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5 Ways Leaders Can Use Empathy to Increase Employee Job Satisfaction

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Archives, Commentary, Global Trade Daily

5 Ways Leaders Can Use Empathy to Increase Employee Job Satisfaction

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As many workplaces struggle to retain and hire employees during the “Great Resignation,” leaders don’t have time to feel sorry for themselves. But it may be time for more of them to feel empathy toward their workers.

Ernst & Young’s 2021 Empathy in Business Survey showed around 50% of employees quit a previous job because their boss wasn’t empathetic to their struggles at work or in their personal lives. On the other hand, nearly 90% of workers who were queried believe empathetic leadership creates loyalty, and 85% say that it increases productivity.

Empathetic leadership is a must in today’s COVID-affected workplace, as employees struggle with burnout, working from home and other issues, according to research by Catalyst, a nonprofit that works to advance women in leadership positions. But until more business owners, executives and managers put a priority on listening to their employees and showing them they care, workers will look for companies that are more tuned in to their concerns, says Kathleen Quinn Votaw, the author of DARE to CARE IN THE WORKPLACE: A Guide to the New Way We Work.

“Most people do not know how to truly understand someone else’s point of view without letting their own thoughts, opinions, and emotions get in the way,” Quinn Votaw says. “Leaders often sit in their own place of judgment rather than using empathy as the bridge to understanding and connection.”

Quinn Votaw says that while empathy has gained importance in the work culture in recent years, many managers aren’t prepared for that role.

“Leading with empathy means understanding and accepting that people are not always operating at their very best,” she says. “Issues from home affect work lives. Working within and around that reality is the best way to create a place where people want to come to work.”

Quinn Votaw offers these tips on how leaders can lead with empathy and enhance the employee experience:

Be authentic. “Like actors in a Shakespearian play, we play roles versus showing up authentically,” Quinn Votaw says. “We have been taught to hide our true selves and display a false sense of bravado. To lead with empathy, get beyond the facade we all walk around with. Go the extra step – with your willingness to dig deep in terms of caring and asking questions that convey your interest in them as people.”

Communicate with a personal touch. A leader who consistently communicates with a personal touch for a variety of reasons – praise for the employee, concern and support for them – builds morale and increases retention, Quinn Votaw says. “The more personal they are, the more appreciated they are by the employees.”

Make space for connection. Quinn Votaw says leaders need to respect how their employees need personal connections with each other, and also says leaders should personally connect with employees once or twice a week outside of regular meetings. “Make time for more social and genuine connections in virtual meetings,” she says. “Have fun with virtual coffee chats, happy hours, trivia contests, or scavenger hunts.”

Provide remote workers with the tech support they need. ”There’s a growing economic inequality crisis with remote workers not having money for or access to technology,” Quinn Votaw says. “No one wants to lose out on high-quality talent because they lack funds for high-speed internet or a computer. Create a program to provide office equipment for your employees so they can have a functional setup in their personal space.”

Respect the boundaries of work and home life. Working in a remote environment has thrown off a lot of employees. “It was easy to have barriers and work/life balance when we commuted,” Quinn Votaw says. “Leaders can help  employees create a home space where they can turn work on and off, which boosts productivity, enhances connection and creates a healthier work/life balance.”

“Empathy is not about you, the leader,” she says. “It’s about taking time to listen, putting yourself in someone else’s place, and providing what they need in that moment.”

____________________________________________________________________

Kathleen Quinn Votaw (www.talentrust.com) is the CEO of TalenTrust, a strategic recruiting and human capital consulting firm. She is the author of DARE to CARE IN THE WORKPLACE: A Guide to the New Way We Work. Regarded as a key disruptor in her industry, Quinn Votaw has helped thousands of companies across multiple industries develop purpose-based, inclusive communities that inspire employees to come to work. Her company has been recognized in the Inc. 5000.

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Archives, Global Trade Daily, Special Reports

8 Effective Holiday Incentives for Supply Chain Employees

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The holiday season can be the busiest time of year for supply chain companies. USPS alone delivers nearly 16 billion packages and pieces of mail during the holidays. With e-commerce continuing to grow, logistics professionals can expect these peak seasons to become increasingly busy.

This skyrocketing demand puts increased pressure on the workforce. Supply chains often need more employees and higher productivity from their current workers to remain efficient through the season. As labor shortages continue to plague the industry, that can be a challenge.

Logistics businesses need ways to attract new workers or incentivize current ones to be productive or work longer hours. Here are eight such incentives that could prove effective during the holiday season.

1. Cash Bonuses

One of the most effective incentives is also the most straightforward. Money is a powerful motivator at any time of year, but during the holidays, when workers are likely spending more, it may be even more enticing. According to one survey, 44% of employees quit to earn more money elsewhere, so monetary incentives can convince them to stay through the holidays.

Supply chain companies can take multiple routes to this end. The most straightforward is to increase hourly wages during peak seasons, but that’s not the only option. Businesses can also offer a one-time holiday bonus, tiered rewards for shifts taken, or other financial incentives. The holiday shopping peak may help offset these costs, too.

2. Extra Time Off

A similar option is to give employees who work extra during the holiday season additional time off. Providing days away from work at another time of year makes up for the time they put in around the holidays. These incentives can also follow a tier system, with workers earning more time off as they work more holiday hours or reach new productivity goals.

Like cash incentives, these rewards can take several forms. One option is to give workers an extra paid vacation day or two to use at their discretion. Another is to increase their number of sick days, or companies could give workers more flex time.

This last option may be the most effective. Studies show that 82% of employees today would be more loyal if they had flexible work options.

3. Discounts at Local Establishments

One more unique alternative is to offer gift cards or discounts at businesses in the area. Many businesses have programs where employers can provide discounts or free services to their employees, and if that’s not available, gift cards likely are. These incentives are similar to cash bonuses but offer a specific chance for workers to try something new or visit their favorite place.

For example, employers could give employees working overtime a complimentary month’s gym membership. As workers gear up for their New Year’s resolutions, they may appreciate the opportunity. Other items, like gift cards for local businesses, can help them complete their holiday shopping or treat themselves.

4. Holiday Parties

Supply chain organizations could also embrace the holiday spirit and throw a party for their employees. This time to unwind and have fun with co-workers can help mitigate the stress of working during this season, motivating employees to push through it. Social events also make excellent incentives because a sense of community can improve worker satisfaction and productivity.

Parties should include food, drinks, games, and if employees would be interested, optional gift exchanges. Employers can even find alternatives to the classic Christmas turkey to keep things fresh and appeal to more people.

5. New Equipment

Sometimes, holiday incentives can lead to longer-term benefits for employers. One such example is to provide new workplace equipment if enough employees work through the holidays or reach a pre-defined productivity goal. This could include more comfortable office chairs, easier-to-handle pallet jacks, elevators to provide a way around stairs, or similar upgrades.

These new tools will boost productivity in the long run, so they help employers too. Workers will appreciate them because they make their jobs easier. While this option may not be as enticing to employees, it can still be effective, and it offers a win-win scenario.

To determine what upgrades will be the most enticing, employers should listen to their workers’ complaints. If there are any consistent issues that new equipment can solve, that should be the prize.

6. Charitable Donations

Around this time of year, employees may feel more charitable, thanks to the holiday spirit. That gives employers another less conventional but effective incentive: charitable giving. Instead of rewarding workers directly, businesses can make donations in their name to the charity of their choice.

Companies can either ask individual workers where they’d like donations to go or poll the workforce. In either case, the business will end up giving to a cause that employees care about in return for their hard work. Knowing they’re making a profound difference can give employees the motivation they need to work through the holidays.

7. Professional Development Opportunities

One of the most common reasons employees feel dissatisfied with and leave a position is a lack of career development opportunities. In fact, 20% of workers who quit in 2019 did so for professional development reasons. Offering opportunities for employees to advance their careers could have the opposite effect.

As a reward for working through the holidays, supply chain organizations could provide a choice of development paths. Workers could take complimentary classes in an area, attend training seminars, or work briefly in another department. Employees who long for more options in their careers will be motivated to push through the holiday season for these incentives.

8. Public Recognition

Sometimes, all an employee needs to feel motivated is recognition for a job well done. Reports show that nearly half of all Americans feel lonelier now than usual, so knowing that someone else recognizes and appreciates them can go a long way.

Supply chain companies can offer recognition-related incentives in several ways. One option is to create a friendly competition where top-performing employees during the holiday peak receive public recognition and a place on a “wall of fame.” Alternatively, employers could write handwritten notes of appreciation to all workers.

This reward pairs nicely with others, too. Employers could recognize exceptional workers in front of their peers at holiday parties or reward top performers with vacation days or material prizes.

Motivate Employees This Holiday Season

It can be challenging to keep workers motivated through the holidays, but it’s not impossible. Any of these eight ideas, or a mixture of several, could push employees to perform at their best through this annual peak.

As labor shortages continue and e-commerce rises, holiday motivation becomes increasingly crucial. Regardless of the specifics, every supply chain organization should consider rewarding their employees around this time of year.

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Archives, Global Trade Daily, Software

The Soft Skills You Should Look For When Recruiting IT Hires

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When you hear soft skills, you may wonder what it means. Like software, soft skills are innate, internal, and interpersonal skills that help people maximize their hard skills. Soft skills are so named because; you mostly don’t have a certificate to show for it. They reflect who you are independent of your educational and professional IT certifications. 

Soft skills include your communication skills, how you perform under pressure, your collaborative skills, etc. As an employer, it’s okay to want the most qualified person for the job, but much more than the certificate, you should look out for these soft skills too when recruiting your IT hires.

1. Integrity

As an employer, probably recruiting the first set of your IT hires or filling a vacant position, one uncompromising soft skill you will want to look out for is integrity. Yes! Integrity can’t be compromised, as your IT hires have to people you can trust wholeheartedly. 

The top signs of persons with integrity include the ability to give an honest report. They would also be forthcoming and straightforward. While this skill is not easily observed except when tested or the situation demands it, there are a set of interview questions you can ask to determine the strength of a person’s integrity. 

You can ask questions that border on past experiences like:

-What was your response to a situation that tested your integrity in the past?

-Can you tell lies to protect the company’s image?

Now, it’s not so much about the answers the applicant gives, but about how they answer the questions. Someone with integrity will not lie for any reason; instead, they will find ways to tell the truth in a way that won’t harm the company.

2. Intelligence

This is another very essential soft skill for an IT hire. Intelligence isn’t just about your school grades or awards. Intelligence is how well you can apply all the lessons you’ve learned since growing up to do a seemingly difficult task. To put it simply, intelligence is the activities you do that gets you out of a difficult situation, especially when you don’t know what to do.

As an IT employer, you shouldn’t just employ an honest person. They should be someone that is proactive and can think on their feet. You can assess this type of skill when interviewing by asking ‘on the spot questions’ unrelated to the technical field. Questions that require fast and on the spot thinking. 

The goal is to check the thinking pattern and how fast they can think. Another quick method to determine this is to play a game. Games such as ‘Chess game’ or caught in the maze require your intelligence to play effectively. 

3. Time Management Skills

There will be times when your IT Company will have to meet tight deadlines. The best approach to get the work done is to prioritize tasks in order of deadline. It is important your employees are people that understand the significance of keeping to time and managing time effectively. 

The time management skill will ensure they know how to prioritize tasks when necessary. You can assess this skill by asking hypothetical behavioral questions. You can also give some sets of mini-tasks within a stipulated time and see how well and how fast they get the job done. 

4. Communication Skills

The ability to communicate with people on a personal level will go far in growing your IT Company. It’s easy for IT recruiters to get caught up in the technology and forget to pay attention to the candidate’s communication skills. There is a fine balance between being tech-savvy and having a friendly personality – so you need to be clear on which quality the candidate possesses. 

As a recruiter, you need to know that your employee also has a soft side and is willing to connect with people personally. If the candidate doesn’t seem capable of doing that, it may be a good idea to find someone who does!

Besides, if the candidate can connect well with those in charge, they’ll likely do a better job – and the results will reflect that. It’s one of the many reasons that soft skills are essential in today’s IT industry.

5. Creativity 

Being creative is non-negotiable. The ability to be creative goes hand in hand with being intelligent. The only twist is that being creative gives you the edge of seeing more than one way to get a task done. With the ability to see more than one approach, you are usually at the forefront of most tasks. A creative person has a highly active and imaginative mind that makes innovation a part of them. 

Being innovative is a soft skill, but like intelligence, it also comes with being creative. This means that being creative allows you to have more than one or two soft skills. As a recruiter, one skill you have to set your eagle eyes on when searching for soft skills in your IT hires is the ability to be creative. 

You can test the skill by asking hypothetical behavioral questions or giving a task that demands creativity. 

6. Self-Motivation

Dragging employees around or giving instructions for every little detail can be tiring. You need employees that are self-motivated and can work independently with little or no supervision. The thing is, you may not be able to assess a person’s self-motivation easily. 

However, you can determine how self-motivated he is by checking the number of extra-curricular activities he has done before. These should be well highlighted in the resume. You can also ask questions like:

-How did he get to know about the job vacancy?

-Have you been in any leadership position before?

-Give instances where you worked with little or no supervision?

7. Enthusiasm 

One of the things you should look for when it comes to a potential candidate is their interest in learning more about the industry in which they’re interested in working. If the candidate seems excited about the opportunity they’re applying for, they’ll probably be happy to help you. 

If the applicant asks questions that show an interest in understanding the company more, they’ll likely do even better. This indicates that the candidate is interested in the company and can easily take the initiative. 

If you get a chance to meet such an applicant behind the desk, take advantage of this opportunity – you’ll get a great feeling from their personality that could easily transfer to the position you’re looking to fill. 

8. Teamwork

Some IT tasks require the ability to work effectively with a team. As a recruiter, you need to watch out for people that can work and cooperate well with others on the same task. Some skills required to achieve teamwork include excellent communication skills and the ability to follow instructions.

This is because cooperation can only be achieved when communication is effective. For instance, if the job role is coding, you may not need to worry about teamwork that much, but if the applicant roles involve networking or administration, they will definitely need to work with a team. You can check the resumes to see instances of teamwork done in the past.

The Right Hires Will Have The Necessary Soft Skills

Recruiting IT hires demands that you sharpen your eagle eyes and sense to recognize soft skills to promote your IT Company. Most companies now have IT departments that need people with hard skills like computer programming, software engineering, website designing, etc. And truthfully, there a lot of people with these qualifications. 

However, you also need people with soft skills that are self-motivated, good communicators, and enthusiastic about the company’s growth. The right hires are people that have balanced soft and hard skills. With these people in your team, your company can grow to its potential. And you do want that, don’t you?

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Archives, Global Trade Daily, Special Reports

In Tough Times For The Unemployed, Franchising Might Be Their Answer

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With millions unemployed and numerous industries struggling due to the coronavirus pandemic, some people who are out of work are considering a new career.

As positions dwindle in the fields they are familiar with, people are finding themselves forced to go outside their area of experience. And for some, that Plan B could be a blessing in disguise.

Owning a franchise has gained popularity in recent years, even in times of economic prosperity, as individuals have looked for a “second act” in their professional life. Franchise sales often do well in a down economy because unemployed people are tired of the lack of control they have in a corporate setting and are ready to become their own boss. Of course, there are also the additional dangled carrots of potentially more income and freedom.

In my world of franchising, pest control, we are seeing some people who have been furloughed in other industries becoming interested in being franchisees. The restaurant, hotel, oil and gas, and airline industries have been hit particularly hard in this COVID-19-caused recession. Some jobs in these and other fields may not be coming back.

But the good news is that many of the people whose jobs have been eliminated or reduced have the skills associated with running a franchise successfully. Those skills span the spectrum from leadership to business experience, discipline, technology knowledge, and communications. For many of these displaced professionals, franchise ownership may be a natural fit.

Becoming a successful franchisee takes hard work and some up-front money. Getting business loans can be tough in today’s economy. Franchise ownership is more attractive to those with a nest egg or a nice severance package that affords them the flexibility to purchase a franchise. It’s also important to note that “freedom” is a relative word when owning a franchise; in addition to long hours while getting the business established, remember that it was somebody else’s business idea, and you have to follow the script of operating the franchise.

But more and more, franchising is something out-of-work individuals with money to risk and a desire to run their own business want to consider. It requires a lot of research and intense due diligence before signing on the franchisee line. Facing life after a layoff and looking for your next move, it’s vital to do your due diligence when investigating a franchise opportunity and to clearly understand what your role will be as a franchisee.

Some of the top benefits of owning a franchise:

Experience is optional. How many times have you seen a job posting that interested you, but the experience required didn’t match up with your work history? You don’t have to worry about that as a franchisee. The franchisor provides the training to help you gain the skills to operate the franchise. A major part of what makes a franchise successful is an easily replicable system.

Minimal startup work. One of the most difficult parts of owning a business comes in the startup stage, which involves, among other tasks, writing a business plan and doing market research. But buying a franchise allows you to skip this often painful stage and hit the ground running. The template is in place, the market research for the region has been done, and the business model is well established.

Risk reduction. When someone decides to buy a franchise, rather than start a business from scratch, they have reduced their risk of failure. For one thing, consumers are already aware of the brand name, and that awareness puts the franchisee ahead of the game. The product and the system have been tested and shown to work, and the franchisee’s access to corporate guidance is a big asset in growing their franchise.

Additional support. Along with training and ongoing advice received from the franchisor, franchisees can get support from other franchisees in the company’s network. Additionally, the company itself does marketing and advertising on a wide scale that by association helps promote the franchisees’ locations.

Help in negotiating operating costs. Typically, someone starting a new business as an independent owner is out there alone trying to negotiate prices for items to get their business off the ground. But as a franchisee, often the franchisor already has relationships with vendors, giving franchisees the ability to purchase goods at discounted prices.

If you’re a displaced worker or executive, the franchise industry may be the opportunity you’ve been looking for. It could make life after the layoff better than you imagined.

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Chris Buitron is CEO and president of Mosquito Authority® (www.mosquito-authority.com), a nationwide leader in mosquito control with franchises serving communities across the U.S. and Canada. Buitron has an extensive background in franchise industries. He was chief marketing officer for Senior Helpers, vice president of marketing for Direct Energy (home services division), and director of marketing for Sunoco Inc., where he supported the company’s 4,700 franchised and company-owned rental facilities across 23 states (over $15B in annual revenues).

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Archives, Executive Education, Global Trade Daily

How To Be A Hands-On Leader In Social Distancing Times

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There are plenty of suggestions out there about how to best lead a company, but have you ever been told that an uninvolved, uninterested, hands-off leadership strategy is the way to go? Probably not. Being a hands-on leader is more important than ever these days, as many teams are working remotely.

The more a leader separates him or herself from the rest of the company, the less effective he’s likely to be. Here are a few things I’ve learned on my path to becoming a productive, involved, hands-on leader:

Honesty. Transparent communication is crucial when developing trust. Employees know when you are vague with your information or messaging. The more you can be completely open with your employees, the more they will trust you to lead them in the future. For example, if we have a complex implementation coming up, and I can see that we are going to need to work longer hours and possibly a weekend or two﹘ I tell my team precisely that. While it may seem like being the bearer of bad news, it’s better than leading them to believe they will be logging out at five every night when that’s simply not the case.

Approachability. It’s vital that every person in the company feels that they can come to you with their problems and you will hear them. The more you listen to your team, the more insight you will gain into how to lead them effectively. Never brush off an employee’s idea, opinion, or problem. Listen with intent, not apathy.

Offer Feedback. If a team or individual is underperforming but hasn’t gotten the feedback needed to address the issue, nothing is going to change. In the same way, if you have employees giving 110% effort and producing outstanding work, that needs to be recognized. Make sure your team knows that you are present; you see the work they’re putting in, and you are on the same side.

Lead by Example. I’ve found that leading by example is an essential element of leadership. The leaders set the attitude of the entire company. You can’t expect a collaborative workforce if you don’t collaborate with them. You can’t expect loyal, dedicated employees if you don’t fight for them as well.

Be the Leader You’d Want to Have. When making decisions, you have to think not only about the success of the company but the happiness of your employees. A solution carried out by an unhappy employee is never a sustainable solution. If you’re not sure about how your decisions are affecting your team, ask for feedback.

In every situation, try to put yourself in the shoes of those you lead. Are you the type of supervisor you’d want to work with? Each of your employees is a human being. It may seem like an obvious statement, but it’s easy to get caught up in the big-picture decisions and forget about the individuals that those decisions affect.

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Joel Patterson (www.JoelPatterson.com) is the founder of The Vested Group, a business technology consulting firm in the Dallas, Texas area, and ForbesBooks author of The Big Commitment: Solving The Mysteries Of Your ERP Implementation. He has worked in the consulting field for over 20 years. Patterson began his consulting career at Arthur Andersen and Capgemini before helping found Lucidity Consulting Group in 2001. For 15 years he specialized in implementing Tier One ERP, software systems designed to service the needs of large, complex corporations. In 2011, Patterson founded The Vested Group, which focuses on bringing comprehensive cloud-based business management solutions to start-ups and well-established businesses alike. He holds a bachelor’s degree in Business Administration from Baylor University.

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Is Your Business a Revolving Door? 10 Ways To Keep Your Best Employees.

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Employee retention and turnover are important terms to every business owner and leader. But sometimes the driving factors behind why employees leave aren’t fully grasped or addressed by leadership, and if that disconnect persists, the business suffers while some of the best employees beat a path to the door.

“Leaders know that it’s vital to attract good talent, but knowing how to keep good talent involves an important process that leaders must learn and practice,” says Steve Baker (www.greatgame.com), a business coach, vice president of The Great Game of Business Inc., and co-author with Rich Armstrong of GET IN THE GAME: How To Create Rapid Financial Results And Lasting Cultural Change.

“Making employee retention a priority for your company is essential for continual growth, success, and sustainability.”

Baker and Armstrong offer 10 tips to business leaders and managers on how they can retain their best employees. Make employees feel they’re part of something special. “In the same way that you promote the value proposition of your products and services to potential customers, you should do the same with employees, only focusing on your attributes as an employer,” Armstrong says. “Inclusivity and pride are feelings you can leverage to help them understand that working for your organization is a unique opportunity.”

Emphasize the purpose and meaning of the work. “The outstanding employees you seek to hire and retain have special talents, skills, and drive,” Baker says. “Make it clear to them that what they are doing benefits both the company and your customers in important ways.”

Ensure deserving team members are rewarded. Successful companies reward employees who go above and beyond. “Recognition, bonuses, and promotions demonstrate your respect and appreciation for hard-working team members,” Armstrong says.

Give employees more responsibility. One of the most effective employee retention strategies is to give them greater responsibility to make a bigger difference. “This starts with financial literacy training and continues with regular updates on business statistics like profits and revenue, and details on how their efforts are moving the needle,” Baker says.

Surround employees with other talented workers. People like to be a part of teams that are built for success. “By creating groups of skilled and motivated workers,” Armstrong says, “you can tap into a competitive and cooperative partnership that will benefit the business as a whole.”

Mentor employees. “When you prioritize personal growth and development,” Baker says, “employees see that their careers are going somewhere and that their organization’s interests are aligned with their own.”

Nurture trust in leadership. All great relationships are built on trust, and the workplace is no different. “Outstanding employees will stay if they trust leadership,” Armstrong says, “and that trust grows from leaders being honest, open, and interested in their team members.”

Get employees emotionally invested. People are passionate about the things they have helped create. “The more you engage employees in the development of the organization,” Baker says, “the more emotionally invested they become and the more likely they are to stay.”

Create a positive work culture.  “If you create a drama-free environment where honesty and integrity matter, your employee retention rate will rise,” Armstrong says.

Provide competitive compensation. “None of the other retention strategies matter if you continue to underpay an employee,” Baker says. “It is important to stay on top of what constitutes fair compensation in your industry.”

“Increasing employee retention and keeping it at a high level is challenging,” says Armstrong, “but you can start by getting your people in the same game the owner is: the game of business.

“You can build a winning culture by creating a business of business people. Allowing employees to contribute to a greater good and valuing their contribution inspires loyalty and commitment. At the end of the day, it’s all about creating a winning company and a company of winners.”

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Rich Armstrong (www.greatgame.com) is the president of The Great Game of Business Inc., and co-author, with Steve Baker, of GET IN THE GAME: How To Create Rapid Financial Results And Lasting Cultural Change. This book is the how-to application of Jack Stack’s 1992 bestseller, The Great Game of Business. Armstrong and Baker co-authored the update of Stack’s book in The Great Game of Business – 20th Anniversary Edition. Armstrong has nearly 30 years of experience in improving business performance and employee engagement through the practice of open-book management and employee ownership.

Steve Baker (www.greatgame.com) is the vice president of The Great Game of Business Inc., and is a top-rated, sought-after speaker and coach on the subjects of open-book management, strategy, and execution, leadership, and employee engagement. Baker is a career marketing and branding professional and an award-winning artist.

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Archives, Commentary, Global Trade Daily, Special Reports

When Money Is Not Enough; How To Grow Productive, Loyal Employees

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When Delta Air Lines announced plans to pay out a record $1.6 billion in profit sharing to its 90,000 employees – the equivalent of about two months pay for each of them – workers across America likely turned envious.

If only their employers would do the same.

Of course, not all companies can afford such lavish bonuses, but there are other things CEOs can do to boost employee morale and, at the same time, reduce the odds that their best workers go looking elsewhere for employment, says Troy Nix (www.troynix.com), a motivational speaker, businessman and author of Eternal Impact: Inspire Greatness in Yourself and Others.

“Money is just one thing that motivates employees, and it’s not always the primary motivator,” says Nix, founder and CEO of First Resource Inc., an association management company specializing in manufacturing networks.

“Other factors – many of them having to do with working conditions or managers – are more likely to influence whether someone stays with a company or heads out the door.”

A Randstad US study on why workers part ways with employers reported that some of the reasons most often cited include: They dislike their direct supervisors; they feel their companies view profits or revenue as more important than how people are treated; there aren’t enough growth opportunities for them; their companies fail to make the best use of their skills and abilities; the work culture is toxic; or their departments are understaffed.

Nix points out that bonuses or pay raises, while desirable, wouldn’t solve any of those core problems that lead to employee turnover.

“The secret to maintaining and growing a quality workforce lies in having a people-centric culture,” Nix says. “Certainly, there is no one silver bullet that will solve a company’s workforce dilemma, but there are ways businesses can create a worker-friendly atmosphere that will result in happier, more productive employees who want to stay with them.”

He says some solutions that will keep employees satisfied and even enthusiastic about their work include:

Help them understand the “why” of what they do. “The majority of employees usually know what they do, and most of them certainly understand how they do it,” Nix says. “But few understand why they do it. If you want to improve employee engagement, I encourage you to answer the question ‘why’ before you do anything else; and don’t just do it once, do it regularly. Habitually communicating to employees the reason your business exists will directly elevate the commitment of your people to the ‘why’ of your existence.”

Give them purpose. ”More than ever, people want to be part of something that has purpose and meaning,” Nix says. “For young people especially, going to work needs to be about more than just making money. Leaders should be aware of these aspirations and build a company culture that enables employees to find purpose in what they do. Imagine the success a business could have if the employees looked forward to coming to work on Monday with as much joy as they look forward to their weekends.”

Provide support for increasing their knowledge and productivity. Great leaders understand that the majority of employees perform their job functions without coming close to their full capacity, Nix says. Yet, among the top reasons employees leave is they see no room for career growth where they are, or they don’t feel their companies make the best use of their capabilities. “It’s essential for managers to find ways to tap into their employees’ skills,” he says, “because doing so is going to be good for the employee and good for the company.”

“Winning the loyalty of your employees translates into individuals who are dedicated to making the company better,” Nix says. “They will take the extra step to ensure the needs of the customer are met, and they will literally think about the company on their off time because it is that important to them.”

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Troy Nix (www.troynix.com), author of Eternal Impact: Inspire Greatness in Yourself and Others, is the founder, president, and CEO of First Resource, Inc., an innovative association management company for America’s manufacturers. Nix, a graduate of the United States Military Academy at West Point, served in the armed forces for a decade before moving into the business world.

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Hiring The Wrong People? Maybe You’re Asking Them The Wrong Questions.

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A company’s intention in a job interview is to find the person who best fits a particular position. But recent research has shown that quite often, the candidate who was hired failed, and usually their exit was related to attitude issues that weren’t revealed in the interview.
That raises the question: Are interviewers asking the wrong questions — and consequently hiring the wrong people? Alex Zlatin, CEO of Maxim Software Systems (alexzlatin.com), says some traditional styles of interviewing are outdated, thus wasting time and resources while letting better candidates slip away.
“It still astounds me to meet HR professionals who lack the basic skills of interviewing,” says Zlatin, author of the book Responsible Dental Ownership. “In 2019, ‘tell me about yourself’ is still a way to start an interview, and that’s absurd. The only thing you get is people who describe the outline of their resume, which you already know.
“You want to get to know the candidate’s personality in the interview. In a normal setting, you would have about one hour to do this. But some traditional interview practices waste this precious time, and you can miss out on great talent and instead hire a mediocre one.”
Zlatin offers the following interview approaches to help HR leaders, recruiters and executives find the right candidate:
Make it a two-way conversation.  Zlatin says traditional interviewing focuses too much on the candidate’s skills and experience rather than on their motivation, problem-solving ability, and willingness to collaborate. Thus, he suggests configuring the interview in a non-traditional, informal way to gain insight into the candidate’s personality. “Rather than make most of the interview a rigid, constant question-and-answer format that can be limiting to both sides, have a two-way conversation and invite them to ask plenty of questions,” Zlatin says.
Flip their resume upside down.  “Surprise them by going outside the box and asking them something about themselves that isn’t on their resume or in their cover letter,” Zlatin says. “See how creatively they think and whether they stay calm. You want to see how a candidate thinks on their feet — a trait all companies value.”
Ask open-ended questions. Can this candidate make a difference in your company? Zlatin says answering that question should be a big aim of the interview. “Ask questions that allude to how they made a difference in certain situations at their past company,” Zlatin says. “Then present a hypothetical situation and ask how they would respond.”
Don’t ask cliched questions. Zlatin says some traditional interview questions only lead to candidates telling interviewers what the candidate thinks the company wants to hear. “Interviewers should stop asking pointless questions like, ‘Where do you see yourself in five years?’ “ Zlatin says. Or, ‘Why do you want to work for this company?’ Candidates rehearse these answers, and many of them are similar, so that doesn’t allow them to stand apart.”
Learn from the candidate’s questions. The questions candidates ask can indicate how deeply they’ve studied the company and how interested they really are. “A good candidate uses questions to learn about the role, the company, and the boss to assess whether it’s the right job for them,” Zlatin says.
Don’t take copious notes. Zlatin says the tendency by interviewers to write down the candidates answers and other observations is “a huge obstacle to building a solid two-way conversation because it removes the crucial element of eye contact.”
“An effectively done interview allows the employer to get both an in-depth and big-picture look at a candidate,” Zlatin says. “Judging whether they might fit starts with giving them more room to express in the interview.”
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Alex Zlatin, author of the book Responsible Dental Ownership (alexzlatin.com), had more than 10 years of management experience before he accepted the position of CEO of dental practice management company Maxim Software Systems. He earned his MBA at Edinburgh Business School and a B.Sc. in Technology Management at HIT in Israel. His company helps struggling dental professionals take control of their practices and reach the next level of success with responsible leadership strategies.