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Introducing FleetCheck: An Indicator of the Health of Your Fleet

fleet

Introducing FleetCheck: An Indicator of the Health of Your Fleet

In an industry currently struggling with finding and hiring drivers, it grows more and more painful seeing your drivers inexplicably leave — especially when you have a gnawing feeling it probably could have been prevented with a simple conversation.

Not knowing what you don’t know is frustrating, but when viewed through the right lens it’s like so many things in life – an opportunity to improve. It’s not a revolutionary idea that you should want to focus on keeping the drivers you have and learn more about the issues they encounter that make their jobs difficult. Fortunately, the time to implement a retention program that listens to drivers’ needs couldn’t be better.

Putting a plan in place to effectively improve driver retention is easier than it sounds, and with the introduction of Insights earlier this year, Tenstreet clients now have a clearer view into what drivers experience at four distinct stages in their lifecycles. But what about getting a good read on your fleet as a whole, and on a more frequent basis?

Checking the oil in your fleet

Your fleet is the engine that keeps your company moving. If you neglect to regularly check the oil in your car, you run the risk of damaging vital engine parts, which could lead to expensive repairs or even a total replacement. Just like using a dipstick to check oil levels in your car gives you a good indicator of your engine’s health, you need a way to regularly check the overall health of your fleet.

Today, we’re introducing a new retention survey to our Insights platform that gives you a look into all the moving parts of your company. Our new FleetCheck survey module works similarly to an NPS tool in that it sends an anonymous two-question survey to your drivers once a week (or twice, depending on your preference). It gives you visibility into the current condition of your fleet at a regular frequency to show you immediately whether your fleet is running smoothly or if it needs something more to keep it going strong.

How surveys help you retain drivers

When drivers take your FleetCheck surveys, dashboard reporting automatically compiles the results, showing you an overall ranking, how many drivers responded, which drivers have not responded, and which drivers are detractors (or gave a below average score) – which may indicate an at-risk driver who could be saved with an intervention. Detractors are given the option of foregoing their anonymity should they wish to discuss their issue 1-on-1 with their manager.

You’ll also be able to see the satisfaction levels of your fleet week-over-week and month-over-month, connecting carrier and industry events to general driver sentiment–helping with that bigger picture objective–and ensuring your fleet is well-lubricated with everything it needs to give it power to drive.

As drivers start to see their feedback put into action, they’re more likely to feel like a valuable contributor in the organization and will grow more empowered to share things they otherwise might keep to themselves. Strengthening the driver-carrier connection cultivates a more dependable and loyal driver base, and ensures you get the most miles out of your fleet.

Finding and hiring drivers requires time, resources, and capital – all of which are wasted when drivers leave because nobody’s listening. Find out what you don’t know by checking in with your fleet. When drivers and carriers are communicating regularly, retention rates improve, trucks stay full, and your company runs more smoothly.

Need help building a retention solution?

Complement FleetCheck with additional Insights surveys to get a more holistic view of a driver’s sentiment both across his tenure and at specific stages therein.

Not sure what you need or how to get started? Reach out to us today! Our industry-experienced team will help you create a plan to help you listen to your drivers so they stay with you for the long haul.

Talk to Tenstreet

asset tracking

Why Fleet Managers Need Mobile IoT Asset Tracking

Not long ago, local grocery stores were lined with empty shelves. Toilet paper and hand sanitizer shortages gripped headlines from California to New York. In the throes of the COVID-19 era, demand for basic goods had so abruptly shifted that transportation and logistics companies were forced to react at breakneck speed to the unprecedented surge, all while maintaining worker safety.

The issue is, managers can only truly manage what they see – and need to know exactly where vehicles and equipment are in order to properly use them. Real-time visibility of critical assets, which can be anything from fleet equipment to humans, is essential for operating a supply chain at peak efficiency. The pandemic is exposing a need for access to insights for moving assets across all sectors, especially when multi-tiered distribution models are relied upon. Fast, real-time decisions are only delivered when a fleet manager knows the real-time location of all tools in their arsenal. Fleet managers need an end-to-end asset tracking solution that works anywhere, indoors or outdoors, with no-nonsense setup to scale.

GPS Sucks More than Just Power

Historically, fleet managers have leaned on GPS to track higher value assets, though being able to yield a location report has been far from guaranteed. Due to GPS’ inherent limitations, enterprises were only able to pinpoint assets when they had a clear line of sight to the sky. Yet many times, equipment and goods were inside a container or warehouse, rendering GPS useless. With steep price tags and quickly drained battery life, GPS trackers are difficult to maintain and to frequently replace on the field. If a fleet manager wanted to layer on indoor coverage, they’d need to accumulate additional costs and infrastructure for the incorporation of Wi-Fi or Bluetooth Low Energy (BLE). Amalgamating these location solutions with other existing software platforms to offer valuable data becomes a burden on crucial resources: finances, time, and manpower.

Thankfully, other changes in the market have been brewing long before COVID-19 entered the picture. With the onslaught of digital transformation and Industry 4.0, enterprises are turning to newer technologies such as Mobile Internet of Things (IoT), cellular-based location techniques like Cell-ID, or more accurate alternatives, such as Cloud Location over Cellular (C-LoC) to help solve the growing challenge of providing end to end supply chain visibility. Innovative players are realizing they can leverage existing, ubiquitous 4G and 5G cellular networks for connecting asset trackers through Mobile IoT. New Mobile IoT standards such as LTE-M and NB-IoT are changing the game on cost, battery life, and extended coverage and have been deployed by carriers around the world. Mobile IoT is the foundation for 5G Massive IoT, which is poised to usher in a new era of hyper-connectivity.

Fleet managers are now able to connect millions of low bandwidth asset trackers to tap into their equipment’s location, whether it’s inside a building or out on the open road. Small, agile devices make for flexible systems, so sensors can be easily affixed to any object needed to be tracked. Using cell towers that already reach 97% of the global population (ITU), there’s no need for new infrastructure. Deployment costs are slashed, and scalability is streamlined. The battery life of a tracker extends from days to years.

Mobile IoT allows actionable intelligence to present itself in the form of various sensor data, including temperature, humidity, shock or other conditions, with the backbone being location. Used in conjunction with asset tracking platforms, configurable alerts and customizable geofences can help make sense of the information in order to act quickly. The point: real-time data enabled by Mobile IoT and cellular-based location provide the best context for fleet managers to rectify problematic situations before they result in business disruption.

Mobile IoT and Fleet Management

Fleet management is evolving to include not only gaining visibility into a vehicle’s location, but even further – into the items on or associated with the vehicle, whether they are scooters or pallets of soda. This encompasses tracking the trailer, the vehicle cab, in addition to the individual items inside the trailer (i.e. hand trucks).

Moreover, fleet tracking doesn’t always mean a vehicle in motion. A fleet of vans stored on an expansive property can rack up hours in labor costs for personnel who are tasked with finding a needle in a haystack. This knowledge is important for automobile manufacturers, car dealers and leasing companies.

Using Mobile IoT and cellular-based location, systems can also be supplemented with cost-effective trackers in areas where many signals aren’t available, such as inside warehouses or covered parking garages.

Fifth Wheel Dolly Mini Case Study

When fifth wheel dollies are no longer needed, drivers for one LTL company often drop them off in a manufacturing/warehouse district, or hook them up to another, second trailer. These dollies are then left susceptible to theft or damage by other drivers. Though it’s difficult for fleet managers to know where an individual dolly is at any given time, they have not seen the ROI in using GPS trackers for this type of equipment. If drivers don’t pay attention to where they drop dollies, or they’re damaged and can’t be pulled, this is typically only discovered later through walk-throughs and manual checks around the truck yard.

Using a Mobile IoT location solution with cellular-based location, the LTL company can now leverage existing mobile infrastructure and lightweight devices for asset tracking, no matter what unplanned lot or district a dolly is left in. Less power consumption and heightened indoor/outdoor coverage leads to simpler scalability and increased efficiency in preventing theft, as well as recovering dollies or other goods after loss.

Mobile IoT is driving down the cost and eliminating the barriers to entry of asset tracking for smaller, individual assets. With millions of new IoT devices coming online rapidly, this technology is proving to have a real impact on fleet managers’ bottom lines. While Mobile IoT can be used in combination with various location solutions, choosing the right method can make or break implementation success.

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About Ed Chao, CEO, Polte

As CEO of Polte, Chao leads the team to position Polte as the premier location technology provider for Mobile IoT. Chao brings 26 years of leadership experience, serving as an executive for companies such as MetroPCS, T-Mobile, Lucent Technologies and with the U.S. Digital Service at the White House.

Chao holds a Master of Business Administration from Columbia University, a Master of Science in electrical engineering from Georgia Tech, and a Bachelor of Science in electrical engineering from Rutgers University.

Momentum IoT Changes the Pace for Fleet Management Tracking

Momentum IoT separates itself a provider of fleet management solutions by addressing roadblocks commonly experienced by companies operating on a smaller scale. With simplicity and innovation as primary focal points, the company reinvents its approach to solutions by first “breaking” things through methods of revamping, upgrading, and development.

“I like to break things,” says Justin Silva, CEO of Momentum IoT.  “I like looking at how things are done and try to make them better. I grew up around contractors and worked at a field services company, so I understand the challenges of smaller fleet service businesses—the local plumbers, contractors, electricians, and maintenance inspectors.  The big boys all have fancy ways of tracking their equipment and checking the maintenance of their trucks, but these guys don’t. Stolen equipment and misused trucks are more than just a write-off.  They hurt.”

This idea of “breaking” for success started when CEO Justin Silva who ran Information Technology at AppDynamics and reinvented the process of IT systems by utilizing automation. Through this approach, Momentum IoT has earned recognition from industry analysts including “Mobile IoT Innovator” by the Global Telecom Industry Association, the GSMA and receiving top honors at the 2019 CompassIntel Spring Awards for Connected Solution Leadership: Fleet Tracking Management.

“I wanted to create something that was user-friendly, where people could just plug it in and go,” continues Silva. “No one wants to deal with a platform that is cumbersome or requires technical expertise. I also wanted to design a system that was flexible enough not to require customization, and would work well with existing hardware in vehicles and equipment used by smaller field service businesses. So we built it.” 

Momentum Eagle 1 – a recently released tracking software and hardware solution, aims to provide a simplified, cost-effective option to small and medium-sized businesses. As many of its competitors cater to bigger players, Momentum IoT identifies opportunities beyond fancy, complex telematics with heavy costs and offers systems that provide the highest level of security, robust reporting systems, real-time tracking and updates. Additionally, the company is the first Fleet Telematics company to deploy on the advanced LTE Cat-M network.

To further reiterate the company’s position on cost-effective options, it offers customers free demos for their products without an added contract obligation and offers flexible monthly pricing.

“Businesses want superior products at low prices,” furthers Silva.  “Many telematics products on the market are expensive, have an up-front hardware cost, and require a long-term contract, which is a huge pain for small and mid-sized businesses.  My vision is to make it easy to try, with no risk.  So we have no contracts, and let businesses try a device for free.  If they like it, they pay us a low monthly price.”

“My goal is to solve real-world problems with simplicity and innovation–and have a lot of fun in the process.”