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Introducing FleetCheck: An Indicator of the Health of Your Fleet


Introducing FleetCheck: An Indicator of the Health of Your Fleet

In an industry currently struggling with finding and hiring drivers, it grows more and more painful seeing your drivers inexplicably leave — especially when you have a gnawing feeling it probably could have been prevented with a simple conversation.

Not knowing what you don’t know is frustrating, but when viewed through the right lens it’s like so many things in life – an opportunity to improve. It’s not a revolutionary idea that you should want to focus on keeping the drivers you have and learn more about the issues they encounter that make their jobs difficult. Fortunately, the time to implement a retention program that listens to drivers’ needs couldn’t be better.

Putting a plan in place to effectively improve driver retention is easier than it sounds, and with the introduction of Insights earlier this year, Tenstreet clients now have a clearer view into what drivers experience at four distinct stages in their lifecycles. But what about getting a good read on your fleet as a whole, and on a more frequent basis?

Checking the oil in your fleet

Your fleet is the engine that keeps your company moving. If you neglect to regularly check the oil in your car, you run the risk of damaging vital engine parts, which could lead to expensive repairs or even a total replacement. Just like using a dipstick to check oil levels in your car gives you a good indicator of your engine’s health, you need a way to regularly check the overall health of your fleet.

Today, we’re introducing a new retention survey to our Insights platform that gives you a look into all the moving parts of your company. Our new FleetCheck survey module works similarly to an NPS tool in that it sends an anonymous two-question survey to your drivers once a week (or twice, depending on your preference). It gives you visibility into the current condition of your fleet at a regular frequency to show you immediately whether your fleet is running smoothly or if it needs something more to keep it going strong.

How surveys help you retain drivers

When drivers take your FleetCheck surveys, dashboard reporting automatically compiles the results, showing you an overall ranking, how many drivers responded, which drivers have not responded, and which drivers are detractors (or gave a below average score) – which may indicate an at-risk driver who could be saved with an intervention. Detractors are given the option of foregoing their anonymity should they wish to discuss their issue 1-on-1 with their manager.

You’ll also be able to see the satisfaction levels of your fleet week-over-week and month-over-month, connecting carrier and industry events to general driver sentiment–helping with that bigger picture objective–and ensuring your fleet is well-lubricated with everything it needs to give it power to drive.

As drivers start to see their feedback put into action, they’re more likely to feel like a valuable contributor in the organization and will grow more empowered to share things they otherwise might keep to themselves. Strengthening the driver-carrier connection cultivates a more dependable and loyal driver base, and ensures you get the most miles out of your fleet.

Finding and hiring drivers requires time, resources, and capital – all of which are wasted when drivers leave because nobody’s listening. Find out what you don’t know by checking in with your fleet. When drivers and carriers are communicating regularly, retention rates improve, trucks stay full, and your company runs more smoothly.

Need help building a retention solution?

Complement FleetCheck with additional Insights surveys to get a more holistic view of a driver’s sentiment both across his tenure and at specific stages therein.

Not sure what you need or how to get started? Reach out to us today! Our industry-experienced team will help you create a plan to help you listen to your drivers so they stay with you for the long haul.

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Dupré Logistics Honors Drivers with New Incentive Plan

Privately-held transportation and logistics services provider, Dupré Logistics announced a new incentive plan totaling approximately $1 million in bonus payouts to eligible drivers in its Energy Distribution Services division. This incentive was specifically implemented to extend appreciation to drivers for performance excellence.

“We wanted our drivers to know that they are our most valuable asset, and we are committed to maintaining the “Ideal Place to Work” for them.” said Tony Becnel, Director of Operations Energy Distribution Services at Dupré Logistics. Our goal is to continually recruit and retain the best drivers within the industry.”

Structured to highlight driver longevity and commitment to customers, the incentive serves as a fresh approach to maintaining employee satisfaction while supporting the company’s goal in maintaining itself as an “Ideal Place to Work.”

“Many companies have bonus programs that are dispersed yearly and have a low percentage at paying out. We feel that Dupré’s new bonus structure is unique to the industry in that it was designed to be awarded more frequently and to reward 99% of Dupré drivers with added compensation in addition to our current driver wage increases.”  

“In recent months it has become evident that recruiting and retaining the best drivers in the industry would require a different approach,” said Doug Roberie, Dupré Logistics Vice President. “Traditionally, we have provided normal annual wage increases for our drivers, but in today’s market it requires more. We wanted to put a check in our drivers’ hands to show our appreciation for their commitment to Dupré and our customers.” 

Photo credit: Dupré Logistics