eDesk is the first ecommerce helpdesk software to integrate with Whatsapp business. The feature will enable retailers to provide customer support on the messaging platforms their customers use the most.

eDesk, the eCommerce customer support platform that enables retailers to consolidate customer interactions from every support channel into one, unified inbox, announced today it will directly integrate with WhatsApp Business. This will enable eDesk customers to connect with their customers through the world’s most popular messaging platform, and centralize all conversations within their eDesk dashboard. This is the first time a  ecommerce help desk software has integrated with WhatsApp Business.

eDesk, who work with SuperDry, Seinnheiser and Suzuki, is the only customer support solution purpose-built for online retailers. For eCommerce sellers, the integration means they can connect with their customers on the apps they use most. What this means for sellers using WhatsApp Business is that their customers can contact them in a convenient, familiar way, and agents get the ability to prioritize, assign and reply to all their WhatsApp messages from the eDesk mailbox

Smart brands know that the best way to engage with customers is to go to them, and WhatsApp is where they are. As the world’s most popular messaging platform, used by over 2 billion people in over 180 countries, it is in retailers’ best interests to leverage WhatsApp as a customer service channel. The partnership will allow eDesk users with WhatsApp Business accounts to easily support their customers, at no extra cost, from one inbox, and grow their business with the confidence that customer service in any language is covered everywhere they sell.

The WhatsApp Business integration with eDesk enables retailers to centrally manage all their customer support, at scale, from one unified inbox, enabling agents to work remotely and seamlessly across all channels. Unlike other help desk solutions, eDesk is built specifically for eCommerce and is the only product on the market to give brands and sellers the ability to truly support their customers 1:1 across all their sales channels. eDesk’s award-winning solution enables sellers to simply and automatically consolidate, prioritize and translate customer queries from multiple channels, in just a few clicks.

About eDesk

Entirely eCommerce focused, eDesk helps online retailers to deliver seriously extraordinary customer service, everywhere they sell. eDesk’s suite of award-winning AI-powered eCommerce tools improve productivity, profitability and reputation through automation, commercial insight, and competitive benchmarking.

eDesk integrates seamlessly with more marketplace, webstore, communications, social media and logistics channels than any other customer support software provider, so eCommerce brands can respond to customer queries quicker and focus on selling more to realize their growth potential.

eDesk is the only customer support solution provider on the Amazon and Walmart development councils, and counts Google, eBay, Shopify amongst key strategic partners.  Customers include Superdry, Pitstop Auto, Right Deals UK.

Founded as xSellco and rebranded as eDesk in 2021, the company is trusted by thousands of customers around the world and powers over *14 million conversations every month, resulting in billions of dollars of ecommerce transactions every year. eDesk is headquartered in Ireland with offices in the UK and the US.