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Dispatch is growing to meet the increasing last-mile delivery demand, with service expansion resulting in increased market share for customers and access to a larger network of independent contractor drivers

Dispatch, the leading B2B last-mile delivery platform, today announced it is expanding its service into California and New York. As of June 20, Dispatch now services the Los Angeles, San Jose, and Orange County areas, and will provide service to additional California cities, Oakland and Inland Empire, as well as Long Island, New York beginning July 7.

Dispatch is helping to innovate the last-mile delivery space by offering an expansive network of crowdsourced drivers available to deliver packages for businesses submitting delivery orders in the user-friendly platform.

With Dispatch currently available in 57 U.S. cities across 34 states, company expansion means that in addition to offering the most accurate navigation data for routing, Dispatch is growing opportunities for the company’s nationwide network of drivers serving as independent contractors. Larger service areas also means more opportunities for businesses looking to simplify day-to-operations, manage fleet and gain end-to-end visibility through routing, tracking, and managing deliveries via tech solutions like Dispatch Marketplace, Connect, or the API.

“We are growing to accommodate the needs of the final-mile delivery industry and providing capacity-building solutions for our B2B customers,” said Dispatch CEO and Co-founder Andrew Leone.

“Dispatch customers include companies needing parts delivered to their jobsite to complete a repair, as well as companies that are using our Dispatch Connect technology to optimize and create efficiencies in routing their vehicles. Dispatch is also a solution for companies that have done away with their delivery vehicles and opt to use Dispatch as their outsourced fleet, so we look forward to providing our last-mile delivery platform within the California and New York markets to meet the growing need.”

According to Pitney Bowes, 4,160 packages were shipped every second in 2020 and that volume is expected to double, reaching 266 billion in 2026. With these projections, the entire last-mile delivery industry must keep evolving to service the growing needs of businesses and consumers in need of same-day service like Dispatch provides to its customers.

Meeting the demands for innovative last-mile delivery service solutions by expanding into additional areas of the country increases market share for customers and allows small to medium-sized businesses to gain a competitive advantage by using Dispatch. Serving as the industry standard in final-mile delivery, the company’s growth also includes the need for hiring additional employees to provide exceptional customer service to Dispatch customers.

About Dispatch

Dispatch is the leading B2B last-mile delivery platform. Replacing traditional courier services by offering on-demand deliveries with real time updates and dynamic ETAs since 2016, Dispatch empowers businesses to Deliver More* for customers. Dispatch simplifies last-mile deliveries for businesses via in-platform connection with a growing network of independent contractor drivers. Dispatch currently operates in more than 50 U.S. markets. For additional information, visit www.dispatchit.com.

We talk about it all the time – “when things go back to normal.” But will they? Will sales ever be the same?

2020 forever changed us. Sales processes were turned upside down. In-person meetings – probably not happening for quite some time. Remote presentations – now the norm. Sales engagement software – a must. These changes are not temporary. If you aren’t yet, how do you adapt to the next normal?

Digital first

The pandemic accelerated the rate of change and digital transformation much faster than any of us anticipated. Now, B2B buyers and sellers doing business digitally is the norm. According to Mckinsey, more than three-quarters of buyers and sellers say they now prefer digital self-service and remote human engagement over face-to-face interactions. The path forward is clear: Digital is here to stay.

We might physically have to remain six feet apart, but digitally nothing is slowing down. In a digital selling environment, the speed of sale is increasing in importance. Gone are the days of sending a PDF attached to an email or getting on a plane and waiting days for the next step in the sales process. In our time of immediate gratification, inefficient, time-consuming sales processes will no longer be acceptable.

Digital first also transforms the traditional sales hire. Tech-savviness is now part of the job description. A high-level of familiarity with popular CRMs, sales enablement solutions, and contract automation are now a must-have. As we continue digitally, the technical requirements for sales hires will increase.

Humanize the digital experience

Today, buyers have more access to information and knowledge than ever before. They’ve read online reviews, seeked advice from peers, and compared features of multiple products before they even speak to you. If you want to remain competitive, you have to go beyond the basics. You must provide value that a buyer can only receive from an expert. By putting your prospect-first, you will stand out from the crowd.

In addition to putting your prospect-first, it’s important to keep the personal touch throughout the digital sales process. Without personal touches, trust issues can arise, and closing the deal becomes harder. You need digital tools to create engagement and human touch with prospects. Adding a personal video when presenting proposals and sending out agreements is an emerging way to humanize the digital experience. Live chat has also emerged as a top channel to create engagement and trust with prospects.

Empathy is key to the digital experience. The need for empathy for your prospects and yourself continues in the next normal. We wake up ready to slay each day, but inevitably something will humanize the day. You want to answer your prospect’s questions and provide a solution that will help them thrive, yet it won’t dominate every conversation. Connect human to human when dogs bark at the mailman or children need help with a virtual school. We’re all in the next normal together.

Technology is a co-worker

Digital first not only transforms the traditional sales hire, it transforms co-workers. With reliance on digital selling, so does the need for sales software solutions that helps sales reps humanize the digital experience and close more deals. It starts with a team of technology co-workers automating the sales process from proposal to eSignature. Combine that with the tools to connect with prospects through video, live-chat and real-time data tracking, your sales team will stand out from the crowd. Now, more than ever, it’s important to have a solid team of technology co-workers.

When it comes down to it, sales will never be the same. Legacy processes can’t keep pace with today’s buyers. Being digital first, humanizing the digital experience and building a team of technology co-workers will have you on your way to succeeding in the next normal.

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Tara Pawlak is the Head of Marketing for Get Accept, the all-in-one sales platform where you design, send, track and market your proposal to get more deals digitally signed.

Dispatch Expands Its Last-Mile Delivery Service Into California and New York

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