Emerging Technology Enables Customer Service In 25 Languages Using Same Staff
Translate Your World International (Tywi), developers of communication software, released its newest software, Tywi Customer Service, which enables any business to offer customer service in dozens of languages using its original staff.
A company agent can chat in 78 languages or talk with customers in 25 languages using Tywi Customer Service.
“There is nothing to download or install by either the company or the visitor,” said Sue Reager, president of Translate Your World. “The visitor just clicks on a link on a company website or a link in an email, PDF, Power Point, or text message. Tywi instantly opens communication between visitor and agent. Each can type-chat or talk in real-time in their native tongue. Tywi can even change an agent’s accent to be more understandable to the visitor.”
Tywi also offers optional live audio and video that converts customer support into a click-to-talk environment in all major languages. “Chat boxes that are silent in other brands come alive as Tywi speaks the chat to the visitor in their native language,” said Reager. “Text-typing becomes optional, and support can be performed from anywhere on any device. And when automation is not sufficient, users may summon an interpreter who arrives in less than 60 seconds.”
Translate Your World sees the future of customer support as a new digital service environment where an agent’s conversation may be scripted and even pre-translated for precise control and perfect translations. Interactions may also be unscripted, automatically translated on the fly. The quality control available with Tywi includes voice profiles for speech recognition, six automatic translation softwares, and user dictionaries that tailor to the corporate vocabulary.