Competing against four private sector companies from around the world, government organization Dubai Customs achieved the highest agility rating by the American Business Agility Institute in addition to earning the organization’s coveted Agile Organization Certification. This represents a significant milestone for Dubai Customs as they are the first and only government organization to receive the certification.

“Dubai Customs has made great progress in building competencies to achieve the highest level of corporate agility,” said Sultan bin Sulayem, DP World Group Chairman & CEO and Chairman of Ports, Customs and Free Zone Corporation. “Quick adapting to change and going the extra mile to build products and services that continuously exceed the expectations of their customers is what sets Dubai Customs apart. Businesses develop strategies to manage the future and predicating it, but this works well only in an unpredictable market. We no longer live in such a world. We have to be more agile to adapt to the change.”

BAI reported that Dubai Customs remained in the top 10 percent among the thousands of companies and organizations considered. Senior management in conjunction with corporate agility teams were cited as a significant driver behind Dubai Customs’ success and achieving this recognition.

As part of the process for evaluation, factors including agile mindset and culture, authorization and ownership, diversity, equality and integration, psychological wellbeing, individual development, vision and mission, client-focused services, agile operations, external stakeholders, transparency, and quality are all assessed for final determination.

“We continuously develop our levels of agility within our vision of developing the customs field to achieve the best results in facilitating global trade and protecting the society,” said Ahmed Mahboob Musabih, Director General of Dubai Customs.

“The standards of the Dubai Government Excellence Program and the corporate agility model serve as the roadmap that we follow to achieve corporate agility. This renowned certification is reflective of our persistence and hard work. There are corporate agility teams in the department that manage risks and stimulate innovation. This is the prerequisite for going into comprehensive development in the next 50 years. We have learned a lot from the current covid-19 crisis, this included our quick response to the emergencies and turning challenges into opportunities. We have dealt with it with professionalism and agility and managed to facilitate global trade and provide quality services during what has been a testing time for all.”