New Articles
  April 27th, 2023 | Written by

Ending Communication Difficulties With Your Foreign Customers

[shareaholic app="share_buttons" id="13106399"]

Having many customers is the desire of every B2C business and a blessing to those who have it. However, such blessings can come with specific barriers, especially if your business satisfies a global audience. Communication is one of these barriers, and international business experience this issue when communicating with foreign partners or customers. These communication difficulties can cause businesses to lose customers and affect sales. Here are a few ways to end communication difficulties with your foreign customers. 

  1. Show emotions: Understanding another person’s language can be complex and time-consuming. However, it is easier to read and understand emotions; businesses can use this universal language (emotions) to bridge the gap between them and their foreign customers. We feel all emotions – joy, fear, frustration, excitement, anger, etc. -and business owners ought to learn to convey positive emotions to get the desired customer behavior. Some customers have a limited understanding of English, and it is best to refrain from formal vocabulary and figures of speech while communicating with them. Speak slowly so they can understand, and accompany your words with a welcoming smile to make them comfortable.

2. Use picture cues: Signs and pictures are not language-biased, and the simplest drawing can convey more information than written or spoken words. Picture cues are more helpful and do a good job when words fail. Your foreign customers are more likely to understand you if you have a picture that succinctly augments your explanation. If you’re attempting to sell them a product, you can also allow them to test-run the product independently to gain understanding.

3. Use translation services: Translation is one of the easiest ways to bridge the gap in communication between you and your foreign clients. A translation expert can quickly help you communicate your agency’s value proposition, service cost, and other relevant details to foreign customers. There are several ways to get a translator and interact with customers. You can ask for help from locals fluent in both languages or an employee from your organization. However, finding a local can be difficult, and using an employee would mean they have to neglect their job for a period. The best option would be to contact a professional translation company and hire an expert. These experts are well-versed in multiple languages and available to move around with you wherever you require their services. Contacting a translation company is undoubtedly the most effective way to communicate with your foreign client since professional translators know their onions and have experience dealing with these situations.

4. Exercise patience: When you convey essential information to foreign customers, it might take a while before they fully understand your message. As a business owner, you must be willing to explain yourself repeatedly to ensure they understand you or have any questions. The language barrier requires a bit of effort to overcome, causing frustration for you and your clients. Patience attracts good luck, and a lack of patience can make you lose clients. Customer satisfaction is the advertisement strategy any business can have. When you lose one foreign client, their influence can cost you the patronage of prospective and existing clients and even taint your company’s reputation. 

5. Maintain your sense of humor: It is not uncommon for foreign customers to feel uncomfortable when dealing with you. You don’t speak their language and barely understand their culture, so they might be inclined to tread cautiously. However, it would be best if you put in the effort to lighten the air and make them comfortable, and humor is a great way to do this. Putting a smile on your customers’ faces can help to develop trust and ensure customer satisfaction.

It requires time and effort to end communication difficulties and bridge the language barrier. It is essential that, as a business, you take time out to satisfy your customers’ needs, regardless of whether they understand your language if you want to build a successful relationship. You could use picture cues if written or spoken communication is optional. Hiring a professional translation company or a linguist to help you is the most effective way to communicate efficiently with a foreign client. Remember to keep the atmosphere light, be patient, and encourage them to ask questions.