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  April 12th, 2024 | Written by

New Descartes MacroPoint™ Capabilities Help Combat Fraud in Transportation and Logistics

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Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced the availability of Descartes MacroPoint™ FraudGuard to help freight brokers, third-party logistics companies (3PLs) and shippers identify and prevent fraudulent activities related to carrier information, load tracking, and shipment status. The new capabilities are now included as part of the subscription for the Descartes MacroPoint service.

“Fraud is a serious and growing problem in the industry. The costs associated with, for example, stolen loads, double brokering and mode switching, can be significant. Worse, it’s extremely challenging for stakeholders to find effective and timely resolutions when incidents do occur,” said Omer Ramušević, Director of Business Development, Swick Logistics. “With Descartes MacroPoint, we will have a new way to automate the early detection of potential fraud, which will be crucial to preventing disruptions for our customers, mitigating financial risk, and building trust with our shipper and carrier communities.”

Descartes MacroPoint FraudGuard uses advanced technology to proactively assess and flag certain potential instances of carrier or driver fraud by evaluating billions of data points on freight location and status for accuracy. It helps to combat fraud by verifying the location of the freight and driver, blocking location tracking points that are determined to be false and managing the interaction with the customer when fraud is detected. The new capabilities help freight brokers, third-party logistics companies (3PLs) and shippers detect fraud early, save costs associated with the repercussions of fraud, improve carrier scorecards and carrier network performance, enhance trust with customers and carriers, and improve collaboration with carriers and partners when addressing concerns or disputes.

Descartes MacroPoint is a multimodal visibility platform designed to help freight brokers, 3PLs and shippers gain better visibility to their freight operations and shipments. Carriers can easily connect with the solution via GPS-based electronic logging device (ELD), transportation management systems (TMS), or mobile app-based tracking methods. The platform allows for increased control and management of the supply chain—with more efficient and high-quality data to improve communication and decision-making. Using Descartes MacroPoint, companies can enhance customer service, increase distribution efficiency, better collaborate with customers, suppliers and carriers, and minimize the impact of disruptions and late delivery penalties.

“Given the increasingly sophisticated tactics of bad actors combined with the sheer volume of data in transportation and logistics, it’s essential to have advanced capabilities to help monitor and minimize the impact of fraudulent activities,” said Dan Cicerchi, General Manager, Transportation Management at Descartes. “This is an industry-wide issue, and our capabilities help address these challenges, making Descartes MacroPoint an even more valuable freight visibility tool by facilitating a more secure logistics ecosystem.”