ability to lump orders together is diminished. 

Last-mile services such as Amazon Flex and Walmart’s Spark Delivery often deliver only a few items at once in personal vehicles or small vans. A new option called Amazon Day, which offers discounts and rewards to customers who choose “no-rush shipping,” does allow for the consolidation of orders, however.

Amazon’s competition can take solace in the fact that Amazon was already absorbing added costs for fast deliveries before the Prime one-day announcement, which included news of an additional $800 million investment in logistics infrastructure.

UPS & CVS Pharmacy Collaborate for Customer Convenience

CVS customers now have the added convenience of utilizing recently expanded in-store UPS package pick-up and delivery options. UPS confirmed earlier this week that more than 6,000 CVS Pharmacy stores around the country will offer the service which was confirmed to roll out immediately.

“This deal offers additional convenience to consumers in the e-commerce era,” said Kevin Warren, UPS’s chief marketing officer. “Working with CVS Pharmacy demonstrates our commitment to increased customer choice and control with our global UPS My Choice® network.”

The collaboration directly impacts both companies, as it not only brings added traffic to nationwide CVS Pharmacy locations, but also provide the added option of trip consolidation for UPS customers seeking an all-in-one shopping experience.

“We will continue to bring our customers new omni channel services and experiences that redefine convenience and make it easier to meet the demands of their increasingly busy lives,” said Kevin Hourican, Executive Vice President, CVS Health and President, CVS Pharmacy. “Adding UPS Access Point locations at CVS Pharmacy locations offers added convenience in local communities throughout the country for shipping and safely receiving packages.”

By adding more locations for customers seeking convenient shipping options, UPS also adds to the UPS Access Point locations, which currently boasts more than 40,000 and 38,000 drop-boxes globally. Additionally, the collaboration impacts over 60 million UPS My Choice Program members currently customizing shipping needs. These members have direct access to the extended UPS network to for estimated arrival and progress alerts, sign for a package in advance, set vacation holds, and more.

“Until now, the UPS Access Point locations have largely been local businesses and The UPS Store® locations. With this announcement, UPS broadens our services to offer an enviable network of secure choices to busy shoppers,” Warren said. “Consumers now have access to a vast and robust suite of options that include the CVS locations, neighborhood businesses, lockers and The UPS Store centers.”