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Small Business Revenues are Up – But New Challenges Emerge as Businesses Continue the Pandemic Comeback

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Small Business Revenues are Up – But New Challenges Emerge as Businesses Continue the Pandemic Comeback

Kabbage from American Express has been tracking recovery trends and growth outlook of U.S. small businesses. Polling 563 small business leaders, our latest installment exhibits how small businesses are adapting to a shifting market as they look beyond pandemic-wrought challenges, adjust for inflation and modify hiring approaches.

Small businesses are preparing for a new type of market. One that’s not driven by the direct impact of COVID-19 – but rather, one determined by the economic aftermath of the pandemic.
Economic indicators like inflation will require adjustments, but the new data illustrates how small businesses are making changes and adapting.

COVID Concerns Wane

Our data suggests U.S. small businesses are now less impacted by the pandemic. In the latest Small Business Recovery Report, responses showed over 90% of businesses did not have to stop, slow, limit or shut down their companies due to the Omicron COVID-19 variant, while 70% stated they weren’t affected at all.

With pandemic challenges subsiding, U.S. small businesses are growing. Respondents reported their average monthly revenues increased 77% in the past six months, from $47,900 in July 2021 to $84,935 in February 2022. Additionally, average monthly profits have increased an average of 39% in the same period.

Although, these growth percentages are heavily weighted toward larger small businesses. The smallest small businesses—those with fewer than 20 employees—reported a 13% increase in average monthly revenues and a 12% increase in average monthly profits from July 2021 to February 2022, while large businesses reported 145% and 29%, respectively.

Adjusting for Inflation

Respondents reported increasing prices by an average of 21% across industries, largely due to increased costs from their vendors (54%) and of raw materials (45%).

Looking ahead, 65% of businesses plan to keep prices at this inflated, current rate for the next six months, while nearly one in five (18%) said they plan to raise prices even more. Combating increasing costs of their own is a primary contributor, and over half (53%) expect their business to be impacted by supply chain issues for the next three months to a year.

A Shift in Hiring

The Department of Labor’s February jobs report shows that employers added 678,000 jobs in February and the unemployment rate declined to 3.8% – the lowest level since the COVID-19 pandemic hit the U.S. economy two years ago.

With more headcounts filled from a decline in the unemployment rate, those record numbers were corroborated in the Small Business Recovery Report.  Three quarters (75%) of the smallest small businesses said they are not hiring. Yet, challenges persist among medium and large small businesses as 59% reported hiring today is just as, or more, difficult than it was at the end of 2021.

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Small Business Optimism Persists, Despite the Pandemic

Businesses and consumers alike are finding ways to adapt and stay resilient during these unprecedented times. Though recovery may take time, a new report confirms the strength of entrepreneurialism and grit of small business owners, who remain optimistic that their businesses will overcome any present and future obstacle with the right resources and preparedness.

In the inaugural American Express Entrepreneurial Spirit Trendex, the study, which polled 1,000 small and mid-sized businesses, revealed notable insights about the entrepreneurial spirit in the United States. Even amidst the pandemic, the survey showed 75% of small business owners are optimistic about their business’s recovery and 82% feel that they are better prepared to handle a future crisis.

They continue to believe in their business and pursuing what they love. Of those surveyed, 81% believe the benefits of owning their own business outweigh the challenges, including financial stability, being their own boss, turning their passion project into a business, and flexibility to set their own hours. The study uncovered more insights showing the current mindset of small businesses.

Small Businesses are Actively Seeking Advice

In order to successfully navigate these unprecedented times, business owners are searching for resources that can properly aid them. Businesses are actively seeking virtual business conferences and webinars (47%), virtual networking events (44%), advice and resources about leading through a crisis (44%) and learning ways to de-stress and stay mindful (42%).

Cash Flow is Top of Mind

No surprise during an economic crisis, over 81% of business owners are prioritizing cash flow management and are identifying ways to cut back spending and increase sales, namely by moving services online. The survey found the top activities are:

-Increasing marketing efforts (41%)

-Increasing products/services online (40%)

-Cutting expenses (36%)

-Diversifying revenue streams (35%)

Pivot, then Repeat

It would be difficult to find a small business that didn’t need to adapt its operations in some form due to the pandemic. It was the year of pivots for so many, and the survey finds the trend will continue into next year. According to the data, 76% of business owners have pivoted or are in the process of pivoting their business model to maintain revenue, and among those that already pivoted, 73% expect to pivot again in the next year. Staying nimble to meet the demand of new market needs and demands is crucial to maintaining the health of your business, whether there is a pandemic or not.

This year has undoubtedly taken a toll on so many small businesses, yet the data shows the entrepreneurial spirit remains strong with a drive to push onward, improve, and succeed. The full report from American Express is available here as well as more ways we can support small businesses this holiday season and into next year.

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Kathryn Petralia is the President and Co-Founder of Kabbage, an American Express Company providing small businesses cash flow solutions.