As demand for security services grows globally – with the size of the industry projected to increase six per cent annually over the next few years, reaching US$240 billion by 2020 – the visionary behind Montreal tech startup TrackTik Software Inc. is on a mission. He’s focused on giving organizations managing security guards worldwide the tools to run leaner and more responsive automated operations.
In so doing, Simon Ferragne has changed the face of the security workforce management industry in just five short years, introducing the industry’s first disruptive technology and positioning TrackTik as a global leader in the security guard space.
“We are delivering game-changing technology that is reimagining every role in the security workforce management process,” said TrackTik Founder and CEO Simon Ferragne, the visionary behind the company’s technology who credits its rapid success to filling a much-needed gap in the marketplace.
Recording triple digit growth year over year since its inception in 2013, the company has announced the expansion of its operations to the U.S. and Europe. With staff strategically hired in Dallas, TX, Boston, MA and London, UK, TrackTik this month opened its first satellite office in Amsterdam, the Netherlands and continues to score major global customer wins, including industry-leading security firms and key organizations in the banking, healthcare and transportation sectors.
“From day one, our vision has been to provide both public and private organizations with a breakthrough solution to maximize efficiency of their operations,” said Ferragne, Founder and CEO of TrackTik, the No. 1 mobile and web-based software for security experts. “Building on proven results, our client base has expanded internationally at an exponential rate.”
This month, TrackTik received a Deloitte Technology Fast 50™ award, ranking it as Canada’s 11th fastest growing technology, media and telecommunications companies in recognition of 1,725 per cent revenue growth over the past four years. Earlier this year, the company was named to the LinkedIn list of Top 25 Startups in Canada and placing 36th on the Canadian Business 2018 Startup 50 ranking of Canada’s Top New Growth Companies.
Following a $7-million infusion of venture capital last year, the company is investing heavily in R&D, doubling its Canadian head office staff from 60 to 120 employees over the last year alone, and innovating its cloud-based platform with state-of-the-art business intelligence features.
The security industry’s only all-in-one solution, TrackTik’s enterprise approach delivers all of the mission-critical components required to run a professional security service firm on a single integrated platform, including real-time guard management and incident reporting, back office financial and administrative functions, and business intelligence.
“Establishing a local presence in major world markets means we are better positioned to respond to unique client needs as we grow,” Ferragne said, pointing to California and Australia as the company’s next growth markets. “Our goal moving forward is to reimagine every role in the security workforce management process so that we can deliver game-changing technology to help global security firms seamlessly manage their business.”
TrackTik platform an industry game-changer
TrackTik’s diverse team of developers – working from its Montreal head office and including top talents from international markets, such as Ukraine, India and France – is focused on pioneering new disruptive technologies for an industry that not too long ago relied on pen and paper.
For example, the company is about to launch a data analysis and reporting tool that works like Siri for security businesses by giving users easy access to relevant information required to make better business decisions. “Our customers don’t have to be data experts,” Ferragne explained. “They simply query the tool and it will present clear, concise, easy-to-understand reports about items like staffing, salaries and overhead.”
In the coming months, TrackTik will be rolling out a new scheduling feature that further optimizes the platform by automating manual scheduling tasks related to managing large, diverse and mobile security workforces. According to Ferragne, the product will shave as much as seven minutes per shift off of the time required by schedulers, applying artificial intelligence to learn employee work preferences and automatically inserting them into the scheduling process. For example, the system will categorize employees according to their risk tolerance, people skills and how often they can work nights or weekends.
“Our automated scheduler will totally disrupt how people are currently working in the industry,” Ferragne said, noting that the product was developed based on one-to-one feedback from TrackTik customers.