New DHL App Increases Cold Chain Visibility
DHL Global Forwarding has introduced its new LifeTrack mobile app, a free application that provides users on-the-go access to DHL’s proprietary online cold chain tracking and management platform LifeTrack.
The app gives customers in the life sciences and healthcare industry an overview of their shipments, alerts about any in-transit issues, such as temperature excursions, and instant support through round-the-clock access to cold chain experts.
The LifeTrack mobile app is available for iOS and Android systems and ready for download in the respective app stores. DHL Global Forwarding is the air and ocean freight specialist of the Deutsche Post DHL Group.
“With the LifeTrack app we meet our customers’ need for increased visibility and convenient access to the main features of our browser version, while on the go,” said David Bang, global head of DHL Temperature Management Solutions. “Our mobile application provides customers with immediate overview of the most critical information, such as temperatures, interventions and shipment resolutions, all in an intuitive mobile design”.
Current customers of DHL Thermonet and LifeConex services are able to access the app with their same credentials as the web browser version. Once logged in, the application shows shipment details including routing, movement milestones, and potential interventions. Upon completion of key logistical events or detection of potential irregularities, the app informs the user and also provides details about measures taken where required. In case further support is needed, DHL’s cold chain advisors can be contacted 24/7 directly from the app.
The LifeTrack app compliments the other mobile solutions that DHL Global Forwarding launched in recent years to strengthen their client’s efficiency and increase transparency over the shipments. Among those are DHL ActiveTracing to track and trace groupage shipments, and the Cargo Mobile Tracking app to trace sea and air freight shipments.
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