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5 Ways Technology is Changing E-commerce

technology

5 Ways Technology is Changing E-commerce

Above everything else, the modern consumer is after convenience and a good experience when it comes to shopping for items. The busy schedules in an extremely fast-paced world don’t allow much time to spare for shopping. Thankfully, e-commerce has made it as easy as a few clicks. Even better, consumers can now choose anything they want from a worldwide pool of retailers regardless of where they are.

On the other hand, retailers who understand this have come out in big numbers to occupy this space through the opening of e-commerce stores. This is also an opportunity for them to cast their nets wider as well as offer their consumers a more personalized experience.

However, the birth of e-commerce would never have been realized if it weren’t for technology. Even today, technology remains the fuel behind the rising trend of e-commerce. And, as technology advances, so do the offerings to both the consumer and the retailer keep getting better.

Here are 5 ways technology is revolutionizing e-commerce.

1. Different payment options

Safe types of payment methods have always been a concern with online shoppers. Most are wary of sharing sensitive information such as credit card data on websites that they don’t trust. This coupled with the lack of a preferred method of payment has been the number one cause for cart abandonment.

Technology has come a long way to mitigate this by ensuring a secure and easy checkout process for consumers. Today, credit card payment isn’t the only way to pay for goods or services online. Other options such as eWallets, Google pay, Bitcoins among others have come to provide the safe and convenient online shoppers have been looking for.

2. Easier digital files sales

The good thing with e-commerce is that online retailers can sell practically anything, eliminating the need for brick and mortar stores. One of the biggest beneficiaries of e-commerce is people who sell digital files such as Ebooks, music, artwork, online courses, and the like. It’s also worth mentioning that through the use of technology, e-commerce enterprises are also making use of click funnel plugins which enables the selling and delivery of various products online.

Technology has made it possible to showcase their talents and knowledge to a global audience. There is a rise in apps that make it possible to create, package, and upload their work for sale. Even better, technologies such as Dropbox make it possible to upload large files. For those selling multiple files in one purchase, zip files allow them to compress these files into a single one. This is advantageous as it reduces the webspace used. Additionally, it saves consumers a lot of time since they only need to download a single file. However, consumers will need a ZIP decompression tool to unzip files once they have downloaded them. Thankfully, this is readily available across many devices.

3. Chatbots

Now more than ever, there is a need to keep the consumers happy so that they grow to be loyal and repeat customers. One way to do this is through customer support and answering customers’ questions as and when they arise. However, this poses a challenge for e-commerce retailers since their customers are spread throughout the globe. The different time zones are one hurdle these retailers have to deal with.

With the invention of chatbots, however, this is a problem of the past. This technology mimics human interactions, answering customers’ questions around the clock.

4. Social shopping

Besides keeping people entertained, social media is playing an integral part in making purchasing decisions for most people. Scrolling through the major platforms, you are highly likely to meet people asking for recommendations on the best products and stores.

Businesses that understand the power of social media are taking advantage of the big crowds to bring attention to their businesses. For instance, most online businesses are advertising their apps and online stores on social media. On the other hand, major platforms such as Instagram and Facebook have now added features that allow consumers to shop for items within the platforms. If you intend to properly market your products, you have to make sure that your social media posts are optimized to appeal to your target audience visually.

5. Push notifications and apps

One of the biggest headaches for businesses is to be in the consumers’ minds even when they are not shopping. A few years ago, email notifications gave retailers a way to keep close contact with the consumers. Unfortunately, most of these promotion emails ended up in the spam folder most of the time.

Today, the average person spends a lot of time on the smartphone making push notifications hard to go unnoticed. In addition, the presence of apps in these smartphones is a constant reminder that the brand exists.

While doing business virtually can be convenient for both the consumer and retailer, it can be overwhelming as well. However, technology is making e-commerce stores find more efficient solutions. In addition, consumers are getting the service they want thanks to evolving technology. The two parties still stand to gain as more advancement keeps hitting the e-commerce world.

e-commerce

7 Steps to Create Good E-Commerce

In the midst of the recent release of the Best Online Shops 2021, Newsweek, DK Hardware CFO Art Goldman shares his thoughts on what it takes to build a solid and sustainable online sales strategy.

We call e-commerce a type of business that sells through an electronic store, either through an app or a website. When creating an electronic business, it is advisable that you follow these 7 steps to create good e-commerce.

Before starting, I have to warn you that -although it seems a simple and intuitive task- to be successful you must control many aspects and technical elements, as well as considering whether it is worth looking for an agency or business to help you or to do everything yourself. A good start is essential for the project to survive and continue in the following months and years. DK Hardware for instance was one of the first online retail stores in the United States and Canada back in 2008 and has continuously evolved to adapt to consumer needs and expectations.

The truth is that in order to be successful you must delegate many tasks to third parties; rarely can a person execute all the tasks alone. Hence, apart from these digital marketing tips, you should also take into account other legal advice and the different formulas that you can implement to associate yourself with the different professional elements that you require.

1) Analyze both internal and external elements that can harm your project

Logically, before starting any project, a good business plan must be made so that it has the success that we can expect from it. For this reason, the first step is to analyze both the internal and external elements that can harm your business. We already have a key piece that is choosing a good platform to manage the e-commerce or online retail perspective. In fact, if we do this analysis well, we can not only prevent some of those negative elements before they appear but also carry out future strategies so that if they arise, the team knows how to act against them before they escalate.

A) What is an internal analysis?

By internal analysis, we understand the observation of how the company is going to function and its financial resources. Here comes into play the work that legal consultants carry out in tax, labor, and financial law to advise entrepreneurs on how to optimize all these elements legally. However, you can also do it yourself, taking care of these aspects:

-Economic and financial situation of the company.
-Human resources and labor expenses.
-How to obtain financing.
-Structuring the distribution network to streamline expenses.
-How to formalize contracts with the different agents or subjects involved (employed, self-employed, subcontractors).

B) Analysis of external agents

This all about observing and analyzing the competition. It is especially important to have good tools that allow us to evaluate our main competitors in different aspects such as social networks and organic positioning in search engines.

On the other hand, from a legal point of view it is about analyzing the current legislation, being essential to observe the following normative aspects, which may vary in each state, country, and continent:

-Contractual law.
-Consumer protection laws.
-Data Protection law.
-Statute of the workers, the commercial and civil code to establish contractual labor relations.

2) Create a SWOT

From this list of steps to create good e-commerce, the next one I recommend is once we have analyzed our internal and external landscape, do a SWOT to synthesize the competitive advantages that we have; as well as the disadvantages, opportunities, and weaknesses.

Once we have the SWOT completed, it will be easier to identify our competitive advantage.

3) Identify the competitive advantage

The third step in creating e-commerce is to identify our competitive advantage. This must be maintained, expanded if possible, while always monitoring that the competition does not remove this differentiating element in the future. Hence, many entrepreneurs maintain that creativity must not only be maintained during the first stage of the business; but during throughout the endeavor.

Furthermore, if we identify the competitive advantage, it will be much easier to set prices.

4) Define the target audience

Once we have identified our competitive advantage, we must define our target audience. It is a difficult task on many occasions since it is not only about imagining it, but to try to find out who really buys those products and who is willing to buy them.

It is good to accompany it with interviews, prospecting techniques, surveys and focus groups.

5) Select a good e-commerce platform

Creating an electronic store is a difficult task which not only has to result in a functional platform with flawless user experience, but also be optimized for search engines and have all the appropriate psychological elements so that people who browse the website finally buy and acquire those products.

Therefore, there are many aspects and factors to take into account, like:

A) Choose a good domain.
B) Select the quantity of products that will be sold.
C) Hire a good hosting.
D) Select a technological platform.
E) Create an attractive and user-friendly design.
F) Use logistics and stock control software.

6) Communication strategy

Once the skeleton of the website has been configured and a coherent structure has been planned, you must create and design a solid online aligned communication message, led by professionals in the field. You can think of social media and public relations to convey your message initially and, if the budget allows, escalate that into aligned marketing campaigns with a traceable ROI. Google Ads and social media might surprise you with its efficiency and usual low costs for tailored advertisement.

7) Set product prices

Now that we have everything designed and that you have probably already executed each of the elements to create a good e-commerce environment, we will have to establish the prices for our products. It is good not only to have the advice of marketers on these prices; but also, from the tax consultant or financial advisor to help your company run properly and not have losses that endanger its validity.

To set prices on your online store, it is essential that you take into account the analysis of the situation that you did at the beginning of the project, both external and internal elements. Setting prices may sound quite easy, but in practice, a profoundly serious study is required to help you optimize each of the elements that make up the production and distribution chain of the company.

With this analysis we must enhance our strengths and create opportunities in our weaknesses, only when you know the profitable price of each product, you can later make discounts, promotions, offers, and bonuses on designated dates (Christmas, Valentine’s Day, Easter, Black Friday, etc.).

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Featured in America’s Best Online Shops 2021 – Newsweek, DK Hardware is one of the largest online home improvement retailers for a variety of hardware manufacturers all over the United States and Canada.

supply

E-Commerce Logistics and Supply Chains: Journey to the Future

The transition of commerce to an electronic format is a well-established and economically sound process which is in its prime. Shopping and paying online has already become an integral part of modern life. Conversion of e-commerce platforms is more than 7% versus just 3% in the retail sector. But how has the transformation of e-commerce affected logistics?

The transportation of products remains a physical process that cannot be realized through the Internet. However, electronic administration of logistics processes is available now, and advanced technologies help optimize the product movement along the supply chain. How does this all happen and what are the current trends – let’s understand.

Why Classic Logistics Has Become Obsolete

The answer is simple: needs are growing.

If we immediately exclude the possibility that a business delivers goods on its own without involving third parties, then, in any case, there is some company in the chain between the brand and the consumer. With its help, goods get into the hands of buyers from different cities and countries.

But if earlier, in most cases, it was a matter of delivering the product to stores and other retail structures, now everything is much more sophisticated. Buyers may request delivery to their nearest post office, special pick-up point, or even directly to their home. This required a qualitative change in storage conditions and technologies used.

Reasons for the Rapid Development of Logistics

In order to take their place under the sun in a trading niche, brands choose the most effective methods. This is what is most appreciated by any buyer – a wide range of products and short delivery time: who would want to wait for their goods for several months? The same goes for digital commerce. Therefore, you should not be fooled, for example, a case of Photza digital photo retouching service, when they reduced the delivery time from 3 days to 2 and began to send ready-made photos not only through your personal account on the website, but also duplicated by email link to Dropbox, increased conversion by 17.3%.

A good example of successful adapting to new realities is Amazon. By activating 50 picking warehouses throughout the United States, this giant got the opportunity to promise customers next-day delivery. With the help of a special code (SKU), each item was designated, then it arrived at the distribution center, and was ready to be further piece-picked for individual orders.

The closer the inventory to the buyer, the faster the delivery. Other retailers and businesses quickly realized this and began to deploy new capacities, using both internal departments and shared resources managed by third-party partners.

New Trends and Their Impact on Logistics

Implementation of Digitalization

This is a crucial thing that makes sense to mention. Advanced technologies, the ability to create and use customized software adapted for each business and its logistic model, electronic databases and much more allowed many brands to reach a new level.

Digitalization not only accelerates work, but it also provides greater stability and sustainability in the implementation of supply chains. With its help, brands can check the availability of products in any storehouse at any time, request information on the latest deliveries as well as the status of different orders, manage inventory and pre-compile optimal routes.

The Same-Day Delivery

The question of how to speed up the process of getting the product into the hands of the buyer continues to occupy the minds of brands. The most relevant category of goods for delivery on the same day is, of course, food. One can also include consumables here. Short-lived commodities do not stand the test of time, therefore, special conditions must be provided for them. And this is not a whim of the client or the quirk of the manufacturer, but an urgent need.

Moreover, there is a certain relationship between service and money, which people consider appropriate to pay for it. This balance should be carefully calculated and taken into account. It is also interesting that more than 60% of clients are willing to pay more in order to receive the goods on the same day or at least the next day. If the brand has the opportunity to fulfill this desire, then we can say that it is already one step ahead of its other less savvy competitors.

To reduce the cost of delivery and ensure its optimization, platforms such as Uber implement market models that analyze and compare supply and demand. For example, they select available couriers and orders received in real time and, by appointing a courier to deliver a product, seek to minimize the average travel time. The whole system is fully automated: large amounts of money were invested to ensure its correct functioning. Notably, they fully paid off, because as a result, the organization has received a platform that provides stable and trouble-free operation.

The scheme of working with local couriers is gaining momentum, and in the near future, many large retailers are expected to switch to it. This is convenient and, as indicated above, requires the greatest cost only at the initial stage of implementation. With the correct formulation of the problem and the determination of the goals pursued, success will not be long in coming: it remains only to maintain the system and periodically update it. No one wants to be left overboard as an outdated option.

Couriers Robots

Delivery of goods by robots is also not as far away as it might seem. Starship Technologies is already launching its standalone food delivery robots in Tempe. Self-guided robotic vehicles can carry orders weighing up to 40 pounds over a distance of 3 miles. Autonomous navigation is provided by a 360-degree camera, which makes a robot an absolutely independent counterpart to couriers, reducing labor costs by more than 70%. Bots work best in urban centers.

There is no information about possible obstacles to their movement yet. In addition, such machines encounter far fewer legal barriers than their unlucky colleagues – drones.

The Power of Social Media

While marketing and link building strategies allow the brand to improve its online visibility, social networks dominate in matters of instant communication with customers. Clarification of address details, obtaining prompt feedback and providing the information requested by customers optimize logistics processes from a coordinating point of view.

SaaS Options to Streamline Supply Chains

Manual supply chain management with modern production volumes nowadays seems almost impossible; to say the least, then certainly both an outdated and inefficient method. Therefore, many businesses resort to various software-as-a-service supply management options.

This process became especially popular after the entry of cloud computing into the game. It made available timely informational and structural updates and created easy ways to manage infrastructure costs.

Advanced Product Tracking Scheme

The use of GPS has become another milestone in the history of an e-commercial boom. With its help, it became possible to track the location of the goods at any stage of their journey, whether it be moving to a regional storehouse or last-mile delivery. Moreover, tracking is a useful option for customers: they can clearly imagine and assume how much they have left to wait for their goods.

In the event of an unforeseen situation, brands can immediately detect problems and take all necessary measures to restore the procedure for transporting products to the buyer.

In the End

Modern problems require modern solutions. Therefore, in parallel with the new e-commerce opportunities, up-to-date options appear that handle the transportation of small and large goods equally well. Digitalization has given a significant impetus to the growth of new capabilities. Timely delivery at a price that satisfies the customer is what businesses strive for by updating their logistics models.

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Marie Barnes is a Marketing Communication Manager at LinksManagement, where you can buy real backlinks, and is a writer for gearyoda. She is an enthusiastic blogger interested in writing about technology, social media, work, travel, lifestyle, and current affairs.

disruption

Navigating Through the Disruption – An Oceania Perspective

Logistics has always been the backbone that silently keeps the world moving but, in this time of uncertainty, its importance has been magnified. COVID-19 has caused disruption globally to all business, in one way or another, and navigating this unprecedented time has highlighted many challenges.

With the evolving landscape, forward planning has become essential to ensure business continuity plans are effective. The need for a recommencement plan for businesses who have temporarily closed and a diversified supply chain for those who operate as essential services is paramount to ensuring business survival for now and success in the future.

What we learned from New Zealand’s Lockdown

The level-4 lockdown of New Zealand has shed some light on the potential challenges that may arise should Australia follow suit.

The Port of Tauranga has announced it is prioritizing the unpacking of essential goods so that the cargo can be handled and transported first. Container loads are able to be delivered to customer’s sites, if the site is accepting deliveries, however, they cannot be unpacked until the level-4 lockdown period has finished. By doing this, the Port and Government are ensuring the movement of essential goods remains efficient and that essential services can continue operations as usual.

Where a customer site is closed, we see the Port of Wellington waive storage fees for shipments that cannot be transported out of the Port.

We are working with our clients to identify if their goods would be considered essential in the event of a complete lockdown. We’d advise that all companies start considering what sort of goods they have incoming and work with their strategic partner to qualify if their goods would be restricted to such delays if a lockdown were in place in Australia.

Be realistic and confirm whether your goods are considered an essential service and put suitable business measures in place.

If you find that your business cannot be considered essential or it is not viable for you to remain open, you’ll need to prepare to get back to production quickly once the lockdown is lifted. We recommend that non-essential businesses put a plan in place for the commencement of reopening. It is important to consider whether the recommencement of operations would be staggered, what goods or orders are required to meet the operation recommencement timeline, and are these urgent.

Diversify your Supply Chain

Sometimes the best solution for a business’s supply chain issue is to consider diversifying your shipment options.

For example, it may be beneficial to combine different transport types by flying goods to Singapore before shipping them to Australia rather than just shipping from their location of origin. Combining the two transport types is a faster and cheaper option than purely using air freight in a volatile market.

Businesses may consider using Less than Container Loads (LCL) if they require certain goods for essential service production because it is more cost-effective than their standard full product shipment in a Full Container Load (FCL).

An alternative to air freight, road, and rail in Australia is the Domestic Coastal Shipping Service. After ships have unloaded goods in Eastern Australia, on their return journey to their location of origin, they are able to pick up and deliver domestic goods as they travel West along the coast. We have seen more than a 20% increase for the quarter year-on-year due to the additional pressure on the Australian road and rail market. Rail is at capacity with customers experiencing damage to goods, severe space, and equipment issues as a result whilst the state border closures are posing potential delays for trucking. Many major clients, especially in the food and beverage sector, are switching large volumes to our coastal service as a solution to ensure continuity of business supply.

This domestic shipping service provides a saving of up to 60% over rail and road services. Businesses would need to take into consideration the increased travel time required over other domestic modes of transport and plan this into their supply chain model.

When new challenges arise, it is best for businesses to discuss their options with their strategic partner, who will help navigate this uncertain time.

As businesses struggle to meet the demands of this new normal, C.H. Robinson’s trusted advisors around the globe are continually looking for the best solutions to keep your supply chain moving.

ecommerce shipping

Ecommerce Shipping Guide 2020: All You Need to Know

This year, the ecommerce shipping industry is adapting automation and other efficiency-boosting tech tools for a 360-degree transformation. The shift in trends that began in 2019 is only going to pick up pace this year, with two of the most important trends of automation and scaling globally gaining impetus.

In 2019, 79% of US ecommerce shoppers said that free shipping would make it more likely for them to buy things online.  53% of users abandon the cart because of hidden costs like shipping, tax, etc. That’s how important shipping is for ecommerce sales.

So what changes should you be prepared for in 2020 when it comes to shipping?

What do you need to know about ecommerce shipping?

These are some of the questions we aim to answer through this guide.

A Step-Wise Peek Into the Ecommerce Shipping Process

Step 1 – Understanding a shipment

The most basic thing you need to understand is what constitutes a shipment. A shipment can be one thing or multiple things, created as a result of an order placed by a customer through online channels. One order might have multiple shipments too.

Step 2 – Using a shipping management software

Managing an inventory, especially when you are listing your products or services on multiple platforms, is a must. Using shipping management software keeps you organized. It also helps you check the status of every order in real-time.

Step 3 – Choosing your shipping carrier

There are a host of shipping carriers that are preferred by ecommerce companies like UPS and FedEx, among others. Therefore, compare the costs, the insurance, the delivery times, and the network of a shipping carrier before choosing one.

Step 4 – How to ship?

What is the most effective shipping method for you? By air, sea, or road? Ascertain this.

Step 5 – Determining whether to ship globally or locally

Will you be taking orders from international customers, or will you be shipping only in your city, state, or country? Answering this question will help you streamline the process.

Step 6 – Tracking & communication

Your work only begins once you have shipped an order; it does not end there. Customers prefer to have constant communication about their orders through tracking. Until the product is delivered, your job is not done.

Step 7 – Packaging and labeling

Incorrect labeling or inefficient packaging can cause damage or loss. Also, a badly packaged product negatively affects brand reputation.

Step 8 – Calculating costs

Shipping costs are one of the most important heads in your company’s balance sheet. Consider the factors like shipping methods, package dimensions, third-party-logistics, etc. while calculating the costs.

Step 9 – Knowing the regulations

You have to check the rules and regulations for all the countries or states you are shipping to. Some products cannot be shipped, while some need to have accompanying documentation, especially when you are shipping globally as they pass through customs. Know this beforehand.

Step 10 – Auditing & refunds

One of the most important steps is auditing your shipments. Shipping carriers might often overcharge you or levy incorrect fees and charges on your shipments. Automated or manual auditing allows you to claim refunds, making a slight addition to your capital.

Shipping Trends to Watch Out For in 2020

1. Going global

The whole world is a market. ecommerce companies are scaling internationally to boost growth. The demand for non-local products (that gain an ‘imported‘ or ‘exotic‘ tag) is only increasing. About 2.2 billion users are expected to shop online globally by 2021 – that’s your market if you go global.

2. Technology

The use of technology has increased efficiency, revenue, minimized errors and facilitated a better organizational structure. You can use shipping automation software solutions or something as simple as chatbots for your customers to track or know more about their orders.

3. Multi-channel presence

Just using one ecommerce platform like eBay or Amazon is not something online sellers prefer anymore. The new trend is to have a presence on multiple channels to maximize the chances of getting sales.

4. Faster delivery

Shorter wait times and same-day delivery options are what are in demand this year. Instant logistics is a major trend. A survey revealed that 88% of online shoppers are willing to pay for same-day delivery.

5. Personalized and premium packaging

Most ecommerce companies are spending a lot of money on designing the packaging. It works great for branding and says a lot about the company. Offering the users an option to personalize packaging is fast becoming a trend. 52% of customers are willing to make repeat purchases if the online merchant offers premium packaging, while 62% were more likely to purchase from a brand that used sustainable packaging.

The Past and the Present

The evolution of shipping and logistics in e-commerce has been phenomenal, especially in the last five years. The shipping modes, costs, size of warehouses, delivery times, packaging materials are only some of the things that have undergone a change. Internet of Things (IoT), machine learning (ML), automation, real-time tracking, Artificial Intelligence (AI), etc. have brought about this evolution. And this year, the ecommerce shipping industry is set to revolutionize with about 25% of the world shopping online. Are you ready?

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Ana Shan is a product evangelist at AuditShipment.com, an AI-driven audit service that automatically captures more than 20 carrier errors and helps businesses save up to 16% of their shipping costs.

logistics

6 Ways to Enhance Your Logistics Efficiency and Improve Customer Relations

For any business that relies on transferring physical goods and valuable data on a daily basis, perfecting logistics processes is an absolute must. Failing to address this important aspect can hurt both the other internal processes at a company and negatively affect the business’s relationships with customers.

When perceived from the position of a customer, this makes perfect sense. Everyone has probably had at least one bad shipping experience in their life. As it turns out that, poor shipping options and bad service can lead to alienating customers and even causing them to order goods from competitors’ websites instead.

So, what can companies do to improve their logistic efficiency and maintain the desired relationship with their customers, whether they’re loyal or new? Here are a few tested and proven ways to stay on top of the situation.

Begin with your logistics staff

Bruce Vaughn, a top paper writing services reviews contributor and a former logistics manager in a large food supply chain, testifies that many shipping mishaps and mistakes begin right at the very beginning of the route: Your own warehouse. 

It all begins and ends with your employees. You can have state-of-the-art software, best vehicles, and finest products on the market, but if you’re constantly understaffed or your employees in the logistics department aren’t properly trained, all other efforts can (and probably will) easily go to waste. Educate your staff and make sure there are always enough of them to handle the growing needs of your business.

Modernize the logistics processes

The times when inventory management and all other processes in your logistics department needed to be done by hand are long gone. Failing to modernize these procedures doesn’t only make your business appear outdated to the outside world: It also slows all shippings down, aggravating your customers as a result.

Business analysts from dissertation writing services advise investing in customizable information management systems that will allow you to handle inventory, statuses of all orders, shipping options, and all other related logistics aspects. This way, your staff will save valuable company’s time and money while also making fewer errors in the process.

Manage supply and demand

One of the most important lessons every retail business owner needs to learn is how to assess the inventory and keep everything neatly stored. This is especially challenging for small businesses, as lack of storage space often prevents them from keeping large amounts of goods close and ready to ship at any time.

Even if your business can’t afford to store thousands of items at the same time, nothing prevents you from educating your staff on how to make the best use of space you do have. Additionally, tracking and analyzing orders can give you a good overview of when your customers typically order more, so you can prepare adequately and in time.

Cut the costs by going green 

As consumers are becoming more aware of our impact on the environment, the time has come for retail and other businesses to start seriously considering going green to cut shipping costs and respond to the wishes of their customers. Thesis help and grademiners analysts assess that more than half of people ordering goods online care about social or environmental benefits, and the results of a study conducted by Cone in 2017 support these claims.

Reducing the consumption of fuel, streamlining driving routes, and investing in eco-friendly packaging are only some of the ways for your business to contribute to saving the planet and strengthen the bond between your brand and its customers.

Partner with reliable shippers

If your company doesn’t ship the goods but instead partners with other shipping services, make sure that your partners are professional and serious when it comes to their end of the business. Your customers expect the entire experience, from ordering to receiving, to be error-free, and if your shipping partners fail to do their job, it’s the image of your company that will suffer as a result.

One of the factors businesses often put in focus when choosing their shipping partners is the price, and this should come as no surprise. However, price should never be the only one, let alone the decisive aspect. Take time to inquire about your potential partner’s delivery and delay rates, insurance, and statistics about their customer support. 

Rethink your refund policy

Even when everything is done right, mistakes can happen. More often than not, however, errors will not affect your business’s reputation as much as your actions to take care of them and prevent similar mishaps in the future.

Remember that trust is what bonds you and your customers as much as the quality of your products. Uk-dissertation.com and essayshark reviews business expert Christina Green emphasizes that designing a respectful refund policy is one of the most important aspects of your retail business. 

Logistics management is one of the crucial components of business operations. Fixing mistakes and maintaining these processes always begins with creating a sustainable plan that should serve your company at the given moment and in the future.

Don’t hesitate to invest time, money, and other resources to make logistics processes work optimally, and your business will soon experience the benefits. Customers will appreciate your efforts, rewarding you with their trust and recommendations, while many other internal processes in your organization will also take a turn for the better.

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This guest post is contributed by Kurt Walker who is a blogger and college paper writer. In the course of his studies he developed an interest in innovative technology and likes to keep business owners informed about the latest technology to use to transform their operations. He writes for companies such as Edu BirdieXpertWriters and uk.bestessays.com on various academic and business topics.