The world’s largest award by the PMO Global Alliance selected Dubai Customs for the coveted award recognizing them as the “Best PMO in the World” for 2020, right after being named Asia-Pacific PMO of the Year in August. The PMO Award is known as the largest of its kind globally and highlights exemplary practices in international standards and exceptional project management for economic development-focused projects. This year’s annual ceremony was conducted virtually on October 29th and featured delegates from across the globe.

“We have implemented comprehensive development plans that integrate global project management best practices based on AI applications and advanced technologies run by skilled and highly motivated teams,” HE Sultan bin Sulayem, DP World Group Chairman & CEO and Chairman of Ports, Customs and Free Zone Corporation said. “Inspired by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we follow an innovative project management methodology that seeks not only to promote sustainable development but also turn challenges into opportunities.”

Dubai Customs maintained its competitive position against private companies and government departments with a total of 125 projects worth AED 350 million implemented between 2007 and 2019 paired with a business-minded approach. These and the implemented technology-focused integrations continue to support economic vitality and development support.

Juma Al Ghaith, Executive Director of Customs Development Division at Dubai Customs added:

“As part of its digital transformation strategy, Dubai Customs’ future projects are driven by fourth industrial revolution technologies like AI and blockchain. Our projects seek to better facilitate trade operations, automate customs procedures and reduce cost on clients. Projects managed by Dubai Customs’ Development Division have reduced operational costs of clients by AED898 million, generated revenues of AED384 million, reduced internal operational costs by AED561 million, and safeguarded AED25 billion worth of customs revenue.

Dubai Customs has achieved a 100% digital transformation, which has enabled us to raise the happiness levels of clients to 98%. Key projects that have made this possible include the Mirsal System developed in house by Dubai Customs. The project was praised by the World Customs Organization as one of the world’s leading customs systems and adopted by the Federal Customs Authority to create a unified customs system integrating all local customs departments in the UAE.”

Source: Dubai Customs