Today marked the first day of the peak holiday season for 2019 and the beginning of increased holiday shipments and deliveries. UPS confirmed a 5 percent increase in package shipments from 2018 record is expected in addition to an estimated 32 million packages and documents per day during peak season, primarily stemming from UPS’s retailer and B2B-focused customers. This anticipated chaos doesn’t seem to be a problem for UPS, however.
“This holiday season, we’ve prepared like never before,” said UPS Chairman and Chief Executive Officer, David Abney. “UPS has invested billions in our facilities, our air fleet and our workforce. We have the capacity for, and are committed to, serving the unique needs of all our customers. To our customers, I simply say: We’re ready, Let’s go! You can count on us to help you make the holiday season successful.”
UPS has prepared resources in the form of added space (five million square feet of highly automated facilities, to be precise), automated superhubs, 11 newly added aircraft (increasing payload by 2.5 million pounds), optimization technologies, and a robust employee network close to 100,000 seasonal workers.
“More than ever, the 2019 holiday season proves UPS puts customers’ needs first,” said UPS Chief Marketing Officer Kevin Warren. “That starts with eliminating residential peak season surcharges, and extends into a wide range of new services that complement our industry-leading portfolio of offerings.”
Additional service enhancements have also been added to further support the growing demand, including the fastest ground-service offerings to-date, commercial/residential weekend services for pickup and delivery for customers in the top metro areas, late-night pickups via UPS Extended Hours® to qualifying customers, and more.
“We have the right strategies in place to help our customers make the most of the holiday season, with extensive forecasting, expanded ground and air capacity, effective onboarding to bring an army of seasonal employees up to speed, and the products and services that help all our customers meet high expectations this time of year,” Abney said. “We look forward to another successful peak season.”