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  July 10th, 2018 | Written by

Aftersales Cupply Chain: Kuehne + Nagel Further Expands Global Services for BMW

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  • Kuehne + Nagel now serving BMW dealers in China, Germany, and Austria as well as Poland.
  • Kuehne + Nagel and BMW partner in 14 locations all over the world.
  • Perfect aftersales services are crucial within the premium automotive market.

Kuehne + Nagel and the BMW Group expand their partnership with two new distribution centres in Germany and Poland and dealer distribution from the two main BMW RDCs in China, all of them focus markets for the German premium class car manufacturer.

The long lasting partnership between the BMW Group and Kuehne + Nagel can now count on 14 major locations around the globe with a consolidated presence in China.

Perfect aftersales services are crucial within the premium automotive market. In order to permanently fulfill increasing customer expectations and minimizing waiting time, the aftersales supply chain must ensure best-in-class levels.

“Focusing on dynamic industries such as automotive is part of our 2022 roadmap,” said Gianfranco Sgro, a Kuehne + Nagel managing board member responsible for contract logistics. “It is our clear goal to further increase our automotive footprint globally. Therefore, we continuously develop innovative solutions for the aftersales market. The extension of our global services for BMW Group is an important milestone. Partnering with BMW always means to push innovation to the next level in operations, data management, visibility and transparency and end customer centricity.”

With a size of over 750,000 square feet, the RDC in Kleinaitingen is one of the largest distribution centers Kuehne + Nagel manages for the BMW Group. It serves more than 300 dealers all over Southern Germany and Western Austria. Kuehne + Nagel is responsible for physically receiving and handling of incoming goods, storage, picking dealer’s orders, packaging, and shipping. An assortment of around 82.000 articles is stored, with around 23.000 daily outbound deliveries handled.

With initially 332,000 square feet and an expansion option of 115,000 square feet, the new warehouse in Slubice substitutes the existing RDC in Poland with a size of 161,500 square feet. Required due to the strong growth especially of the Polish market, it serves 125 dealers in North-Eastern Germany and 35 in Poland.

The RDC dealer distribution by road and air from Beijing and Shanghai will provide daily spare parts deliveries to 340 dealers in north, central and eastern China. Shipment data is guaranteed through Kuehne + Nagel’s Oracle transportation management system.